Steam wont work on new laptop

[OUG_1820]

On my old laptop, I had some games downloaded with steam it ran well and never had connection issues (other than destiny at the time). I then bought a new laptop for school. I downloaded other games from places like epic games and Ubisoft, everything was fine. But then i tried to use steam and it just didn't work. The store screen is usually black, my library is usually tweaking and the worst part is I can't even download games. I still use the same internet connection I used with my old laptop. I just have no idea what the problem could be. I tried resetting my router, deleted all steam files after redownloading it millions of times. are there any solutions to this problem? (i also tested my driver on the old laptop and it was fine it downloaded games and more on that driver perfectly and steam still works on my old laptop) (also when I try to download something it tells me 0bytes/0bytes) I've been having this issue for months now and it's driving me crazy.

[crunchyfrog]

First thing - check your antivirus and firewall aren't blocking steam. Make exceptions in the antivirus software anyway, to be sure.

Also check your router to make sure that the required ports are open for steam to work. These days this should be automatic with UPnP etc, but best to check.

[OUG_1820]

Originally posted by crunchyfrog:

First thing - check your antivirus and firewall aren't blocking steam. Make exceptions in the antivirus software anyway, to be sure.

Also check your router to make sure that the required ports are open for steam to work. These days this should be automatic with UPnP etc, but best to check.

I had checked the firewalls and disabled them for steam to work. However, after doing that nothing really changed.

How do I check if my router has the proper ports open I'm not that smart when it comes to stuff like this lol.

[crunchyfrog]

Originally posted by OUG_1820:

Originally posted by crunchyfrog:

First thing - check your antivirus and firewall aren't blocking steam. Make exceptions in the antivirus software anyway, to be sure.

Also check your router to make sure that the required ports are open for steam to work. These days this should be automatic with UPnP etc, but best to check.

I had checked the firewalls and disabled them for steam to work. However, after doing that nothing really changed.

How do I check if my router has the proper ports open I'm not that smart when it comes to stuff like this lol.

Basically, all routers have different layouts and menus, so I can'[t give you specifics.

Just look for the part where you can set up ports. If UPnP is mentioned, make sure it is set to on (this setting basically means it acquires the right settings itself). Other than this, you can set them manually, using these settings.
https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711

As for the disabling of the firewall, don't be surprised if it still is the firewall, as disabling can still leave legacy code running. Firewalls and antiviruses are notorious for this.

There is an easy test though. Restart Windows in Safe mode WITH networking. This starts windows with an absolutel minimum of things working. If steam then works, downloads, connects, etc, then you can rest assured it IS something on your computer blocking it.

[Jack Schitt]

Originally posted by crunchyfrog:

First thing - check your antivirus and firewall aren't blocking steam. Make exceptions in the antivirus software anyway, to be sure.

+1

Originally posted by crunchyfrog:

Also check your router to make sure that the required ports are open for steam to work. These days this should be automatic with UPnP etc, but best to check.

A possibility but probably not it especially if you can still use Steam on the old laptop on the same network. It's something going on with the new laptop.

Originally posted by OUG_1820:

I had checked the firewalls and disabled them for steam to work. However, after doing that nothing really changed.

How do I check if my router has the proper ports open I'm not that smart when it comes to stuff like this lol.

Firewalls and anti-virus and malware security programs are completely different things. They're not all "firewalls", assuming you're calling them all that, in general, because you're not aware of the difference. Nobody knows everything.

If your laptop's operating system is Windows you have:
· Windows Defender Firewall - decides whether to block or allow incoming internet traffic
· Windows Virus and Threat Protection - Virus protection (automatically disabled if a 3rd party anti-virus program is installed and running)
· Whatever 3rd party anti-virus is installed - Virus protection (Usually Norton or McAffee - both suck)
· Some people also use a malware protection program.

To help you with this it would be helpful to know what operating system you have and what anti-virus and malware programs you have. Without knowing that info one thing you can try that you haven't mentioned you did is making sure the operating system is up to date.

It's also helpful to know whether you're using Steam's website or the Client. Do the pages load through a web browser but not through the client? If that's the case that likely means something is blocking the Steam Client like an anti-virus program as Frog suggested.

[crunchyfrog]

You're right on that point, Jack. I was being over zealous there. The network should be OK.

[OUG_1820]

Originally posted by Jack Schitt:

Originally posted by crunchyfrog:

First thing - check your antivirus and firewall aren't blocking steam. Make exceptions in the antivirus software anyway, to be sure.

+1

Originally posted by crunchyfrog:

Also check your router to make sure that the required ports are open for steam to work. These days this should be automatic with UPnP etc, but best to check.

A possibility but probably not it especially if you can still use Steam on the old laptop on the same network. It's something going on with the new laptop.

