HELP! My games keep crashing, uninstalled and reinstalled steam, still doing it.

[シp r i n c e s s™]

A few days ago, I contacted microsoft to help me fix my computer, as it was lagging, it wasn't acting really good at all(eventually found the problem). So, they went in, and disabled some stuff- a lot of stuff, including steam- you don't just go in someones personal computer and disabled stuff that may be personal.
Anyways. They done it, I was instructed to restart my computer afterwards, and so I did. So, I went in and tested everything, including my games. It was..decent before all of this, but, afterwards the disabling of everything, my games, steam, all of it has gotten screwed up. So, I've reinstalled steam, reinstalled a quick little game, and it is still crashing. It's acting PERFECTLY okay, not lagging, or ANYTHING, but STILL gives me a 'crash report' and shuts the games down. My steam's gotten screwed up, even after uninstalling and reinstalling the application and games. So, I'm hoping SOMEONE in here on the community can help me in any way possible.

Thank you guys so all the help :)!


Edit:
Forgot an important detail- I'm 100% it isn't my game card, or anything to do with my computer and it is 100% Steam's issue, as I have another game on here that is not connected to steam in any way at all, and it's playing perfectly fine- no crashing, no lagging, or anything.

[The Giving One]

Seems pretty clear that some important processes have been disabled, from what you said Microsoft did. Also, are you sure this was "Microsoft support" and not one of those scammers that pretend to be from Microsoft ?

You don't even seem to know what was disabled, so how can you say it has nothing to do with your computer and it is a Steam issue ?

EDIT.................

Also, just as an example so far, you can uninstall and reinstall Steam until your hard drive fails, and if your antivirus or firewall is not allowing the games and Steam fully through as exceptions, then all that uninstalling and reinstalling Steam will solve nothing at all.

Because you are not correcting the problem that is the root cause.

And once you do finally correct any security program conflicts, you then have to verify the game files for all games affected, to get back any files that were quarantined :

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

And from what you said in the OP, it sounds like you had a lot of unnecessary programs on your computer at some point, so some of those can be a problem in some cases, and won't get along with Steam and games :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

[シp r i n c e s s™]

Originally posted by The Giving One:

Seems pretty clear that some important processes have been disabled, from what you said Microsoft did. Also, are you sure this was "Microsoft support" and not one of those scammers that pretend to be from Microsoft ?

You don't even seem to know what was disabled, so how can you say it has nothing to do with your computer and it is a Steam issue ?

As I said, I have a game that is NOT related with steam whatsoever. I've went through and checked everything as it says when something was disabled in the msconfig, enabled everything steam related. The game disassociated with Steam works perfectly fine.
And yes, I'm at least 90% positive that the support I got was from the proper people, as I've had to do it many times in the past when my windows got corrupted a few years back- again, doesn't mean anything, but my computer is running back in tip top shape now, after the disk de-fragmentation, uninstalling of some things, etc. The only issue I'm having now, is although I uninstalled and reinstalled Steam, it still crashes my games after a bit. For instance, Jurassic World Evolution will start up good, but once I get into loading into a game, it shuts the game completely down with no warning.
Another instance, VRChat, it WAS starting up and letting me move around and stuff, but something changed, and now every time I open the menu up in-game, it freezes, and crashes. Now, it crashes with a "VRChat.exe has stopped responding," yet in the background it's still loading, but i have no choice but to shut the game down according to Steam.


Edit::
I recently went through and uninstalled a lot of unnecessary programs, and I JUST uninstalled my Avast security as that was the problem I was having with my computer- it was using WAY too much CPU even when I'd disabled all the shields, so I just said screw it and uninstalled it. I still haven't gotten a new virus security, mostly to see if that was the problem, but to my luck it wasn't.

[The Giving One]

Originally posted by iXOXBlitz:

As I said, I have a game that is NOT related with steam whatsoever. I've went through and checked everything as it says when something was disabled in the msconfig, enabled everything steam related. The game disassociated with Steam works perfectly fine.

