New payment not possible after rejected payment from foreign Credit Card

[Olyv']

Hello,
I tried several days ago to purchase a game with a French Credit Card while living in Germany (Steam account is set in Germany) and the payment got rejected. I assume it is because the card is not from Germany.
Now I finally got my Valve Index VR Kit payment email, but the payment can't go through even with a German Credit Card...
Error message is : "There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance."

I have create a ticket with customer service but no feedback so far, and I have 5 days left to pay!
Is it possible that my account is somehow blocked due to the past rejected payment? Is there a phone number I can call to unblock it?

Thanks for the help.

[Nori.]

Not quite, steam doesn't allow you to buy products when your debit/credit card has a different location than your steam account. So you've got to make your account's location france or use a german credit card.

[GuRu Asaki]

Valve takes 24 hrs to look at Tickets, then looks at them, & replys back 24 hrs later with an Answer...

Youll get a good answer right away after 24 hrs, a 48 hr wait, or a denied after 24 to 48 hrs...

Frequently using more tickets make the process take longer...

Flooding the System with failed purchases will also delay everything even more...

----------------------

No phone Number, just a Ticket line...
Ive completely given up on some Payments over issues like this, as I waited for 2 weeks, & it still was giving me the same bs...

Trying to buy something else from months later had given me a more successful attempt...

I dont know how the wait period works, but this is how I resolved my issue, myself...

Good luck...

[Olyv']

Nori.님이 먼저 게시:

Not quite, steam doesn't allow you to buy products when your debit/credit card has a different location than your steam account. So you've got to make your account's location france or use a german credit card.

I tried with a German credit card, but still the same error...

I managed however to use this German credit card to add some money to my steam wallet and then buy a game with it. But I understood that I can't pay for the Valve Index VR Kit with the wallet. Is that correct? I don't want to put 1000€ in the wallet if I am not sure I can use it for the Index.

[Dunbe Kwulp]

Olyv'님이 먼저 게시:

Nori.님이 먼저 게시:

Not quite, steam doesn't allow you to buy products when your debit/credit card has a different location than your steam account. So you've got to make your account's location france or use a german credit card.

I tried with a German credit card, but still the same error...

I managed however to use this German credit card to add some money to my steam wallet and then buy a game with it. But I understood that I can't pay for the Valve Index VR Kit with the wallet. Is that correct? I don't want to put 1000€ in the wallet if I am not sure I can use it for the Index.

I really really really hope you are wrong.....

[crunchyfrog]

Olyv'님이 먼저 게시:

Nori.님이 먼저 게시:

Not quite, steam doesn't allow you to buy products when your debit/credit card has a different location than your steam account. So you've got to make your account's location france or use a german credit card.

I tried with a German credit card, but still the same error...

I managed however to use this German credit card to add some money to my steam wallet and then buy a game with it. But I understood that I can't pay for the Valve Index VR Kit with the wallet. Is that correct? I don't want to put 1000€ in the wallet if I am not sure I can use it for the Index.

No you cannot buy the Steam VR thing with steam wallet funds.

One thing of note is that if you've made some purchase with that German credit card, try again later. Leave it until you go to bed.

This generic "there has been some problem" can come up when there's congestion and the payment fails. It's kept deliberately vague in message because of banking security. The handshake is only a shoirt window (again a security thing), so it's easy to fail when the stores busy - and as we're in the midst of the sales stil...

The thing to do here is to wait. As I said, try once before you go to bed. Then leave it if it still persists. The reason being some card providers have automated systems that force a temporary lockout just if errors get tripped. So if you keep banging away, you'll make things worse.