Illasera (Banned) Sep 30, 2021 @ 6:36pm
Friends network unreachable
Ongoing for 48 hours for me

Steam client does work on mobile via mobile app on the same wifi network, (it actually worked on PC till i closed steam it and re-opened in)

I wish i could provide with more information but steam is so great, i am surprised the error message doesn't dictate as : "ehhhh later , k?"

Some may say its not constructive, well , neither is valve.

Edits :

- Steam web browser also shows black windows when clicking on "store" tab.

- When clicking on "friends" through steam browser, it does tell me how many online friends i have. Friends tab via steam browser is set to offline, when setting it to online, it tries to connect to friends betwork and give an error , "friends network unreachable"

- Opting in and out of beta to force steam updates doesn't help.

- Hotspotting and changing provider, ISP and IP doesn't help.

- launching steam with launch argument : "nofriendsui" , doesn't help.

- Restarted router
- Flushed DNS
Last edited by Illasera; Oct 2, 2021 @ 5:04am
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Showing 1-15 of 26 comments
Ocsabat Sep 30, 2021 @ 8:39pm 
I see what your problem is. You have a problem.
crunchyfrog Sep 30, 2021 @ 8:46pm 
Can't be Valve if your mobile network logs in can it?

The problem is something likely your end. Now, that's the tricky part, as it could be a number of things. First port of call, go round and do the check of cables. Don't use wifi but try using cable (wifi is notoriously awful for being interefered with by household electronics, this happens a lot).

If things still persist, then it's cold reboot your router time.

After that you can start looking at your PC to see if there's any antivirus/firewall software that updated recently or has quaratined something.

Try all that and get back to us.
Iceira Sep 30, 2021 @ 10:05pm 
Check if option is not turn off inside, Friends & Chat ( cog wheel ) its seen before.


sign into Friends & chat then steam starts ((( ON ))) most be on
Last edited by Iceira; Sep 30, 2021 @ 10:30pm
Von-Reaper Sep 30, 2021 @ 10:08pm 
Having the same problem,At first i thought my craptop was dying out or had a virus,No virus,No fragmentation,No memory issues besides my input on overloading it myself (uknowningly,which i fixed) and not steam,Still doing the same and it's been a few days now since,Mobile app works just fine but not steam, nor will it connect after restarts on steam and the pc OR a fresh re-install of steam
Last edited by Von-Reaper; Sep 30, 2021 @ 10:09pm
Rayquaza Sep 30, 2021 @ 10:25pm 
same
Illasera (Banned) Oct 1, 2021 @ 3:28am 
Originally posted by crunchyfrog:
Can't be Valve if your mobile network logs in can it?

The problem is something likely your end. Now, that's the tricky part, as it could be a number of things. First port of call, go round and do the check of cables. Don't use wifi but try using cable (wifi is notoriously awful for being interefered with by household electronics, this happens a lot).

If things still persist, then it's cold reboot your router time.

After that you can start looking at your PC to see if there's any antivirus/firewall software that updated recently or has quaratined something.

Try all that and get back to us.

Alright folks , gonna discourage people from helping by writing this.

See the post i quoted?
That post makes NO SENSE at all , not that i didn't understand it but that it was rubbish and got NOTHING to do with this issue.

Wifi will not cause you to MAGICALLY NOT BE ABLE to reach an ip address , not resolve a domain name , get your connection rejected nor prevent a handshake or whatever the fack the problem here is that steam won't disclose since they couldn't get a Q/A guy out of college to teach them how to write informative errors.

Please avoid giving advice if you don't know the subject.

Originally posted by |<- Iceira ->|:
Check if option is not turn off inside, Friends & Chat ( cog wheel ) its seen before.


sign into Friends & chat then steam starts ((( ON ))) most be on

May i have a sceenshot or an english translation to what he is saying?
Last edited by Illasera; Oct 1, 2021 @ 7:12am
Iceira Oct 1, 2021 @ 3:39am 
you miss the point , if it work there " but it does work from mobile with the same wifi network"

then you have own issue on own network issue then pc cant.

dont come with excuess with QoS on own network or other things you dont know , turn off mobile then and see if that help and pc have bandwide issue or as i said QoS issue or other network management controll app.

im sure you get it, its either you ( and CPE ) or Isp and there partners or steam in other end.
feel free to do process of elimination, or use spare pc or friends laptop.

ps.
just so you get it, a network educated person always catch or find the cause. in comunication in network. by use debug or narrow it down from where it is.

and if you have 2 to 10 other pc that dont have a issue im sure you can point fingers just like we do. that pc or that router or that isp doing it. talk with them and let them deal with it, but that why you test own network first.

im not here to defend CF or steam or ISP, its seen from a network point of view.
Last edited by Iceira; Oct 1, 2021 @ 3:42am
Illasera (Banned) Oct 1, 2021 @ 3:49am 

ps.
just so you get it, a network educated person always catch or find the cause. in comunication in network. by use debug or narrow it down from where it is.