That is easily explained in just one possibility out of many, so not sure how you think that is relevant. It could be the other game is allowed as an exception in the security on your computer, and your Steam games were not.

If you are going to just say it is a Steam issue, then how do you expect regular users to help you with the problem ? We all have the same Steam client and my Steam games here work just fine.

Also, even after you uninstalled Avast as you said, that does not state if you verified the game files after that.

Steam just basically launches the games. If your games are crashing, this is most likely an issue with the games, not Steam. So reinstalling Steam won't do anything in that case.

Steam can easily be repaired anyway, without having to uninstall anything.

https://support.steampowered.com/kb_article.php?ref=3352-RYON-4107

[シp r i n c e s s™]

Originally posted by The Giving One:

Originally posted by iXOXBlitz:

As I said, I have a game that is NOT related with steam whatsoever. I've went through and checked everything as it says when something was disabled in the msconfig, enabled everything steam related. The game disassociated with Steam works perfectly fine.

That is easily explained in just one possibility out of many, so not sure how you think that is relevant. It could be the other game is allowed as an exception in the security on your computer, and your Steam games were not.

If you are going to just say it is a Steam issue, then how do you expect regular users to help you with the problem ? We all have the same Steam client and my Steam games here work just fine.

Also, even after you uninstalled Avast as you said, that does not state if you verified the game files after that.

Steam just basically launches the games. If your games are crashing, this is most likely an issue with the games, not Steam. So reinstalling Steam won't do anything in that case.

Steam can easily be repaired anyway, without having to uninstall anything.

https://support.steampowered.com/kb_article.php?ref=3352-RYON-4107

Well, I just went into my steam to try and verify the game files and such, but it isn't showing me any type of a display in order to go into my game library, so I kinda can't verify the game files.
Here's a screenshot of what its doing NOW: https://prnt.sc/s49p9d
It wasn't doing that earlier, now it's something new.. It's happened after the most recent update on my computer, and the disabling of things. Either the disabling of things, and I HAVE left something disabled and I'm not aware, or the recent update, or the de-fragmentation screwed up the files. The last time i done a disk de-fragmentation on this computer, it messed up some of my game files as well, and the last time, all it took was to uninstall and reinstall the game to fix it, but that didn't fix anything this time.

Edit :: Cancel that on the display issue, it's finally doing it now. ^^"

Edit 2 :: Verified the files of the game I installed to test it with, and this immediately popped up https://prnt.sc/s49sm6
So, verifying the game files done nothing.

[The Giving One]

Originally posted by iXOXBlitz:

Well, I just went into my steam to try and verify the game files and such, but it isn't showing me any type of a display in order to go into my game library, so I kinda can't verify the game files.
Here's a screenshot of what its doing NOW: https://prnt.sc/s49p9d.

It's possible that this is due to the web browser cache being in need of deletion. But it could also be because of all the other problems you have mentioned.

Do this first, as far as the viewed issue in the screenshot :

http://i.imgur.com/T48EoWF.gifv

Delete the Web Browser Cache. If you can't even verify the game files, that is big issue so far that has to be addressed at some point.

You have mentioned defragmentation, so I hope you are only doing that on an HDD and not an SSD, so does your PC only have an HDD as a hard drive or does it also have a solid state drive ?

Never defrag a solid state drive.

Originally posted by iXOXBlitz:

And yes, I'm at least 90% positive that the support I got was from the proper people, as I've had to do it many times in the past when my windows got corrupted a few years back- again, doesn't mean anything, but my computer is running back in tip top shape now, after the disk de-fragmentation, uninstalling of some things, etc. The only issue I'm having now, is although I uninstalled and reinstalled Steam, it still crashes my games after a bit. For instance, Jurassic World Evolution will start up good, but once I get into loading into a game, it shuts the game completely down with no warning.
Another instance, VRChat, it WAS starting up and letting me move around and stuff, but something changed, and now every time I open the menu up in-game, it freezes, and crashes. Now, it crashes with a "VRChat.exe has stopped responding," yet in the background it's still loading, but i have no choice but to shut the game down according to Steam.

