Can't contact the steam support

[grominet]

Hey, Every time I try to contact the steam support i have an error that says "try again in a few minutes" and it's been like that for 10 days, can someone help? I can't ask on the steam subreddit because my post is removed every time and no one is responding on the discord server. Please help

[Seretti]

Just for your information, the Steam ticket system is the only way to reach support.

They are not on Reddit, Discord or some other random place.

[grominet]

yeah I know that but I thought they could help me fix my problem, do you know how can I do that?

[Dunhill]

It's one of those problems that randomly appear and disappear. Wait it out.

[grominet]

but it's been 10 days now, and I also can't upload anything to the workshop idk if it's related

[Drab]

Post here why you are trying to contact support and people can most likely answer you.

[grominet]

it's a CSGO related problem but I can't post on the CSGO forums idk why: every time I try to upload a skin I made to the workshop it says publishing file but after 2mins or so I have an error that says "failed to publish file! error 2"

[Kitsune]

Originally posted by grominet:

it's a CSGO related problem but I can't post on the CSGO forums idk why: every time I try to upload a skin I made to the workshop it says publishing file but after 2mins or so I have an error that says "failed to publish file! error 2"

What size is your zipped mod from what I've been reading it can't be over 20mb.

[grominet]

Originally posted by Kitsune:

Originally posted by grominet:

it's a CSGO related problem but I can't post on the CSGO forums idk why: every time I try to upload a skin I made to the workshop it says publishing file but after 2mins or so I have an error that says "failed to publish file! error 2"

What size is your zipped mod from what I've been reading it can't be over 20mb.

but it worked well with my other skins, idk what size are they but it says "publisshing file" and after 2mins it stops with an error

[Fishie]

If steam support ticket is not working you can contact valve directly here

https://www.valvesoftware.com/en/people

[Fishie]

Then just email everyone in support. And let them know your account ID and the issue your experiencing. Also let them know your steam support ticket is not working.

To open a steam support ticket go to help then support then my account then data related to my account then scroll to bottom then click contact support and then explain your issue. If you contact them by email make sure you provide your ticket number from your steam support ticket and account ID. Not user name.

[Fishie]

There is no reddit or discord like post #1 said. If you did anything there. I will post the steps you need to do.

[Fishie]

1. Scan for malware using anti-virus
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

[Bee🐝]

Originally posted by GSharp740:

If steam support ticket is not working you can contact valve directly here

https://www.valvesoftware.com/en/people

Please never recommend this ever again.

Users need to use the support system on Steam, not be encouraged to hound random people Valve who has nothing to do with their account issues.

From the website:

If you need customer service or technical support regarding Steam or Valve games, visit Steam Support at https://help.steampowered.com, where we can most efficiently direct your issue to the attention of the right team.

[Fishie]

Originally posted by Bee:

Originally posted by GSharp740:

If steam support ticket is not working you can contact valve directly here

https://www.valvesoftware.com/en/people

Please never recommend this ever again.

Users need to use the support system on Steam, not be encouraged to hound random people Valve who has nothing to do with their account issues.

From the website:

If you need customer service or technical support regarding Steam or Valve games, visit Steam Support at https://help.steampowered.com, where we can most efficiently direct your issue to the attention of the right team.

Originally posted by Bee:

Originally posted by GSharp740:

If steam support ticket is not working you can contact valve directly here

https://www.valvesoftware.com/en/people

Please never recommend this ever again.

Users need to use the support system on Steam, not be encouraged to hound random people Valve who has nothing to do with their account issues.

From the website:

If you need customer service or technical support regarding Steam or Valve games, visit Steam Support at https://help.steampowered.com, where we can most efficiently direct your issue to the attention of the right team.

Lol there's a customer support page for a reason bud. You can contact valve directly. Or they would of remove it from their site. But if you contact them there. There no guarantee of response unless you have a steam ticket. And provide them the ticket number since they can open tickets remotely even if you the user closed them. Since I had that happen before.

And If you read you see I provided them two ways to contact support so go somewhere. If valve didn't want site advertise for help they would of message me with a warning and told me why.

[Spawn of Totoro]

Originally posted by GSharp740:

Lol there's a customer support page for a reason bud. You can contact valve directly. Or they would of remove it from their site. But if you contact them there. There no guarantee of response unless you have a steam ticket. And provide them the ticket number since they can open tickets remotely even if you the user closed them. Since I had that happen before.

Valve's contact will not get someone help with Steam. Support is not offered through that number or contact information. All that will do in bug the front desk at Valve.

Steam only offers support thought Support Tickets.

Originally posted by GSharp740:

And If you read you see I provided them two ways to contact support so go somewhere. If valve didn't want site advertise for help they would of message me with a warning and told me why.

It isn't advertised for support, it is there to contact Valve and only goes to their front desk.