How can i get in contact with someone from steam?

[Bakli]

I've been sending tickets and an automatic bot just keeps writing me back the same stuff and it isnt being helpful at all. On battle net you can actually talk with a person from blizzard can you do the same here, or send a msg atleast?

[Nx Machina]

引用自 Bakli：

引用自 Kusa：

Mount and Blade II: Bannerlord is STILL early access.

So in that case no1 can get a refund from the game?

No.

You are claiming that you were refused a refund due to been Early Access and decided to wait until it was not in Early Access. I posted that the game is STILL in Early Access. Been Early Access does NOT remove your ability to refund as long as you have LESS than 2 hours played AND WITHIN 14 days of purchase. You need to meet BOTH conditions for a refund.

You have 9 hours, over 14 days and are outside of been eligible for a refund.

NOTE: Reviewing a case DOES NOT guarantee a refund.

[nullable]

Why do people think they're better off getting told no with a personalized message? They need evidence that a person looked at sufficiently, carefully weighed the decision for minutes? They need some sort of theater? Or they think if they could hassle a person they'd be able to use their powers of persuasion to get the outcome they want?

[Bakli]

引用自 Brockenstein：

Why do people think they're better off getting told no with a personalized message? They need evidence that a person looked at sufficiently, carefully weighed the decision for minutes? They need some sort of theater? Or they think if they could hassle a person they'd be able to use their powers of persuasion to get the outcome they want?

Or maybe they outhassled me by setting it to early access and i couldn't get the refund right away, i told so many times that was the case but people decide to ignore that part :)

[Wolf Knight]

引用自 Bakli：

引用自 Brockenstein：

Why do people think they're better off getting told no with a personalized message? They need evidence that a person looked at sufficiently, carefully weighed the decision for minutes? They need some sort of theater? Or they think if they could hassle a person they'd be able to use their powers of persuasion to get the outcome they want?

Or maybe they outhassled me by setting it to early access and i couldn't get the refund right away, i told so many times that was the case but people decide to ignore that part :)

or maybe you are simply refusing to READ what you have been told. Early access has NO impact on refunds. So you can stop using the Early Access as an excuse.

you were refused because the game was over the limits sets. you could of submitted a manual ticket by select the purchase, then selecting "I have a question" and making your request there.

the auto refund only looks at time played and how long ago the purchase was made.

[Nx Machina]

引用自 Bakli：

Or maybe they outhassled me by setting it to early access and i couldn't get the refund right away, i told so many times that was the case but people decide to ignore that part :)

Why do you keep ignoring:
It was RELEASED as EARLY ACCESS. It STILL is in EARLY ACCESS.

Why do you keep ignoring:
You CAN refund Early Access titles as long as you WITHIN the refund window > LESS than 2 hours played AND within 14 days of purchase.

Is 9 hours played and over 14 days within the refund window?

[Crazy Tiger]

引用自 Bakli：

引用自 Brockenstein：

Why do people think they're better off getting told no with a personalized message? They need evidence that a person looked at sufficiently, carefully weighed the decision for minutes? They need some sort of theater? Or they think if they could hassle a person they'd be able to use their powers of persuasion to get the outcome they want?

Or maybe they outhassled me by setting it to early access and i couldn't get the refund right away, i told so many times that was the case but people decide to ignore that part :)

Stop being so dense. It has been explained to you already that it doesn't matter that the game is in Early Access.
The SAME refund policy applies to ALL games. 2 hours and 2 weeks. You admitted you were over at least one when you did the previous request, so you didn't qualify for a refund.

Also keep in mind that Valve tells you that they review refund requests on a case-by-case basis outside the refund policies. What this means, is that they'll have a look and then decide yes or no. It does NOT mean that you will get a refund.

Temper your expectations and next time don't buy an Early Access game. Better to wait till it's a finished product.

[Satoru]

Why do people think "Steam will review your case" means "You will totally absolutely get a refund"

You played 4 times more than the refund allows

So yes your refund was reviewed

They saw you played it for 9 hours

And correctly denied it

[nullable]

引用自 Bakli：

引用自 Brockenstein：

Why do people think they're better off getting told no with a personalized message? They need evidence that a person looked at sufficiently, carefully weighed the decision for minutes? They need some sort of theater? Or they think if they could hassle a person they'd be able to use their powers of persuasion to get the outcome they want?

Or maybe they outhassled me by setting it to early access and i couldn't get the refund right away, i told so many times that was the case but people decide to ignore that part :)

No, it appears you're the hero of your own story and are just throwing whatever in you need to maintain that narrative. The only problem is other people understand the refund policy, early access and are familiar with the game in question. So while you've convinced yourself, everyone else knows better.

[J4MESOX4D]

引用自 Bakli：

I've been sending tickets and an automatic bot just keeps writing me back the same stuff and it isnt being helpful at all. On battle net you can actually talk with a person from blizzard can you do the same here, or send a msg atleast?

Just because you receive a standard response doesn't mean Support haven't viewed your ticket and answered accordingly. They don't have time to write personalised responses to everyone which still don't change the outcome of the query.

[Spawn of Totoro]

引用自 Bakli：

Or maybe they outhassled me by setting it to early access and i couldn't get the refund right away, i told so many times that was the case but people decide to ignore that part :)

As has been said by other and myself, Early Access has nothing to do with a game not being refunded.

As you choose to ignore this fact , I will lock this up. Clearly you do not want help with your issue.