You literally just explained a "stop responding" error with a program on your PC, but you also said your PC is performing in "tip top shape now" ?

Clearly, it is not. And then you also even disclosed, thankfully, that you have had several issues in the past with "corrupted Windows" ?

Corrupted from what, exactly ? An infection ?

Have you done an OS scan lately ? Scanned for any infections also lately, with something better than Avast, such as Malwarebytes ?

Run sfc /scannow from an elevated command prompt and see what the scan reports about the condition of your OS.

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

EDIT...........................

Originally posted by iXOXBlitz:

Edit 2 :: Verified the files of the game I installed to test it with, and this immediately popped up https://prnt.sc/s49sm6
So, verifying the game files done nothing.

Of course it has not done anything yet, because you have not resolved the root of the problem causing the "stop responding" error.

[シp r i n c e s s™]

Originally posted by The Giving One:

Originally posted by iXOXBlitz:

Well, I just went into my steam to try and verify the game files and such, but it isn't showing me any type of a display in order to go into my game library, so I kinda can't verify the game files.
Here's a screenshot of what its doing NOW: https://prnt.sc/s49p9d.

It's possible that this is due to the web browser cache being in need of deletion. But it could also be because of all the other problems you have mentioned.

Do this first, as far as the viewed issue in the screenshot :

http://i.imgur.com/T48EoWF.gifv

Delete the Web Browser Cache. If you can't even verify the game files, that is big issue so far that has to be addressed at some point.

You have mentioned defragmentation, so I hope you are only doing that on an HDD and not an SSD, so does your PC only have an HDD as a hard drive or does it also have a solid state drive ?

Never defrag a solid state drive.

Originally posted by iXOXBlitz:

And yes, I'm at least 90% positive that the support I got was from the proper people, as I've had to do it many times in the past when my windows got corrupted a few years back- again, doesn't mean anything, but my computer is running back in tip top shape now, after the disk de-fragmentation, uninstalling of some things, etc. The only issue I'm having now, is although I uninstalled and reinstalled Steam, it still crashes my games after a bit. For instance, Jurassic World Evolution will start up good, but once I get into loading into a game, it shuts the game completely down with no warning.
Another instance, VRChat, it WAS starting up and letting me move around and stuff, but something changed, and now every time I open the menu up in-game, it freezes, and crashes. Now, it crashes with a "VRChat.exe has stopped responding," yet in the background it's still loading, but i have no choice but to shut the game down according to Steam.

You literally just explained a "stop responding" error with a program on your PC, but you also said your PC is performing in "tip top shape now" ?

Clearly, it is not. And then you also even disclosed, thankfully, that you have had several issues in the past with "corrupted Windows" ?

Corrupted from what, exactly ? An infection ?

Have you done an OS scan lately ? Scanned for any infections also lately, with something better than Avast, such as Malwarebytes ?

Run scf /scannow from an elevated command prompt and see what the scan reports about the condition of your OS.

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

EDIT...........................

Originally posted by iXOXBlitz:

Edit 2 :: Verified the files of the game I installed to test it with, and this immediately popped up https://prnt.sc/s49sm6
So, verifying the game files done nothing.

Of course it has not done anything yet, because you have not resolved the root of the problem causing the "stop responding" error.

Ahah, yea, what I mean by 'tip top shape' is, my computer was lagging and wouldn't hardly do anything as my CPU would jump around anywhere from 20-70%, due to Avast Security running it so high- since the deletion of Avast, my computer is running MUCH smoother- no lags, no anything- I probably should have clarified what i meant by tip-top shape, sorry!

I've deleted all web-browser cache(granted, I never used it so it shouldn't have been much of anything), currently working on the second link you sent :)
Just gonna throw this out there, I really appreciate you taking your time to help me! ^^"

And I'm pretty sure it's a HDD!

