Steam closes itself, and somehow prevents PC from restarting

[Peebs]

At least once a week, Steam closes itself without warning, and then refuses to reopen. I try running as an administrator, it begins updating and then nothing.
The only solution I've found is to completely restart my PC, but for some reason when Steam closes itself, if I try to restart my PC it hangs on the Windows 10 loading wheel and never actually restarts, forcing me to press the power button just to get the computer to turn off.
Any other time that I try to restart my PC, I don't have this issue. It is ONLY happening when Steam randomly decides to close itself once per week.

[Muppet among Puppets]

Then you need to find out what causes steam to close and restart of pc not working.

When does it get stuck? At the shut down part? Any indication? Maybe briefly?

[Peebs]

引用自 Muppet among Puppets：

Then you need to find out what causes steam to close and restart of pc not working.

When does it get stuck? At the shut down part? Any indication? Maybe briefly?

When restarting, it shows the "Restarting" page with the spinning wheel, but it never restarts, even if I leave it for an hour. It only does this after a Steam crash. If I try to install Windows Updates or restart the PC for any other reason, there are no issues.

[kitt]

Had the same this morning. I stopped playing a game, wanted to start a different one but nothing started except the process in the task manager.

Closed steam, tried to start it again but only saw the "update check/verify" but it didnt actually start even with the process running.

Tried to restart the explorer.exe but didnt help.

So i tried to restart the pc which got stuck on "shutting down" message.


In the end i had to press the restart button, i checked the event logger but there was no indication of why it it choked.



It doesnt help ya but at least you werent alone with that experience. First time in for me that steam did stopped working..

[Muppet among Puppets]

引用自 Peebs：

once per week.

What day of the week was it?

[Peebs]

引用自 Muppet among Puppets：

引用自 Peebs：

once per week.

What day of the week was it?

Most recent was yesterday (Thursday), the week before I can't remember but I want to say it was maybe Saturday or Sunday

[Muppet among Puppets]

I think, its worth it to write to support and explain what happens.

[Elucidator]

引用自 Peebs：

When restarting, it shows the "Restarting" page with the spinning wheel, but it never restarts, even if I leave it for an hour. It only does this after a Steam crash.

When you hit restart, windows tries to close programs normally and then after that kill services.
Something may have prevented this, though normally Windows detects this and lets you pick something like "force close".
Maybe for next time, you may need to look at task manager and close Steam manually. (and maybe manually turn off the steam client service)

引用自 kitt：

Closed steam, tried to start it again but only saw the "update check/verify" but it didnt actually start even with the process running.

Same advice, next time: check for a Steam Bootstrapper and close it (as well as webhelpers). Then look through services and close the service. (let the bootstrapper start it, it shouldn't run when Steam is closed)

By the way, explorer.exe is a different program. Its your Desktop Window Manager, something seperate at least.

To both, conclusion: Steam doesn't close even though the window drops.
This can happen for a few reasons and in my guess happens due to a rendering conflict with another chromium application. (which could be discord, twitch, the chrome browser, overwolf, spotify, any electron app at least )
but there could also very well be other reasons. (bad programming for example, maybe its an API thing, idk. xd)
I suggest turning off gpu accelerated web rendering in options (for less frequent problems) and disabling shader precaching.
idk if it helps anything with your current issues, but-- basically those options don't work properly with anyone so maybe it lightens the load at least.

[kitt]

I thought it would be clear that i know how to end a process and that i actually did it when i mentioned that i tried to restart the explorer.exe which i know as well has nothing to do with Steam but i fixes other issues like the Task Bar showing up when you fullscreen a Video (Youtube for example).

I mean apparently you haven't read my post because i never mentioned steam not closing correctly, I stated that it won't open after i tried to restart Steam (because like i mentioned i wanted to play a different Game but it also didn't start up).

Well i didn't mentioned that i closed Chrome, tried Epic Launcher and other which all worked fine.

Also who complained about the "potential" load? also those options are disabled for me at least, i alos run steam on minimal Settings.


Fact Check: your conclusion is bogus because i never said Steam doesn't close.

[Peebs]

引用自 Elucidator：

引用自 Peebs：

When restarting, it shows the "Restarting" page with the spinning wheel, but it never restarts, even if I leave it for an hour. It only does this after a Steam crash.

When you hit restart, windows tries to close programs normally and then after that kill services.
Something may have prevented this, though normally Windows detects this and lets you pick something like "force close".
Maybe for next time, you may need to look at task manager and close Steam manually. (and maybe manually turn off the steam client service)

引用自 kitt：

Closed steam, tried to start it again but only saw the "update check/verify" but it didnt actually start even with the process running.

Same advice, next time: check for a Steam Bootstrapper and close it (as well as webhelpers). Then look through services and close the service. (let the bootstrapper start it, it shouldn't run when Steam is closed)

By the way, explorer.exe is a different program. Its your Desktop Window Manager, something seperate at least.

To both, conclusion: Steam doesn't close even though the window drops.
This can happen for a few reasons and in my guess happens due to a rendering conflict with another chromium application. (which could be discord, twitch, the chrome browser, overwolf, spotify, any electron app at least )
but there could also very well be other reasons. (bad programming for example, maybe its an API thing, idk. xd)
I suggest turning off gpu accelerated web rendering in options (for less frequent problems) and disabling shader precaching.
idk if it helps anything with your current issues, but-- basically those options don't work properly with anyone so maybe it lightens the load at least.

I considered this, which is why the last time I tried to restart my PC due to a Steam crash, I closed Google Chrome, Discord, and any other visible apps, went into Task Manager and closed anything that I recognized as some sort of app or non-essential (anything I didn't recognize I didn't close so that I didn't risk breaking something, and obviously I didn't close any Windows/system processes), then tried restarting with literally nothing running

Still stuck for an hour, would not restart.

[Muppet among Puppets]

Maybe updating windows solves it. There is an optional update for bugs