Direct Messages from people claiming to be Steam Support

[MamaNewport]

Hello everyone! Recently, I got direct messages from one person claiming they falsefully reported me for illegal purchasing, then another person messaging me asking me for my purchase history, my account name, my Discord, then asking me to log out of Steam. Has anyone received the same messages? If so, is this true or official? I would think Steam would email me and use proper grammar, but I'm not sure. Help necessary.

Thank you so much!

[Teksura]

It's a scam. Block and report everyone doing this. The "friend" likely had their account hijacked.

Just ask yourself this: Why would Valve, who only ever contacts you through form letters sent via Email or messages that appear in your Steam client, ever have someone directly message you through the friends system and then ask you to take the conversation outside of Valve's own ecosystem and into a third party client where valve can't see what is going on?

For that matter, why would valve put in a ban on a single report alone? And shouldn't they have access to all the information they want without asking you for anything on your end? Why, they'd have to be someone not from valve to not already have everything necessary. Surprise surprise, what they want is for you to send them your items so they can steal them.

[MamaNewport]

Originally posted by Teksura:

It's a scam. Block and report everyone doing this. The "friend" likely had their account hijacked.

Just ask yourself this: Why would Valve, who only ever contacts you through form letters sent via Email or messages that appear in your Steam client, ever have someone directly message you through the friends system and then ask you to take the conversation outside of Valve's own ecosystem and into a third party client where valve can't see what is going on?

For that matter, why would valve put in a ban on a single report alone? And shouldn't they have access to all the information they want without asking you for anything on your end? Why, they'd have to be someone not from valve to not already have everything necessary. Surprise surprise, what they want is for you to send them your items so they can steal them.

Well, I sent them my purchase history (I fell for it to an extent but not so extreme I get my ♥♥♥♥ stolen) but all the VISA's were expired and used and only ended in the two final digits. Nothing more, nothing less. More people need to be aware of this due to the fact multiple friends of mine went through this as well.

[rawWwRrr]

Originally posted by tulips:

I sent them my purchase history

Send them nothing.

Every piece of identifiable information that you send them is another piece of information they can use to hijack your account.

[Teksura]

Originally posted by rawWwRrr:

Originally posted by tulips:

I sent them my purchase history

Send them nothing.

Every piece of identifiable information that you send them is another piece of information they can use to hijack your account.

This. You've handed them everything they need to file a support ticket to recover a lost account. You just gave them proof of ownership.

[Dr.Shadowds 🐉]

Originally posted by tulips:

Well, I sent them my purchase history (I fell for it to an extent but not so extreme I get my ♥♥♥♥ stolen) but all the VISA's were expired and used and only ended in the two final digits. Nothing more, nothing less. More people need to be aware of this due to the fact multiple friends of mine went through this as well.

I suggest you file a ticket right now to tell REAL support to ignore claims for lost account claim, because you just gave those scammers your info that's tied to your account...
https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

I hope you learn from this, and don't fall for it again in the future. PSA don't work because clearly didn't work for you since there's a PSA every day, or so by someone, which why you're not aware of it at all I assume. People have been doing PSA for years in fact which why is really shows why PSA don't work at all if people keep falling for this basic scams.

Here some core facts you need to know on steam.
1. Steam support will never add you, they will never contact you, nor will they chat with you any where outside the ticket system, and there's only one way to contact Support, and submitting a ticket to them, so you will realize support will never talk to you on Steam chat, discord, skyrim, or whatever. Support only communicate by ticket only, and they will only do so when you reach out to them by ticket, that's all there is to it.

2. There's no such thing as accidentally reported you, anyone come up with story like that, is an automatic red flag, as they're trying to trick you into adding someone, and that someone going to claim being Steam support, or whatever, and try to con you into handing them info, money, or even items from the account.

3. Don't login to 3rd party sites, too many phishing sites thing to make fake steam pages to try trick you into entering in your login info to try to hijack your account, or even add API key bot on the account to hijack your trades. Always only login on Steam itself, bookmark Steam to make things easier for you.

[Muppet among Puppets]

Only scammers need you to follow their path.
Always leave paths presented and go your own (to the real support or whatever)