[The Giving One]

You are welcome but I would prefer to see if you can fix things up without having to take drastic measures there. It seems like a bit of a mess so far, from what all has been done. Not blaming you or anything, but just saying.

Yes, I would be very interested to see what the scan reports as to the condition of your OS right now. Let it run and then post what it reports in exact terms.

Here is what we apparently know so far :

1. Microsoft did "some things" on your PC. We can't be sure what exactly was done or done that might be causing you problems right now.

2. You admit to having corrupted Windows in the past, so who knows what is going on with the OS as of now, and what health the OS is in. (sfc scan suggested above)

3. You have had "stopped responding" errors, which indicate that there might be a software conflict causing such errors with the program(s) giving such an error. Often, these can be related to security conflicts such as with antivirus or firewall, or the OS is still corrupted.

The examples here are not all inclusive :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Also, uninstalling antivirus programs like Avast might not always fully clean them from your PC as they can sometimes leave behind background processes still.

Run msconfig and see what is actually running on your computer. Look under startup tabs and services tabs :

https://support.microsoft.com/en-us/help/4026130/windows-how-to-open-msconfig-in-windows-10
(that link is for Windows 10 but I don't know your OS at this point)

In other words, you seem to have other more serious issues there than Steam and games, and solving those issues might also help to solve the issues with Steam and games.

So far, we don't even have your computer specs. You can go to Help in the top of Steam, then system information. Right click in the new window, select all, then copy and paste all that here.

EDIT..............................

Also, I would suggest that you do not use an Early Access game to troubleshoot issues like this with. Us a game that is fully released as finished, if you can.

https://store.steampowered.com/app/438100/VRChat/

[シp r i n c e s s™]

Originally posted by The Giving One:

You are welcome but I would prefer to see if you can fix things up without having to take drastic measures there. It seems like a bit of a mess so far, from what all has been done. Not blaming you or anything, but just saying.

Yes, I would be very interested to see what the scan reports as to the condition of your OS right now. Let it run and then post what it reports in exact terms.

Here is what we apparently know so far :

1. Microsoft did "some things" on your PC. We can't be sure what exactly was done or done that might be causing you problems right now.

2. You admit to having corrupted Windows in the past, so who knows what is going on with the OS as of now, and what health the OS is in. (sfc scan suggested above)

3. You have had "stopped responding" errors, which indicate that there might be a software conflict causing such errors with the program(s) giving such an error. Often, these can be related to security conflicts such as with antivirus or firewall, or the OS is still corrupted.

The examples here are not all inclusive :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Also, uninstalling antivirus programs like Avast might not always fully clean them from your PC as they can sometimes leave behind background processes still.

Run msconfig and see what is actually running on your computer. Look under startup tabs and services tabs :

https://support.microsoft.com/en-us/help/4026130/windows-how-to-open-msconfig-in-windows-10
(that link is for Windows 10 but I don't know your OS at this point)


In other words, you seem to have other more serious issues there than Steam and games, and solving those issues might also help to solve the issues with Steam and games.

So far, we don't even have your computer specs. You can go to Help in the top of Steam, then system information. Right click in the new window, select all, then copy and paste all that here.

Here are my specs ^^ Computer Information:
Manufacturer: Dell Inc.
Model: Inspiron 15 7000 Gaming
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2496 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 630
DirectX Driver Name: nvldumd.dll
Driver Version: 26.20.100.6859
DirectX Driver Version: 26.21.14.4587
Driver Date: 4 30 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050
VendorID: 0x10de
DeviceID: 0x1c8d
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers / Headphones (Realtek

Memory:
RAM: 8058 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 939007 Mb
Largest Free Hard Disk Block: 871534 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
MAC Address hash: 249df87ddb304e6762c3a4953d48dc6da78f1ef3
Disk serial number hash: eca81ce9

I'll update you on everything after I've done the second link as instructed :)

[The Giving One]

Your CPU is a bit below spec for VRchat :

https://cpu.userbenchmark.com/Compare/Intel-Core-i5-7300HQ-vs-Intel-Core-i5-4590/m223877vs2604

That is a comparison between your CPU and the minimum from the Store page for that game.

