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Then that's likely servers being clogged up/to busy to complete. Tell him to wait a few minutes and try again. Just like the error tells him too.
Something to that nature ? That says nothing about it being related to gifting. That's just a generic message that can be triggered in many purchasing issue cases. It's usually best to do what the message says first. You can surely find this message using the forum search feature box in the top right of the main subforum.
This.......