steam crashes and restarts my computer any time its running since the update today

[COMRADE KNIGHTBIRD]

as title says, it crashes and restarts my pc and has only been happening since the newest update. i can get as far as opening steam and seeing the login screen, then anytime i click or try to type it crashes/restarts my pc.

[The Giving One]

Just to be clear, please, but you are saying that your computer literally shuts down and restarts when this happens ?

That sounds like a hardware issue to me, if so. Most likely, a failing PSU perhaps.

EDIT.......................

Saw another one of these cases once, if my memory is correct, where the user had a bad stick of RAM that was causing it.

Might need to do a memtest to rule that out.

I found that thread. It was his PC locking up, and he thought it was Steam. Turned out it was a stick of RAM, apparently.

https://steamcommunity.com/discussions/forum/1/2271447149944524228/

[Kayneth]

I have a similar issue since the Steam update just earlier today. Starting Steam causes the computer to freeze with a black screen.

I have a hunch it has something to do with vulkandriverquery64.exe, but let's see what's up.

[The Giving One]

Originally posted by Kayneth:

I have a similar issue since the Steam update just earlier today. Starting Steam causes the computer to freeze with a black screen.

Try booting your PC into safe mode with networking enabled, then run Steam and don't do anything else in this safe boot but attempt to run Steam. See if it launches fine there.

[Kayneth]

Yeah, it's working fine in Safe Mode with Networking, which is where i'm posting this from.

I assume the issue lies with the GPU driver then?

[The Giving One]

Originally posted by Kayneth:

Yeah, it's working fine in Safe Mode with Networking, which is where i'm posting this from.

I assume the issue lies with the GPU driver then?

It could be, perhaps. If it works in that safe boot, then you seem to know that means the issue is elsewhere, when you use Steam in a normal boot.

It could also possibly be related to a software conflict, in some rare cases, perhaps :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Sometimes, these issues present themselves after a Windows 10 update also, from what I have seen, and it can sometimes appear to be the Steam update when it was a Windows update that happened right before.

[Dr.Shadowds 🐉]

OP this sounds like you have a larger problem.

A) You have a system error issues that stack overflow causing system to crash.

B) Faulty driver that causing crash.

C) Severe software conflicts.

D) Faulty, or failing system hardware.


Try using registry cleaner, like Ccleaner.

Check to ensure your video drivers, and etc are not corrupted.

Ensure not having softwares causing severe conflict that cause error spam to cause crash.

If want to test for faulty, or failing hardware, you use benchmark tools, like prime95 for cpu, memtest for RAM, and 3Dmark for GPU, or use whatever software that target said hardware. If ask for help on system you will need to provide full system specs including PSU model.

[COMRADE KNIGHTBIRD]

it appears it was the graphics driver. i had not been able to update it for a while since i used windows 8.1. iv now installed windows 10 and updated the driver and it works now.

looks like this might be the end of steam for windows 8.1? anyone else having this issue.

[Loswaith]

Originally posted by Kayneth:

I have a similar issue since the Steam update just earlier today. Starting Steam causes the computer to freeze with a black screen.

I have a hunch it has something to do with vulkandriverquery64.exe, but let's see what's up.

Good chance it does have something to do with the vulcan driver as since the update anytime i load steam the vulcan driver query becomes unresponsive needing it to be shut down.

[phoenixoffinance]

Originally posted by COMRADE KNIGHTBIRD:

it appears it was the graphics driver. i had not been able to update it for a while since i used windows 8.1. iv now installed windows 10 and updated the driver and it works now.

looks like this might be the end of steam for windows 8.1? anyone else having this issue.

I have windows 8.1 and was able to update to the latest NVIDIA drivers and steam still restarts my computer. Hopefully they can fix this or it might be the end for Windows 8.1. For those wondering, I also uninstalled and reinstalled steam. Still having the reboot issue with steam. This starting happening after the steam update.

[Kayneth]

I recommend trying this solution. It worked for me, or atleast appears to have worked for now.

https://steamcommunity.com/discussions/forum/1/2924479876989537109/#c2924479876990827499

[The Giving One]

Originally posted by phoenixoffinance:

This starting happening after the steam update.

Keep in mind that the issue only presented itself after the Steam update, but that does not always necessarily mean that the Steam update was the cause.

It could just be you are only seeing the issue because of something else going on.

[phoenixoffinance]

Originally posted by Kayneth:

I recommend trying this solution. It worked for me, or atleast appears to have worked for now.

https://steamcommunity.com/discussions/forum/1/2924479876989537109/#c2924479876990827499

Thanks for the suggestion, however this solution did not work for me.

[Regi_Swan]

Same here, 8.1 latest drivers , reboots since today every time I try to open Steam ((

[Forest Raven]

COMRADE KNIGHTBIRD: I am also running Windows 8.1 and experiencing the same crash problem you experienced since the Steam update was installed earlier today. I am going to see if updating graphics drivers will solve the problem. If it doesn't, I will follow your lead and upgrade to Windows 10.

[Layne]

I also have the same problem. Windows 8.1, i upgraded my Graphic Card drivers, and still the remaining issue. ^^