Purchase not showing up on credit card history

[Yukiko ~Snow Child~]

Steam says I bought it, but it's not in my card history. My available balance is higher than it should be. I already sent a ticket to Steam support, but does anyone else have any idea what could have caused that? It wasn't declined by the bank, wasn't refunded, wasn't chargebacked... so where did it go? I still have the games bought with this money, too.

[J4MESOX4D]

Check your purchase history here https://store.steampowered.com/account/history/

[Yukiko ~Snow Child~]

Originally posted by J4MESOX4D:

Check your purchase history here https://store.steampowered.com/account/history/

Shows that I bought the games on June 25th.

[J4MESOX4D]

Originally posted by Yukiko ~Snow Child~:

Originally posted by J4MESOX4D:

Check your purchase history here https://store.steampowered.com/account/history/

Shows that I bought the games on June 25th.

Transaction successful and do you have the item in your library?

[Yukiko ~Snow Child~]

Originally posted by J4MESOX4D:

Originally posted by Yukiko ~Snow Child~:

Shows that I bought the games on June 25th.

Transaction successful and do you have the item in your library?

Yes and yes.

[J4MESOX4D]

Originally posted by Yukiko ~Snow Child~:

Originally posted by J4MESOX4D:

Transaction successful and do you have the item in your library?

Yes and yes.

That's strange - I'd contact your credit card company just to verify the transaction and balance. There could be a delay on it being displayed in your account.

[Yukiko ~Snow Child~]

Originally posted by J4MESOX4D:

Originally posted by Yukiko ~Snow Child~:

Yes and yes.

That's strange - I'd contact your credit card company just to verify the transaction and balance. There could be a delay on it being displayed in your account.

Already did. They have no record of it. They said to contact Steam. It was pending for a while and then it disappeared. It'll probably come back later, right? I mean, if Steam says I paid for it, then it's just not showing up on my card just yet.

[crunchyfrog]

Originally posted by Yukiko ~Snow Child~:

Originally posted by J4MESOX4D:

That's strange - I'd contact your credit card company just to verify the transaction and balance. There could be a delay on it being displayed in your account.

Already did. They have no record of it. They said to contact Steam. It was pending for a while and then it disappeared. It'll probably come back later, right? I mean, if Steam says I paid for it, then it's just not showing up on my card just yet.

Sometimes hiccups happen with the BACS-based payment system. It can be weird.

You've basically done all you can at this stage - if you've contacted Valve and they're aware and you contacted your bank, then that's all you can do.

What I recommend is this. Don't touch those funds and just leave it.

Sometimes things do go missing. Back in February last year I go t a wedge of money around my birthday, so I splashed out on a load of bits and pieces, one of which was a Kraftwerk boxset from Germany (I'm British). I buy mail order stuff all the time as I'm housebound.

I got the boxset about 4 weeks later as I should have, but the payment never showed up on my statement. No matter I thought, it will.

But it never did to this day. Safe to say now it's not going to :)

So yeah, leave it. If it's still there after 3 months you can rest assured it's done.

[Yukiko ~Snow Child~]

It reappeared as a pending transaction! Just like I thought it would. I kept money aside just for this purpose. I am not a thief. I hope it goes through this time.

[crunchyfrog]

Originally posted by Yukiko ~Snow Child~:

It reappeared as a pending transaction! Just like I thought it would. I kept money aside just for this purpose. :ghsmile: I am not a thief. I hope it goes through this time.

Ah that does often happen.

The system is quite weird and most of the time this sort of thing happens when the very short window that the vendor (Steam) has with the bank gets timed out just as the transaction goes through. That window is deliberately kept short for security purposes, but this is one of the downsides of it.

Because of that you getthe vendor thinking it's gone through as they got all the acknowledgement their end, so it'd show up as a purchase for you. But the bank end didn't get it so they would see nothing.

Here's the cool bit - there's secondary systems in place. Normally at end of day, there's a subsidiary "copy" of transactiosn sent to bank to check and these are when they can pop up again and the transactions "corrects" itself.

I used to have to deal with this when I first worked in insurance. I got the short end of the stick in that I had to go through the banking reports to see which payments had failed and ring the customer to tell them they weren't insured until it was fixed.

You can imagine why nobody wanted to do this!

[Inactive]

Originally posted by Yukiko ~Snow Child~:

It reappeared as a pending transaction! Just like I thought it would. I kept money aside just for this purpose. :ghsmile: I am not a thief. I hope it goes through this time.

THANK YOU SO MUCH FOR THE UPDATE. (a simular thing happened to me with my debit, i was freaking out, already contacted steam today and was gonna head to the bank tommorow to try to figure things out as i just noticed the issue today) glad to know it should fix itself soon hopefully. thank you