How long does accounts get restricted for?

[♡︎Odessa]

Something happened with my account and some sort of 'charge back' issue. I have no credit cards attached to my account and I am just wondering, if it just straight up says "This account is now restricted" how long would that last? It mentioned no timer to me, and steam support has not gotten back to me yet.

Also my account now has negative 5 dollars in it's account balance, does adding five to make it positive do anything?

EDIT: The thing is over and I payed valve back for whatever the negative meant, and basically everything as far as I can tell is fine. Moral of the story is to wait for valve to respond and not instantly panic.

[The Giving One]

Originally posted by ๖OddJaguar15ᶘ ᵒᴥᵒᶅ:

Something happened with my account and some sort of 'charge back' issue.

Payment Disputes and Chargebacks

https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966

The chargeback needs to be reversed. Or, if it cannot, work with support. The restrictions can become permanent after the allowed amount of time you get to fix this. So I suggest you do that ASAP.

[Falro the Great]

As The Giving One said, contact Steam Support right away.

As an aside, I have personally seen a few isolated cases of restrictions being incorrectly placed on an account for whatever reason. It is always worked out within a few weeks.

[♡︎Odessa]

Originally posted by The Giving One:

Originally posted by ๖OddJaguar15ᶘ ᵒᴥᵒᶅ:

Something happened with my account and some sort of 'charge back' issue.

Payment Disputes and Chargebacks

https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966

The chargeback needs to be reversed. Or, if it cannot, work with support. The restrictions can become permanent after the allowed amount of time you get to fix this. So I suggest you do that ASAP.

I attempted to, get help from support. I send a message to it, instantly when it happened. SO far no response. apparently it was 350 dollars in chargebacks despite the fact I only use steam cards.

[Matt]

Where did you get the Steam wallet codes from?

[The Giving One]

Originally posted by ๖OddJaguar15ᶘ ᵒᴥᵒᶅ:

I attempted to, get help from support. I send a message to it, instantly when it happened. SO far no response. apparently it was 350 dollars in chargebacks despite the fact I only use steam cards.

No one here can help with account issue. You have to work with support. If you have an open ticket, they will reply as you just have to wait a bit. They get pretty busy.

The next thing you need to understand is how this happened. If not you, then someone issues a chargeback on purchase(s) on your account. Why would a payment method not under your control be used on your account ?

Are you sharing the account with anyone ? You should not be, if you are.

EDIT..Sorry, Ninja'd by the good Matt

[♡︎Odessa]

Originally posted by Matt:

Where did you get the Steam wallet codes from?

Dollar General, purchased with real money.

[♡︎Odessa]

[/quote]
No one here can help with account issue. You have to work with support. If you have an open ticket, they will reply as you just have to wait a bit. They get pretty busy.

The next thing you need to understand is how this happened. If not you, then someone issues a chargeback on purchase(s) on your account. Why would a payment method not under your control be used on your account ?

Are you sharing the account with anyone ? You should not be, if you are.

EDIT..Sorry, Ninja'd by the good Matt [/quote]


I don't share my account with anyone, but I don't know if my account was always 100% secure since I only got mobile steam guard this month. I included what information I could to help the steam support team though, but the problem was is that I am a minor and couldn't supply all the information needed.

[Matt]

That doesn't sound right because you can't chargeback a cash transaction. Chargebacks come from credit or debit cards. So someone bought something with a card, activated it to your account, then the card holder did a chargeback.

[♡︎Odessa]

Originally posted by Matt:

That doesn't sound right because you can't chargeback a cash transaction. Chargebacks come from credit or debit cards. So someone bought something with a card, activated it to your account, then the card holder did a chargeback.

I wouldn't know how this happened. All I know is in the information given to me, it was on mastercard. It said stuff was taken off my account that was purchased with that money, but I don't even know what was purchased on my account with that money.

Since I have no clue what was purchased I just wish I could get to support faster and ask them to just keep the money with whoever's card it was. And not return whatever was baught on my account.

[The Giving One]

Forgive me for asking, but you are sure you only have one Steam account right ?

There can be confusion where a user has two or more accounts in cases like this.

Check your purchase history on this account to see if you can tell what was removed from it.

https://store.steampowered.com/account/history/

[Matt]

When did the account lock first happen?

[♡︎Odessa]

Originally posted by The Giving One:

Forgive me for asking, but you are sure you only have one Steam account right ?

There can be confusion where a user has two or more accounts in cases like this.

Check your purchase history on this account to see if you can tell what was removed from it.

https://store.steampowered.com/account/history/

I checked it, only said wallet funds. When it came to things being crossed out. (if that's what it means for it to be removed). 100, 100, 100, 50. All separate adding of money.

[♡︎Odessa]

Originally posted by Matt:

When did the account lock first happen?

Today this morning.

[The Giving One]

So someone purchased Wallet Funds with a Mastercard and then did a chargeback on those purchases. That seems to be what happened.

[♡︎Odessa]

Originally posted by The Giving One:

So someone purchased Wallet Funds with a Mastercard and then did a chargeback on those purchases. That seems to be what happened.

Yeah, but, I don't know what I can do about it since it's obviously all done on my account. I only messaged support this morning and hope they could respond fast.