Elidjor Jun 16, 2017 @ 8:53pm
i cant start the game!! Call of duty Infinite Warfare
when the games finally done download and i press play it says that DirectX encountered an unrecoverable error. Check the readme for possible solutions.

Please help me it did cost alot of money

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Showing 1-9 of 9 comments
Cathulhu Jun 16, 2017 @ 8:56pm 
Generally caused by a computer not meeting the system requirements. What are your system specs?
Elidjor Jun 16, 2017 @ 8:57pm 
How do i check that?
Cathulhu Jun 16, 2017 @ 8:58pm 
Shouldn't you have done that before you paid "alot of money"?
By reading the system requirements and compare those to your own computer specs.

Well, for basic information, click Help --> System Information in Steam client and post the content here.
Elidjor Jun 16, 2017 @ 9:01pm 
Computer Information:
Manufacturer: FUJITSU SIEMENS
Model: CELSIUS M460
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz
CPU Family: 0x6
CPU Model: 0x17
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 2667 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Unsupported
AES: Unsupported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce 9800 GTX/9800 GTX+

DirectX Driver Name: nvd3dum.dll
Driver Version: 21.21.13.4201
DirectX Driver Version: 21.21.13.4201
Driver Date: 14 Nov 2016
OpenGL Version: 3.3
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce 9800 GTX/9800 GTX+
VendorID: 0x10de
DeviceID: 0x612
Revision: 0xa2
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1600 x 1200
Desktop Resolution: 1600 x 1200
Primary Display Size: 16.14" x 12.20" (20.24" diag)
41.0cm x 31.0cm (51.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 512 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 4094 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Steam Controller Cable and Base: Not set
Media Type: DVD
Total Hard Disk Space Available: 476937 Mb
Largest Free Hard Disk Block: 196748 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

Cathulhu Jun 16, 2017 @ 9:04pm 
That computer does not even remotely meet the system requirements.
The computer is from 2008 and severely outdated.

Read the support article on How To Request A Refund (Link)
Additionally, you can also read this: Common Refund Questions (Link)
Last edited by Cathulhu; Jun 16, 2017 @ 9:04pm
Elidjor Jun 16, 2017 @ 9:16pm 
I bought the game in a store D: but im saving for a new graphics card
Cathulhu Jun 16, 2017 @ 9:17pm 
You need more than that. Your entire computer does not meet the requirements.
Sure, it was a good computer, back when it was new. Which was nine years ago.
Today, it's pretty bad.
cSg|mc-Hotsauce Jun 16, 2017 @ 9:19pm 
you will most likely need a new psu before a gpu.

just save up for a new pc instead.

:qr:
The Giving One Jun 16, 2017 @ 9:57pm 
Always check the store page system requirements before you buy any game on Steam, and even if you buy the game in a store, you need to know the system requirements.

These are from the Store page from Steam on COD Infinite Warfare...

SYSTEM REQUIREMENTS
MINIMUM:
OS: Windows 7 64-Bit or later
Processor: Intel Core i3-3225 @ 3.30GHz or equivalent
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 660 2GB / AMD Radeon HD 7850 2GB
DirectX: Version 11
Network: Broadband Internet connection
Storage: 70 GB available space
Sound Card: DirectX 11 Compatible
Additional Notes: Disk space requirement may change over time.

Omiting the GPU and possible PSU problem, look as your CPU in your specs.
Speed: 2667 Mhz
That's the base speed. Now search for it on Intel's offical site to see if the CPU turbo's to a higher frequency when demanding processes are ran...

https://ark.intel.com/products/33923/Intel-Core2-Quad-Processor-Q9450-12M-Cache-2_66-GHz-1333-MHz-FSB

The old quads were nice CPU's, but that was then. Looks like that is it's maximum speed, without overclocing. Those old quads did overclock well, but it still won't get to what this demanding game requires, surely.

That is 3.30 GHz at a MINIMUM, as you see above. Again, this does not even take into account the GPU and CPU or the RAM. (you have 4 GB the game requires 8 GB MINIMUM)

As was said, it is not even close to meeting the requirements. Try to refund it or keep it until you get another computer. There is a hardware and OS forum here that can help you if you need it, in selecting hardware to run games as intensive as this one is.
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Date Posted: Jun 16, 2017 @ 8:53pm
Posts: 9