Which is what i am complaining about! If they gave you some address or what not to where the so called friends network that drop / rejects my connection,
We would have something to work with! I could trace the connection and check if its not a failure to resolve a domain or what not.

Without it, i am working on blind here, what would you have me do, run winpcap and start checking packets? Does it seems like a normal request to an end user client??

And i did not miss any point, while both connecting to the same server, the mobile app and desktop app are differnt which is why i mentioned it (which means that it could be something in the desktop version UPDATE that introduced it, but yet again, its a guessing game)

(But wouldn't an update affect everyone?) Not if its an overlooked bug that trigger under some conditions.
Last edited by Illasera; Oct 1, 2021 @ 3:59am
Iceira Oct 1, 2021 @ 4:16am 
test with spare pc even direclty into wall plug if possible. ( laptop has its moment here, for remote transport setup, this is to ruleout own isp and into steam.)

do note i repate this 2 times

Check if option is not turn off inside, Friends & Chat ( cog wheel ) its seen before.
Friends LIST option, then sign into Friends & chat then steam starts ((( ON ))) most be on.

other have seen it off after patch or restore old settings or backup.
not sure where that store that little information in a cookie maybe.
Last edited by Iceira; Oct 1, 2021 @ 4:19am
Iceira Oct 1, 2021 @ 4:24am 
Google steam flush ( to ruleout own steam settings ) and to be sure standard steam settings is used ( whatever that is ) rest can be seen as have NAT router or steam require ports into right port foreward ip-adr. ( have not change ISP that can change the way things is routed in or not. ( ISP vip portal as steam guide mention. )

this is your end, and so steam friends is online and no connection or no network should be fixed, if all work as intended. ( this is only the online part , not if game/host and client will work )

you should be able to see them online again , unless they have same issue as you
Last edited by Iceira; Oct 1, 2021 @ 4:28am
Illasera (Banned) Oct 1, 2021 @ 4:29am 
Originally posted by |<- Iceira ->|:
test with spare pc even direclty into wall plug if possible. ( laptop has its moment here, for remote transport setup, this is to ruleout own isp and into steam.)

do note i repate this 2 times

Check if option is not turn off inside, Friends & Chat ( cog wheel ) its seen before.
Friends LIST option, then sign into Friends & chat then steam starts ((( ON ))) most be on.

other have seen it off after patch or restore old settings or backup.
not sure where that store that little information in a cookie maybe.

I will just hotspot my phone to my pc (using mobile GSM) that will ensure a different ip for me and a different carrier and isp and what not and re-post here the results.

Now a question :
Why can't we have the bloody ip or domain name of the servers the friends list is trying to connect to, without using some bloody tracing programs?

Its not even a security issue, its valve hiring people from the gutter, that's how basic it is to disclose this info.
Big_Dick_Bee Oct 1, 2021 @ 5:04am 
all these people saying its not steams fault it is steams fault ive been having this problem since yesterday
Originally posted by Illasera:
Ongoing for 8 hours for me

Restarted router
Flushed DNS

No success on PC DESKTOP (windows 7) but it does work from mobile via mobile app on the same wifi network, (it actually worked on PC till i closed steam it and re-opened in)

+1. When I restarted steam, I can't connect the steam client to chat anymore.
Illasera (Banned) Oct 1, 2021 @ 5:33am 
Alright listen to this please :

I tried to hotspot to my PC via mobile phone

That means : different IP
Different ISP
Not using my router so no NAT issues.

Same error.

No , i will not pollute another machine with steam,

Now what is this steam config thing you all spoke of before.
Iceira Oct 1, 2021 @ 5:42am 
this was to the other before you made that post above.

No that not what we are saying, take OP own proof "but it does work from mobile via mobile app on the same wifi network, (it actually worked on PC till i closed steam it and re-opened in)"

if he has mobile that take over or whatever that is, many of us dont even use mobil device to tell other we are online.

and we can be so hard on steam was made to pc not mobil or tablet. if they screw up im online, what do you want US to do then many dont user such other device.
so we dont agree on it, and maybe that part of the problem here he still try get pc to work, because its that what he trying to get Friends network to work again though pc.

and many other pc user can say same thing here , we dont have a issue, so maybe that part of the problem here. mobil has done something with it.
Last edited by Iceira; Oct 1, 2021 @ 5:46am
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Date Posted: Sep 30, 2021 @ 6:36pm
Posts: 26