Can't change mailadress of new account!

[J van E]

I made a new account (another one than this one) but the mailadress I used for it won't work well and so I tried to change the adress. Since I don't have access to the previous adress I have to fill in a form and submit it with a code. When I do so I get a message saying the catchpa is entered wrong... but I didn't get a catchpa at all! So now I can't use that account at all anymore: I can't access my old mail adress and I can't change it... I am totally stuck!

I am posting this using another account because the new one isn't allowed to post yet...

How can I contact Steam support and get my adress changed?

[Dr.Shadowds 🐉]

E-mail vs physical mailing address.

Electronic Mail means not physical address, example: bobross@happyteaparty. com

Mailing address means physical place, example: 123 rainbow road


Now that out of the way, if you fail catchpa, and not seeing it then either your using something that blocking scripts, or such on the page.

If you want to change your email on the account, open your Steam client, go to settings, click on button change email, and follow the instructions.

[crunchyfrog]

If you're not seeing Captchas then you are using a browser plugin that blocks scripts (or something else). Alternatively, you could just be using a browser that is a pile of crap too.

I'd recommend trying a different browser if you can't find any scripts that would be blocking things.

I recently had an issue buying a synth online through a well-known music store, and I couldn't enter card details correctly on a kindle, or my laptop through three different browsers, or my WiiU, or my daughter's iPad.

I managed it on the Xbox One in the end.

Can be a right pain when this sort of thing happens.

[J van E]

Originally posted by Dr.Shadowds 🐉:

E-mail vs physical mailing address.
Now that out of the way, if you fail catchpa, and not seeing it then either your using something that blocking scripts, or such on the page.

If you want to change your email on the account, open your Steam client, go to settings, click on button change email, and follow the instructions.

Sorry for the mail vs e-mail confusion. But er... I am using the Steam client already. I've tried it a few times and never see a catchpa. Im am following the instruction, all goes well, I get a message saying I should enter the code that was mailed to me and that's where it ends. Stuck in a loop.

Security is nice and all but... I've been trying to create a working email account and Steam account for seriously days now, really spend quite a few hours on this, and it's utterly frustrating not being able to get it done... It's either MS that's ruining things or Steam... And you run into a wall all the time because neither MS nor Steam offers any help. Extremely annoying.

[Dr.Shadowds 🐉]

Did you not get code from your email? Ensure not blocking Steam email address, can try checking spam folder, for outlook they have two things for inbox, focus, and other, check both sides.

[J van E]

Originally posted by Dr.Shadowds 🐉:

Did you not get code from your email? Ensure not blocking Steam email address, can try checking spam folder, for outlook they have two things for inbox, focus, and other, check both sides.

Yes, I did get a code, that's not the problem. The problem is I can't send the request! I wish I could upload screenshots here...

Let me explain it again. I want to change my e-mail adress because the first one doesn't work anymore. Hence I can't send a code to it. Steam then offers me the option to fill in a form.

After filling in the form and clicking SEND I get a screen saying I only need to verify my new e-mail adress.

I do so and I get a code and I enter in into the form.

After pressing SEND once more I get a message saying the captcha can't be verified... Yeah, duh, I didn't get one!!!!!!!!

I need to contact Steam support but Steam support only sends me around in a loop through useless help files... so here I am at the forum (luckily enough to have another account to post with!!!).

HOW THE HECK can I change my e-mail adress here?!?!? Is there ANY way to contact Steam directly? I've been a loyal customer for years and years and spend a lot of money here. And now I finally need some serious help for the first time and I can't get any.

EDIT
Maybe these links will work: they show the screens I'm getting. They are in Dutch though.

https://postimg.cc/RWq9R0JW

https://postimg.cc/VSC8xHR1

https://postimg.cc/G8nCdJ7D

As you can see: not a captcha in sight.

Is there ANY WAY to CONTACT Steam about this??????? I am getting extremely frustrated after hours and hours of fooling around with this crap.

[Dr.Shadowds 🐉]

Try doing this on Chrome browser, instead see if it shows up that way.

Since you're filling out the forum ensure you're not using any browser extension / add-on to cause any interference in with the web page, such as ad blocker, or whatever.

There is away to contact support, and to go to there visit help page, click on my account, then click on Data related to my account, scroll all the way to the bottom, and click on contact support.

[J van E]

Originally posted by Dr.Shadowds 🐉:

Try doing this on Chrome browser, instead see if it shows up that way.

As I posted before: my e-mail account is blocked. I am trying to change my e-mail adress so I can receive Steam codes etc. in the future. I haven't logged into Steam with my new account in any browser yet so.............. every browser, including Chrome, wants to send a code to my e-mail... which I can't access... so I am stuck to the Steam client...!!!!!!! I am stuck in a loop! If I can't get that captcha to show up in the Steam client I am lost. And it seems impossible to CONTACT Steam for some odd reason to help me with this.

I appreciate the help here but so far it didn't help. I need someone from Steam to take action and help me out.

[Dr.Shadowds 🐉]

Quick question in the first screenshot, for the first box, did you enter in the new email address you have access to, or did you put the same email address you don't have access to?

You have to look at your new email inbox, that where the code should show up for this form you're filling out, in the first box you put the new email you want to use, code is send to your name email.

For catchpa not to appear either something blocking the script, or browser you're using having issues.

If using VPN/Proxy they may block things as well.

[J van E]

1. I entered the new adress in the first line and the old one in the second, as I should.

2. I did get the code: getting the code is NOT the problem!!!

3. I am using the Steam client, not a browser! I reinstalled my entire PC a week ago so it's a brand new Steam install too.

4. No VPN or Proxy here.

[Dr.Shadowds 🐉]

3. Try browser instead.

[J van E]

I appreciate your efforts, Dr.Shadowds, I really do, but did you read my previous post...? About not being able to use ANY browser because in order to do so I need to enter a code that is send to my blocked e-mail account...? I can ONLY login to the Steam client so I can ONLY change my adress there. I can't use any browser.

[Dr.Shadowds 🐉]

https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090

Do the recovery, select your account that shows up, choose I do not have access to email, until you get to the form to fill out, when you're filling out the form, enter in the new email address, you will get code only to your new email address. Explain there, once you have submit your form, Steam support will contact you asking for proof of ownership, once you have provided proof, your account will have that new email address.

Do this on Browser.

[J van E]

Finally solved my problem by entering a ticket (via a link I got in another topic: no way I could have found that myself) and within a few hours Steam solved the problem for me by changing my e-mail address without me having to do anything. Phew. Glad this is solved...!

[LLymbo]

Originally posted by J van E:

Finally solved my problem by entering a ticket (via a link I got in another topic: no way I could have found that myself) and within a few hours Steam solved the problem for me by changing my e-mail address without me having to do anything. Phew. Glad this is solved...!

Okay I just come across this issue that you were facing recently, any help that you can give after you managed to resolve the issue with changing email ? I have login credentials on Chrome, Edge and Steam desktop app but can't see any of the captcha request, can't make any login to other platform without repeating the loop that you faced

[Mike]

This thread was quite old before the recent post, so we're locking it to prevent confusion.