Unable to make purchases using UnionPay

[Someone]

Anybody else having issues making Steam purchases using a UnionPay card? Can't find any information anywhere.

[Dr.Shadowds 🐉]

I don't know if UnionPay card same as needing to enter details same way as credit card, but if so ensure all the information matches with what you have on your UnionPay account, and if still having issue, ensure you have enough for the game in question as well, if not working at all contact support about the issue.

Steam help page > My account > Data related to my account > Scroll to the bottom click on contact support.
https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

[Someone]

Hey, thanks for the response. The issue actually occurs when I simply select UnionPay as the payment method. As soon as I select it, I get a message saying

"We are temporarily unable to process transactions with this payment method at this time. We apologize for the inconvenience"

It never gets as far as inputting the card information. Steam support essentially repeated the above message, so at this point I'm just wondering if anybody else is facing the same issue.

[Dr.Shadowds 🐉]

Ah if that the case then likely means not able to use that payment method ATM and it something Steam have to deal with on their end to sort out with UnionPay. For now they're just asking you to use another payment method, or wait and see if they fix the problem, maybe someone will reply to your discussion about it if anyone else using UnionPay.

[Zaelon]

I contacted steam support about that because this problem has been going on for a while and, as foreigners living in China, no other payment method works right now (since Alipay and WeChat only work on steam for Chinese Nationals, I confirmed that with Alipay customer support who told me to just ask a Chinese friend to pay for me).
Steam told me to buy gift cards in a shop, which there aren't in China. Then they told me that I have to use the payment methods available in my region, which are "none". They also don't know when or if unionpay will be accepted again. That's great customer service right there...

[Fake]

Originally posted by Zaelon:

That's great customer service right there...

You can't blame Steam when it's your country's government that makes the laws/policies.

[crunchyfrog]

Originally posted by Zaelon:

I contacted steam support about that because this problem has been going on for a while and, as foreigners living in China, no other payment method works right now (since Alipay and WeChat only work on steam for Chinese Nationals, I confirmed that with Alipay customer support who told me to just ask a Chinese friend to pay for me).
Steam told me to buy gift cards in a shop, which there aren't in China. Then they told me that I have to use the payment methods available in my region, which are "none". They also don't know when or if unionpay will be accepted again. That's great customer service right there...

Actually it IS good customer service, you're not seeing the whoel picture.

This does happen from time to time - it has happened with PaySafe in the past.

The problem is that Valve like any business get charged per transaction, no matter which way the payment goes (this is why you can only charge a minimu of $5 on your wallet). Otherwise they'd be out of pocket.

When these situations happen it's either because there's been fraud going on with this payment method or some other issues like rejected payments/chargebacks and so on. So they CANNOT do it. Not only would this mean they lose money for every sale, but the bank likely are the ones making the decision anyway.

Also, sad to say, the CCP are largely to blame for their bad behaviour over shutting out China from the rest of the world more lately. That cannot be anyone else's fault.

[terraslate]

Same issue here. Unfortunately foreigners have no way to use the other payment methods on offer. Changing the country is a pain with steam support as well.

[Zaelon]

Originally posted by terraslate:

Same issue here. Unfortunately foreigners have no way to use the other payment methods on offer. Changing the country is a pain with steam support as well.

Actually, I found gift cards on jd.com
I paid 415 for a 411.5 gift card to redeem on Steam. It's not convenient but it can do until this is fixed, if it ever is.

[ayochilll98]

But… this affects Hong Kong too? I thought it had separate laws and restrictions?

[ayochilll98]

Also for the record. No this hasn’t been fixed and won’t be for a really long time.