Customer Deception on Kingdom Come: Deliverance page!

[Tinman]

The problem is with Kingdom Come Deliverance Royal DLC Bundle! When you go to the main page of the game, you can't see any DLC bundle!

On that page there are:

- Kingdom Come: Deliverance base game
- Kingdom Come: Deliverance Royal Edition (which is NOT the DLC bundle!)
- Kingdom Come: Deliverance Collection Bundle

Where is the Royal DLC bundle??? You can find it, if you know what you're looking for, using the "search the store" function, but if you don't know... well you have to pay much more!

The "not shown on the KC:D front page" Royal DLC bundle: https://store.steampowered.com/sub/368777/

So, if you have the Kingdom Come: Deliverance base game and want to buy a DLC bundle, and go to the Kingdom Come: Deliverance product page, you can't see the Royal DLC Bundle, which is a total customer deception! Why? Because if the customer have the base game, and want to buy all the story DLC-s, he/she'll see the Royal Edition or the Collection bundle and buy one of them way higher price... meanwhile there is a hidden Royal DLC Bundle "behind the scenes"!

It's not fair! Not even a little! Deep Silver must show the Royal Edition DLC bundle on the game page too, not just the base game, Royal Edition bundle and the Collection bundle!!!

Please solve this problem asap! Thank you!

[Muppet among Puppets]

I agree, but if you buy the story bits, its just 1,50 too much?
Or did i miss something?

[Spawn of Totoro]

引用自 Anonymous Helper：

It's not. If you own the base game you don't want to buy Royal Edition package as it contains the base game and collection bundle contains non game DLC (OST's, artbook, couple extra videos) you may not want to buy (would cost 11.27€ extra for me currently compared to buying Royal Edition DLC package). The Royal Edition DLC package only contains gameplay DLC basically upgrading your base game to royal edition.

If it is a dynamic pack, then the base game should be removed from it when someone owns it.

Anyone with the base game who can check?

[Anonymous Helper]

引用自 Count_Dandyman：

The bundle isn't hidden if you go the the DLC's pages it is listed there as including them it just isn't in the list on the main page of "PACKAGES THAT INCLUDE THIS GAME" because it isn't one.

And still pretty much every other game store pages list upgrade options available despite not containing the base games (I can list hundreds if you want). That's why I think devs either missed a check box or intentionally unchecked one when creating the pack.

引用自 Muppet among Puppets：

I agree, but if you buy the story bits, its just 1,50 too much?
Or did i miss something?

The price difference is 11,28€ (26,27€ for Collection compared to 14,99€ for DLC Package) just for few OST's, an Artbook and some videos. That's more than I spend on most games.

[Anonymous Helper]

引用自 Spawn of Totoro：

If it is a dynamic pack, then the base game should be removed from it when someone owns it.

Anyone with the base game who can check?

Depends what pack you mean:

Buy Kingdom Come: Deliverance Royal Edition - Non dynamic pack (29,99€)
Buy Kingdom Come: Deliverance Collection BUNDLE - dynamic pack (26,27€)
Buy Kingdom Come: Deliverance - Royal DLC Package - non dynamic pack, does not contain base game and not listed on game store page (14,99€)

[Count_Dandyman]

引用自 Anonymous Helper：

引用自 Count_Dandyman：

The bundle isn't hidden if you go the the DLC's pages it is listed there as including them it just isn't in the list on the main page of "PACKAGES THAT INCLUDE THIS GAME" because it isn't one.

And still pretty much every other game store pages list upgrade options available despite not containing the base games (I can list hundreds if you want). That's why I think devs either missed a check box or intentionally unchecked one when creating the pack.

引用自 Muppet among Puppets：

I agree, but if you buy the story bits, its just 1,50 too much?
Or did i miss something?

The price difference is 11,28€ (26,27€ for Collection compared to 14,99€ for DLC Package) just for few OST's, an Artbook and some videos. That's more than I spend on most games. :wizorbwink:

I can list other games that don't do it too and I never said no-one does it just that they don't have to do it.

[Anonymous Helper]

引用自 Count_Dandyman：

I can list other games that don't do it too and I never said no-one does it just that they don't have to do it.

Obviously. We wouldn't be having this conversation otherwise. For me this is the first if you don't include the intentionally unlisted stuff I pointed out earlier. Every other game have listed upgrade options on game's store page if available.

[Muppet among Puppets]

引用自 Anonymous Helper：

The price difference is 11,28€ (26,27€ for Collection compared to 14,99€ for DLC Package) just for few OST's, an Artbook and some videos. That's more than I spend on most games. :wizorbwink:

Base game is 15, and all dlc stories are 16,50 or so.
Base game and the missing dlc would be 30.

[Tinman]

引用自 NTense：

Why is this here? Also... the game is free on Epic Games this week

Because the Steam support told me that to open a topic right here!

[Tinman]

引用自 Lordofriva：

Have you tried contacting the developers support?

This may be a simple mistake, maliciousness should be claimed after checking for errors and incompetence.

Already contacted to Steam support, they told me to open a topic here...

[Zekiran]

引用自 Tinman：

引用自 Lordofriva：

Have you tried contacting the developers support?

This may be a simple mistake, maliciousness should be claimed after checking for errors and incompetence.

Already contacted to Steam support, they told me to open a topic here...

Steam =/= the developers of this product.

Steam does not in any way dictate or control what a developer or publisher prints on the store page. That's why we say, contact the DEVELOPERS.

[Darren]

引用自 Zekiran：

引用自 Tinman：

Already contacted to Steam support, they told me to open a topic here...

Steam =/= the developers of this product.

Steam does not in any way dictate or control what a developer or publisher prints on the store page. That's why we say, contact the DEVELOPERS.

To be clear I think this does have a bit to do with how Steam has the setup work, although mostly it's on the developer as it would be easy to fix. The store page lists the game itself, plus any bundles that include the game dynamic or non-dynamic along with a DLC list.

In this specific case there is a non-dynamic bundle that shows up that has the base game in it, but another non-dynamic bundle that doesn't show up because it doesn't have the base game in it that would be cheaper.

Now the developer could easily fix it by making the Royal Collection a dynamic bundle and deleting the DLC one.