Originally posted by OUG_1820:

I had checked the firewalls and disabled them for steam to work. However, after doing that nothing really changed.

How do I check if my router has the proper ports open I'm not that smart when it comes to stuff like this lol.

Firewalls and anti-virus and malware security programs are completely different things. They're not all "firewalls", assuming you're calling them all that, in general, because you're not aware of the difference. Nobody knows everything.

If your laptop's operating system is Windows you have:
· Windows Defender Firewall - decides whether to block or allow incoming internet traffic
· Windows Virus and Threat Protection - Virus protection (automatically disabled if a 3rd party anti-virus program is installed and running)
· Whatever 3rd party anti-virus is installed - Virus protection (Usually Norton or McAffee - both suck)
· Some people also use a malware protection program.

To help you with this it would be helpful to know what operating system you have and what anti-virus and malware programs you have. Without knowing that info one thing you can try that you haven't mentioned you did is making sure the operating system is up to date.

It's also helpful to know whether you're using Steam's website or the Client. Do the pages load through a web browser but not through the client? If that's the case that likely means something is blocking the Steam Client like an anti-virus program as Frog suggested.

Sorry for not replying in a while. Was busy. I'm thinking it's an issue with my laptop too since my other laptop can download and play on the same internet.

This is what I got when I used dixdag
Machine name: LAPTOP-4EH38DON
Machine Id: {52207C9C-1A1C-4953-86CA-C7FCCDE02DAF}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Nitro AN515-54
BIOS: V1.01 (type: UEFI)
Processor: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8040MB RAM
Page File: 12870MB used, 14625MB available
Windows Dir: C:\WINDOWS

When using steam on my browser it lets me use it properly it happens when I use the steam app, I think this is also affecting my CSGO since CS always tells me it failed to reach official servers.

If there is anything I can do to try and fix this issue please let me know. Also, I don't have a VPN and when I tried to disable the firewalls it was just with the control panel if there is a step i may have missed let me know thank you guys for the help.

[crunchyfrog]

By app, I take it you mean the Steam UI on PC?

In which case, this is sounding like a typical corrupt files issue within Steam, but as you've said you've uninstalled and reinstalled a number of times, I must confess I'm out of ideas.

Did you try the starting Windows WITH networking that I suggested earlier? What happened?

[OUG_1820]

Originally posted by crunchyfrog:

By app, I take it you mean the Steam UI on PC?

In which case, this is sounding like a typical corrupt files issue within Steam, but as you've said you've uninstalled and reinstalled a number of times, I must confess I'm out of ideas.

Did you try the starting Windows WITH networking that I suggested earlier? What happened?

Ive been trying to access my router information but when I get the default gateway it tells me it starts with fe80. I know that this would still give me a valid IP address but there's some more hoops id have to jump to change the NAT type to UPnP. However, that being said it may be an issue with a corrupt file like you said so ill try to figure out a way to fix that. I'm sorry if I've been frustrating you. I'm not too tech savvy fam.

[Dark]

I had this problem, in my laptop.
Like black screen in Steam , EGS and other launchers.
It can be bug or crush in webhelper.
1)U can solve it if u delete all files from Steam (Don’t delete steam.exe)
2)Then start steam again
3)Problem has been solved
If it helped , can u comment my profile)

[crunchyfrog]

Originally posted by OUG_1820:

Originally posted by crunchyfrog:

By app, I take it you mean the Steam UI on PC?

In which case, this is sounding like a typical corrupt files issue within Steam, but as you've said you've uninstalled and reinstalled a number of times, I must confess I'm out of ideas.

Did you try the starting Windows WITH networking that I suggested earlier? What happened?

Ive been trying to access my router information but when I get the default gateway it tells me it starts with fe80. I know that this would still give me a valid IP address but there's some more hoops id have to jump to change the NAT type to UPnP. However, that being said it may be an issue with a corrupt file like you said so ill try to figure out a way to fix that. I'm sorry if I've been frustrating you. I'm not too tech savvy fam.

I'm not talking about the router here.

I'm simply saying restart WINDOWS into safe mode with networking.

This boots windows into a basic mode with few resources running, except you have internet connectivity. By doing this it cuts out all the other files that may be causing problems.

So if you do this, and you find that Steam now runs, it proves the problems is CERTAINLY some software on your PC. Nothing to do with your router.

[Jack Schitt]

Originally posted by OUG_1820:

When using steam on my browser it lets me use it properly it happens when I use the steam app

As I suspected: Something is blocking the steam "app" (Client).
Which is most likely an anti-virus program you have running.

Answer this Please:

Originally posted by Jack Schitt:

To help you with this it would be helpful to know what anti-virus and malware programs you have.

