Pending transaction (Can't buy anything) + FIXED AND WORKING

[Limamufu]

When I was about to finish the purchase, the steam page just froze and I had to reload and try again. The purchase was not complete and nothing was charged to my CC. But now, I can't buy anything because it says: "Your transaction cannot be completed because you have another pending transaction on your account."
I checked my account details and store transactions but the game that I tried to buy is not there (only the last one I bought few days ago). To make it even worse, I couldn't find a button to directly contact steam support. They only have that "problem-guide" which is pretty much useless... Anyone else with the same problems?

Edit: Fixed and working now

[Limamufu]

Początkowo opublikowane przez Koiran:

Początkowo opublikowane przez Larami:

Im in the same position. I ve already sent the ticket but still. I used a debit card and the transaction is on hold too.

After two unsuccessfull purchases i decided to have a friend buy me a digital card, but even with the steam funds i cant buy the games, it says Your transaction cannot be completed because you have another pending transaction for one or more items in your cart.
Theres nothing pending on the purchase history ://

You might need to wait several minutes or few hours. The same thing happened to me it is now working

[Providence]

Ok guys now i can see all the games in my purchase history but they are still pending, since Steam "needs to verify the payment"

Should i cancel and buy again?

[crunchyfrog]

Everbody posting here, please pay attention!

It's the start of the Steam Sale, and we're still in the midst of the coronavirus effects. The store will be being HAMMERED. Trying to make payments right now is likely to get you issues like this because there's only a short window of time to make online payments - it's not a Steam thing, it's how ALL online payments work.

So, there is no "fix", as there's nothing to fix.

All you can do is leave your payments until a less busy time.

What I always do is this and it works pretty damned well. View the store at your leisure. Note what you want to buy. Then go and play games or do something else and forget about it until just before you go to bed. Buy THEN.

Ideally, I buy around 2 am in the morning. I've only ever had payment failure TWICE in over 10 years.

[crunchyfrog]

Początkowo opublikowane przez Larami:

Ok guys now i can see all the games in my purchase history but they are still pending, since Steam "needs to verify the payment"

Should i cancel and buy again?

DO NOT chargeback or do anything like that. Wait and see.

Either the payemtn will sort itself out in the next 3 days, or you can try ringing your card provider and if they're a decent bank, they can see if the payment failed and make the funds available for you.

But if it's pending as you say, then it's waiting. You can't do anything BUT wait.

[AllurinGirl]

I've attempted a purchase and it didn't go through (nothing in the bank or any email). I've lost the 1st purchase discount coupon and the failed purchase doesn't even show up anywhere so I can't attempted a retry. I'm hoping it will appear eventually.

[crunchyfrog]

Początkowo opublikowane przez ;2577696996223704943:

I've attempted a purchase and it didn't go through (nothing in the bank or any email). I've lost the 1st purchase discount coupon and the failed purchase doesn't even show up anywhere so I can't attempted a retry. I'm hoping it will appear eventually.

Follow what I've posted right above you.

That's how it works.

[AllurinGirl]

Początkowo opublikowane przez crunchyfrog:

Początkowo opublikowane przez ;2577696996223704943:

I've attempted a purchase and it didn't go through (nothing in the bank or any email). I've lost the 1st purchase discount coupon and the failed purchase doesn't even show up anywhere so I can't attempted a retry. I'm hoping it will appear eventually.

Follow what I've posted right above you.

That's how it works.

It doesn't even show in the purchase history as pending, but I'm guessing it will show up at some point, right?

EDIT: I reread the posts more carefully and it seems to be case. I will wait for it to appear and retry the pending purchase in the following 72h.

[crunchyfrog]

Początkowo opublikowane przez Lunar Being:

Początkowo opublikowane przez crunchyfrog:

Follow what I've posted right above you.

That's how it works.

It doesn't even show in the purchase history as pending, but I'm guessing it will show up at some point, right?

Read what I wrote.

You have a couple of choices. Either wait and see, and it'll sort itself out within 3 working days usually.

Or contact your card provider and if they are a decent bank with well-trained staff, they can see the transaction their end, and if it's going to fail, then they can free up the funds immediately for you. Be warned though, not all banks and staff are suitably trained or adept at this, so your mileage may vary.

For the future, again, do as I posted - leave your purchases as late as you can.

[AllurinGirl]

Początkowo opublikowane przez crunchyfrog:

Początkowo opublikowane przez Lunar Being:

It doesn't even show in the purchase history as pending, but I'm guessing it will show up at some point, right?

Read what I wrote.

You have a couple of choices. Either wait and see, and it'll sort itself out within 3 working days usually.

Or contact your card provider and if they are a decent bank with well-trained staff, they can see the transaction their end, and if it's going to fail, then they can free up the funds immediately for you. Be warned though, not all banks and staff are suitably trained or adept at this, so your mileage may vary.

For the future, again, do as I posted - leave your purchases as late as you can.

Gotcha. Thanks.

[Providence]

Guys they answered my ticket and now i have the games in my inventory.!

[Abyssal]

Now it is fixed for me, I just waited, that's it bois, be pacient.

[Volfogg]

Hmm... Seems I lost some money during charging wallet, because the transaction is failed now despite me being charged on the other side.

[crunchyfrog]

Początkowo opublikowane przez NotABraveEnoughBoyForThis:

Hmm... Seems I lost some money during charging wallet, because the transaction is failed now despite me being charged on the other side.

Read my comment above - I explained all this.

[Volfogg]

Początkowo opublikowane przez crunchyfrog:

Początkowo opublikowane przez NotABraveEnoughBoyForThis:

Hmm... Seems I lost some money during charging wallet, because the transaction is failed now despite me being charged on the other side.

Read my comment above - I explained all this.

Yeah... but in my case it's paysafecard, so it's less likely to happen.

[crunchyfrog]

Początkowo opublikowane przez NotABraveEnoughBoyForThis:

Początkowo opublikowane przez crunchyfrog:

Read my comment above - I explained all this.

Yeah... but in my case it's paysafecard, so it's less likely to happen.

Ouch, then you're screwed.

This does often seem to happen with Paysafecards more than any other. I don't know if it's down to something in their chain, or whether users generally have lesser connections. Probably a bit of both.

But anyway, you can try ringing them. Some people have had success in the past, but I wouldn't hold your breath.

The only alternative you have is to wait for 3 to 5 working days and it should correct itself. It's normally 3 working days, but PaysafeCard, being a prepaid debit card, is a bit slower.

For the future - DON'T buy until as late as you can in the day.