Why steam support want my wallet code.

[july]

"Hello,

Thank you for contacting Steam Support.

It looks like we're still missing some information from you in order to help with this issue.

Because this account has added funds to it with a Wallet code, please send us a digital photo or a scan of the Wallet code in a .jpg format.

Please ensure that you submit a full-color image, rather than a photocopy.

We'll gladly continue to assist you after verifying your ownership.

Steam Support
Ivan"

im trying to retrieve my account because my phone number got expired and wont receive massage anymore i formatted my phone this morning without knowing this.If he asking for Steam wallet gift card code thing i dont have any, physical and digital because first no one sells physical steam gift card here in malaysia atleast not in my area and second i formatted my phone so all the codes that were sent to me by buying it from mobile telco and online shopping are gone.What can i do here and why do ivan want my steam wallet code ?

[Judgmental Amaterasu]

It's requested as a means of proving you're the actual account owner.

[Zuki]

To provide you are the owner of the account.

[july]

I dont have any codes on me, what can i do ? this account only have 80 cent in it

[Zekiran]

Where did your purchased card go? Where did any money that you've put into it COME FROM?

They need that to prove that you are the sole owner and creator of the account. If you weren't the only person to ever have used the account, that's not gonna be a good time for you.

[reg1s7]

It is to prove that you are actual owner of the account.

If you bought wallet code from online shop, try to access your purchase history there. You may find your wallet code there. They might also sent purchase receipt containing your code to your email address, so also try to search your email inbox.

[july]

Originally posted by es3826:

It is to prove that you are actual owner of the account.

If you bought wallet code from online shop, try to access your purchase history there. You may find your wallet code there. They might also sent purchase receipt containing your code to your email address, so also try to search your email inbox.

Recent purchases history are gone but there's a year old code in my email do they take that or just want recent codes ?

[reg1s7]

Originally posted by Metal:

Recent purchases history are gone but there's a year old code in my email do they take that or just want recent codes ?

They accept old codes.

[Matt]

What documentation do you have that can prove you're the owner of the account you're trying to recover?

[july]

Originally posted by Matt:

What documentation do you have that can prove you're the owner of the account you're trying to recover?

What you want specifically ? the only thing i dont have is my purchase history (CD Keys and Wallet codes except for old codes) and the binded phone number.

[ReBoot]

Originally posted by Metal:

Originally posted by Matt:

What documentation do you have that can prove you're the owner of the account you're trying to recover?

What you want specifically ? the only thing i dont have is my purchase history (CD Keys and Wallet codes except for old codes) and the binded phone number.

So you don't have the most important parts.
Think logically: if Steam support would give accounts to anyone who asked, bad stuff would happen (and indeed did happen when there was a glitch in the system 5'ish years ago). Henceforth, if you want to gain access to an account, you need to prove that it's indeed yours. Check https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

[Matt]

How old is the account that you're trying to recover?

[cSg|mc-Hotsauce]

You didn't have backup codes or your Recovery code?

[july]

Suprisingly steam support is quite fast now or its just the norm, manange to solve my issue in like 3 hours. Thank for the help guys.

[crunchyfrog]

Originally posted by Metal:

Suprisingly steam support is quite fast now or its just the norm, manange to solve my issue in like 3 hours. Thank for the help guys.

It depends a lot on traffic, and the nature of the problem.

Obviously with the coronavirus, things got a bit backlogged as the usage went through the roof - undoubtedly I think a lot of those users must have dusted off their old Steam accounts and probably needed help.

But Valve have largely got on top of it, and turnaround has been back to normal.

[Muppet among Puppets]

Originally posted by Metal:

the only thing i dont have is my purchase history (CD Keys and Wallet codes except for old codes) and the binded phone number.

The old codes are perfect. Keep them. Good that you solved it.