!!!!!!!!! DON'T !!!!!!!! do this:

Originally posted by Rin:

I had this problem, in my laptop.
Like black screen in Steam , EGS and other launchers.
It can be bug or crush in webhelper.
1)U can solve it if u delete all files from Steam (Don’t delete steam.exe)
2)Then start steam again
3)Problem has been solved
If it helped , can u comment my profile):neon_happy:

Rin's suggestion will not help at all. All this will do is cause the Steam Client not to run. It won't run without all of it's files. You'll end up re-installing. They either pulled this nonsense out of their back door vent hole or they're trying to get you to destroy your Client installation.

Originally posted by crunchyfrog:

I'm simply saying restart WINDOWS into safe mode with networking.

If the OP doesn't know how to turn an anti-virus program off it's safe to assume they don't know how to launch safe mode.

This is most likely an anti-virus program blocking the client. All they have to do is either choose a better anti-virus program like AVG Free which is very user friendly for people not savvy with computer stuff or set an exception in the anti-virus program they have so the Steam Client isn't scanned or interrupted.

Need to know!!!: What anti-virus program is it?

[OUG_1820]

Originally posted by Jack Schitt:

Originally posted by OUG_1820:

When using steam on my browser it lets me use it properly it happens when I use the steam app

As I suspected: Something is blocking the steam "app" (Client).
Which is most likely an anti-virus program you have running.

Answer this Please:

Originally posted by Jack Schitt:

To help you with this it would be helpful to know what anti-virus and malware programs you have.

!!!!!!!!! DON'T !!!!!!!! do this:

Originally posted by Rin:

I had this problem, in my laptop.
Like black screen in Steam , EGS and other launchers.
It can be bug or crush in webhelper.
1)U can solve it if u delete all files from Steam (Don’t delete steam.exe)
2)Then start steam again
3)Problem has been solved
If it helped , can u comment my profile):neon_happy:

Rin's suggestion will not help at all. All this will do is cause the Steam Client not to run. It won't run without all of it's files. You'll end up re-installing. They either pulled this nonsense out of their back door vent hole or they're trying to get you to destroy your Client installation.

Originally posted by crunchyfrog:

I'm simply saying restart WINDOWS into safe mode with networking.

If the OP doesn't know how to turn an anti-virus program off it's safe to assume they don't know how to launch safe mode.

This is most likely an anti-virus program blocking the client. All they have to do is either choose a better anti-virus program like AVG Free which is very user friendly for people not savvy with computer stuff or set an exception in the anti-virus program they have so the Steam Client isn't scanned or interrupted.

Need to know!!!: What anti-virus program is it?

I have no Anti-Virus program installed. It came with Norton Security but I had the firewall down with that anti-virus too. The 3 months I had with it had finished last month. so therefore Norton security wasn't the issue (it was also uninstalled) I wished I could post screenshots here to show you things from my end but unfortunately, I cant.

[OUG_1820]

Looking at the file folder it shows a lot of things that didn't properly download. At least while comparing the files from my old computer to my new one. strange tho, I used the official steam page to download Steam

[crunchyfrog]

Yes, if it shows files that didn't properly download it's likely they're being blocked.

Now, the thing is, Norton is a disaster for an antivirus with anyone using steam. It's stupid to get setup up properly and causes issues when you try and uninstall it. So I wouldn't be surprised if there's legacy files left over causing some issues. It's happened before.

I'm going to leave you in Jack Schitt's hands as he's going to be more help than I here.

[Jack Schitt]

Originally posted by OUG_1820:

I have no Anti-Virus program installed. It came with Norton Security but I had the firewall down with that anti-virus too. The 3 months I had with it had finished last month. so therefore Norton security wasn't the issue (it was also uninstalled) I wished I could post screenshots here to show you things from my end but unfortunately, I cant.

Norton is one of the worst security suites that exists. It always has and probably always will be the worst. If you didn't uninstall it (which is a pain in the butt to get it gone especially if you don't install another suite) it's still there, still running, still blocking: still doing it's horrible thing.

Uninstall Norton: Click on the Start Button and type "uninstall". Use the windows feature to completely get rid of it.

My suggestion is you get and use AVG's free version. The reasons I suggest AVG free is because it's extremely user friendly and easy to use.

https://www.avg.com/en-us/free-antivirus-download

You can let the trial version of all the features run if you want and say "No Thanks" after the trial to continue with the free version.

Originally posted by crunchyfrog:

Yes, if it shows files that didn't properly download it's likely they're being blocked.

Now, the thing is, Norton is a disaster for an antivirus with anyone using steam. It's stupid to get setup up properly and causes issues when you try and uninstall it. So I wouldn't be surprised if there's legacy files left over causing some issues. It's happened before.

I'm going to leave you in Jack Schitt's hands as he's going to be more help than I here.

Norton is a disaster period. LOL