Steam Refund Received but nothing happening

[Tomino]

I tried to refund my steam game getting over it with bennet foddy and i got the response "your refund request has been received" but it has been 15 days since and still no response. I don't know what to do and nothing is happening please help

[The Giving One]

Does it still say pending if you check it ?

Have you made any account changes after submitting the request, such as password, email, etc. ?

[76561198441087741]

Try

[Tomino]

Originally posted by The Giving One:

Does it still say pending if you check it ?

Have you made any account changes after submitting the request, such as password, email, etc. ?

no it doesn't say anything about pending and i haven't made any changes to my account at all since

[The Giving One]

Originally posted by Tomino:

Originally posted by The Giving One:

Does it still say pending if you check it ?

Have you made any account changes after submitting the request, such as password, email, etc. ?

no it doesn't say anything about pending and i haven't made any changes to my account at all since

Well, does it say anything at all ?

Did you make the refund request within 24 hours of the original purchase ?

[Tomino]

Originally posted by The Giving One:

Originally posted by Tomino:

no it doesn't say anything about pending and i haven't made any changes to my account at all since

Well, does it say anything at all ?

Did you make the refund request within 24 hours of the original purchase ?

i got the game on the 27 and tried refunding it on the 29 and i got the refund request recieved a bit later, i have played less than an hour of it.

[Tomino]

Hello Tomino
Your refund request has been received by Steam!
We're reviewing your refund request and will get back to you as soon as possible.

Getting Over It with Bennett Foddy
Purchased: Dec 27, 2017 PST
Refund request: $7.99 to your Steam Wallet
You can cancel the request before it’s reviewed or view your refund request from the Help Request page at help.steampowered.com.
Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.

To learn more about the refund process, please visit http://store.steampowered.com/steam_refunds/

The Steam Support Team
https://help.steampowered.com/

[Tomino]

Originally posted by Tomino:

Hello Tomino
Your refund request has been received by Steam!
We're reviewing your refund request and will get back to you as soon as possible.

Getting Over It with Bennett Foddy
Purchased: Dec 27, 2017 PST
Refund request: $7.99 to your Steam Wallet
You can cancel the request before it’s reviewed or view your refund request from the Help Request page at help.steampowered.com.
Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has more than 2 hours of playtime. For in-game items the refund period is 48 hours and the item must not have been consumed, modified, or transferred.

To learn more about the refund process, please visit http://store.steampowered.com/steam_refunds/

The Steam Support Team
https://help.steampowered.com/

i got that message on the 29th

[Tomino]

that was the last message i got from steam

[The Giving One]

Could you please only make one post at a time, or use the edit feature in the posting window to add new text if needed ? Thanks.

Originally posted by Tomino:

Hello Tomino
Your refund request has been received by Steam!
We're reviewing your refund request and will get back to you as soon as possible.

According to this then, it should still show as pending. And you said it does not ?

You posted the dates up above, but that did not exactly answer my question.

Reason I ask about the 24 hours is this........

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#where

Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.

Still can’t find your refund? Please review your recent purchase history; you may have used the funds to make another purchase!

[Tomino]

Originally posted by The Giving One:

Could you please only make one post at a time, or use the edit feature in the posting window to add new text if needed ? Thanks.

Originally posted by Tomino:

Hello Tomino
Your refund request has been received by Steam!
We're reviewing your refund request and will get back to you as soon as possible.

According to this then, it should still show as pending. And you said it does not ?

You posted the dates up above, but that did not exactly answer my question.

Reason I ask about the 24 hours is this........

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#where

Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.

Still can’t find your refund? Please review your recent purchase history; you may have used the funds to make another purchase!

Sorry the reason i said it wasn't pending is because i couldn't find it saying that anywhere on my gmails

and no i didn't make anymore purchases since then like it says on the link

no i did not refund in 24 hours of purchase

[The Giving One]

Originally posted by Tomino:

Sorry the reason i said it wasn't pending is because i couldn't find it saying that anywhere on my gmails

and no i didn't make anymore purchases since then like it says on the link

No, not emails, navigate the menu system on Steam and check it now, please. Use the support self help.

https://help.steampowered.com/en/

[Tomino]

Originally posted by The Giving One:

Originally posted by Tomino:

Sorry the reason i said it wasn't pending is because i couldn't find it saying that anywhere on my gmails

and no i didn't make anymore purchases since then like it says on the link

No, not emails, navigate the menu system on Steam and check it now, please. Use the support self help.

https://help.steampowered.com/en/

i am so sorry i am useless about this, i cant find a way to find out to see if it is pending all it is doing is asking me if i want to refund it again and asking me whats wrong with it

i am really sorry

[The Giving One]

There are normally three catagories it can fit into.

Denied
Pending
Approved

It must say one of those, surely. I have personally never seen a case where it did not.

Are you sure you are navigating the menu system properly ?

https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966

[Tomino]

Originally posted by The Giving One:

There are normally three catagories it can fit into.

Denied
Pending
Approved

It must say one of those, surely. I have personally never seen a case where it did not.

Are you sure you are navigating the menu system properly ?

https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966

thats where i was looking through and still nothing

so pretty much i have been told it is pending but it isnt saying it or i am just blind or stupid

[The Giving One]

Hmmm..
Have you checked this on the payment providers end of things or did you pay for the game from your Steam wallet ?

This is under the "denied" section of the FAQ, but it may be what you need to do next, if you just cannot figure out what is happening and the game is still on your account.

I would say that the original time you requested the refund still applies to the time limits, so asking again using the refund system should be fine, and not change your ownership time. (14 days max)

If you feel that there has been an error in the handling of your refund inquiry, please submit another request at help.steampowered.com. The request will be reviewed by another Valve employee.

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#appeal