It is possible to get a non-automated response to a refund request?

[Xaphnir]

I recently bought COD:MW2. After playing it a bit, I realized "wow, this game is garbage, I'd like to refund it." I played the game for a total of 81 minutes, and submitted the refund request 2 hours and 21 minutes after purchasing the game. And yet the automated response that I received for the refund request informed me that I had played the game for over 2 hours.

[gwait]

No, as you are not entitled to one.

[Ogami]

Go to the Support page at the top, select "Purchases", select the game, choose " i have a question about this product".
That lets you write a manual ticket to Steam Support.
Explain the situation and ask again for a refund.

gwait の投稿を引用：

No, as you are not entitled to one.

According to his reviews he played the game for 1,4 hours total.
If he also just bought it he is indeed entitled for a refund if he asks.

[Jack Schitt]

Submit a support ticket and try talking to them. I would like to know if they refund it despite what the automated system says because I've seen people mention this new 2 hour policy fairly often now and I don't think it's fair because sometimes it takes several days to figure out if you like a game enough or not working out issues it might have, setting up controllers exactly how you want them and things like that. Those things take time and 2 hours is way too little of time to allot for denying a refund in my opinion because of those kinds of things that take time to do.

I had this happen about 2 years ago with Bus Driver (game). I spent several days trying to get my controller to work and after I found out from the game developer's support that the game is too old and doesn't support newer steering wheel controllers I asked for a refund that was denied by the automated system. So I submitted a support ticket and got the refund anyway.

This was before this new 2 hour policy thing.

Especially for games that don't have a demo to try how are you supposed to know if you like it or not or works well with your system, etc, without giving it a few hours (more than 2) trying it? This policy is ricidulous and needs to change.

[Kargor]

Jack Schitt の投稿を引用：

Especially for games that don't have a demo to try how are you supposed to know if you like it or not or works well with your system, etc, without giving it a few hours (more than 2) trying it? This policy is ricidulous and needs to change.

If you keep abusing the refund system as a replacement for demos, Steam will eventually complain.

[Jack Schitt]

Kargor の投稿を引用：

Jack Schitt の投稿を引用：

Especially for games that don't have a demo to try how are you supposed to know if you like it or not or works well with your system, etc, without giving it a few hours (more than 2) trying it? This policy is ricidulous and needs to change.

If you keep abusing the refund system as a replacement for demos, Steam will eventually complain.

I'm not suggesting anyone abuses anything. In my experiences with Steam Support they're very understanding and helpful. I believe they'll change this policy if enough people address it making them realize 2 hours is not enough. Especially for games that don't have a demo to try. When there is a demo the demo doesn't have a time limit it can be played over and over again and we can spend years playing the demo before deciding whether or not to buy. Demos have feature or level or progression limits.

I've gotten games that looked really interesting but after getting them found out they're not for me or don't work = refund and refund no matter how many times someone requests a refund.

[J4MESOX4D]

Ogami の投稿を引用：

Go to the Support page at the top, select "Purchases", select the game, choose " i have a question about this product".
That lets you write a manual ticket to Steam Support.
Explain the situation and ask again for a refund.

gwait の投稿を引用：

No, as you are not entitled to one.

According to his reviews he played the game for 1,4 hours total.
If he also just bought it he is indeed entitled for a refund if he asks.

MW2 is divided into two portions - the single player and the multiplayer. He has 1.4 hours on the single player but as he's been denied by Support for playing more than two hours; he clearly has hours totted in the MP he hasn't mentioned here. The total hours displayed in the review only counts the single player.

[Jack Schitt]

J4MESOX4D の投稿を引用：

According to his reviews he played the game for 1,4 hours total.
If he also just bought it he is indeed entitled for a refund if he asks.

MW2 is divided into two portions - the single player and the multiplayer. He has 1.4 hours on the single player but as he's been denied by Support for playing more than two hours; he clearly has hours totted in the MP he hasn't mentioned here. The total hours displayed in the review only counts the single player. [/quote]

Unless you're friends with them you can not be sure of this because their profile is private and their games library is hidden.

[J4MESOX4D]

Jack Schitt の投稿を引用：

J4MESOX4D の投稿を引用：

According to his reviews he played the game for 1,4 hours total.
If he also just bought it he is indeed entitled for a refund if he asks.

MW2 is divided into two portions - the single player and the multiplayer. He has 1.4 hours on the single player but as he's been denied by Support for playing more than two hours; he clearly has hours totted in the MP he hasn't mentioned here. The total hours displayed in the review only counts the single player.

Unless you're friends with them you can not be sure of this because their profile is private and their games library is hidden. [/quote]Review states 1.4 hours https://steamcommunity.com/profiles/76561197998414031/recommended/10180/

Support state more than two hours have been played so clearly the MW2 MP portion was exected else support is lying. It's one or the other.

[Jack Schitt]

Hmmm...the few reviews I've submitted indicate all hours I've played not just single player modes. You're right. It has to be getting more than 2 hours from somewhere. It's not impossible the automated system is buggy.

[Spawn of Totoro]

Unless it has changed, then off-line hours are not reflected in the hours played and neither are family share hours, yet they are counted when requesting a refund.

[Mikasa Ackerman]

Jack Schitt の投稿を引用：

Kargor の投稿を引用：

If you keep abusing the refund system as a replacement for demos, Steam will eventually complain.

I'm not suggesting anyone abuses anything. In my experiences with Steam Support they're very understanding and helpful. I believe they'll change this policy if enough people address it making them realize 2 hours is not enough. Especially for games that don't have a demo to try. When there is a demo the demo doesn't have a time limit it can be played over and over again and we can spend years playing the demo before deciding whether or not to buy. Demos have feature or level or progression limits.

I've gotten games that looked really interesting but after getting them found out they're not for me or don't work = refund and refund no matter how many times someone requests a refund.

refunds arent supposed to be for demoing the game , its if you play a game and it doesnt run well on your rig , or if the game simply is not something that you enjoy , and that is something you can easily tell in the first hour

[J4MESOX4D]

Spawn of Totoro の投稿を引用：

Unless it has changed, then off-line hours are not reflected in the hours played and neither are family share hours, yet they are counted when requesting a refund.

Plus the MP hours on a seperate execuatable aren't included either but are collectively totalled by the automated systems and denied where appropriate.

[Xaphnir]

J4MESOX4D の投稿を引用：

Support state more than two hours have been played so clearly the MW2 MP portion was exected else support is lying. It's one or the other.

I've played only the single player since purchasing the game. I have not even installed the multiplayer.

[Spawn of Totoro]

J4MESOX4D の投稿を引用：

Spawn of Totoro の投稿を引用：

Unless it has changed, then off-line hours are not reflected in the hours played and neither are family share hours, yet they are counted when requesting a refund.

Plus the MP hours on a seperate execuatable aren't included either but are collectively totalled by the automated systems and denied where appropriate.

I was intending what I said to be in addition to that, as it wasn't mentioned.

[Jack Schitt]

Xaphnir の投稿を引用：

J4MESOX4D の投稿を引用：

Support state more than two hours have been played so clearly the MW2 MP portion was exected else support is lying. It's one or the other.

I've played only the single player since purchasing the game. I have not even installed the multiplayer.

So maybe/apparently the automated refund system isn't working right. Hopefully you have submitted a support ticket, Xaphnir. You're not abusing anything and your reason for wanting the refund is among the reasons they accept and approve refunds for so you're most likely going to be refunded.