Also, your GPU is not even close to the minimum that the VRChat game requires :

https://gpu.userbenchmark.com/Compare/Nvidia-GTX-970-vs-Nvidia-GTX-1050/2577vs3650

Here are the minimum specs from the store page.

MINIMUM:
Requires a 64-bit processor and operating system
OS: Windows 8.1, Windows 10
Processor: Intel® i5-4590 / AMD FX 8350 equivalent or greater
Memory: 4 GB RAM
Graphics: NVIDIA GeForce® GTX 970 / AMD Radeon™ R9 290 equivalent or greater
DirectX: Version 11

So there is your issue with that game and your computer. Your computer can't even run the game that you are trying to use to troubleshoot this problem with. You need to use a game that your computer will actually run and that supports the game in specs.

[シp r i n c e s s™]

Originally posted by The Giving One:

Your CPU is a bit below spec for VRchat :

https://cpu.userbenchmark.com/Compare/Intel-Core-i5-7300HQ-vs-Intel-Core-i5-4590/m223877vs2604

That is a comparison between your CPU and the minimum from the Store page for that game.

Also, your GPU is not even close to the minimum that the VRChat game requires :

https://gpu.userbenchmark.com/Compare/Nvidia-GTX-970-vs-Nvidia-GTX-1050/2577vs3650

Here are the minimum specs from the store page.

MINIMUM:
Requires a 64-bit processor and operating system
OS: Windows 8.1, Windows 10
Processor: Intel® i5-4590 / AMD FX 8350 equivalent or greater
Memory: 4 GB RAM
Graphics: NVIDIA GeForce® GTX 970 / AMD Radeon™ R9 290 equivalent or greater
DirectX: Version 11

So there is your issue with that game and your computer. Your computer can't even run the game that you are trying to use to troubleshoot this problem with. You need to use a game that your computer will actually run and that supports the game in specs.

It doesn't meet the requirements, but I've been able to play the games I have before, without any issues- such as ARK: Survival Evolved, The Isle, VRChat, Jurassic World Evolution, and Soul Caliber 6..

[The Giving One]

If you can play them or not, you should not be using a game that your computer does not meet the specs for to troubleshoot issues such as what you are having.

That should go without having to be explained, honestly. You need to use a game that your computer will actually meet the specs for, if you are going to be troubleshooting "stopped responding" errors and other issues.

[シp r i n c e s s™]

Originally posted by The Giving One:

If you can play them or not, you should not be using a game that your computer does not meet the specs for to troubleshoot issues such as what you are having.

That should go without having to be explained, honestly. You need to use a game that your computer will actually meet the specs for, if you are going to be troubleshooting "stopped responding" errors and other issues.

Then basically that's very few games, if any, ahah... The specs for this so called 'gaming' computer are an absolutely pathetic excuse of a gaming computer. For the price of it, it's honestly the worst gift I've ever gotten, lol...

You'd think simple little VRChat would have the minimum specs of what my computer has..

[The Giving One]

Originally posted by iXOXBlitz:

Then basically that's very few games, if any, ahah... The specs for this so called 'gaming' computer are an absolutely pathetic excuse of a gaming computer. For the price of it, it's honestly the worst gift I've ever gotten, lol...

It's not "that" bad, honestly. There are many Steam games that it will play.

Did you do the OS scan ? What did the scan report ?

[シp r i n c e s s™]

Originally posted by The Giving One:

Originally posted by iXOXBlitz:

Then basically that's very few games, if any, ahah... The specs for this so called 'gaming' computer are an absolutely pathetic excuse of a gaming computer. For the price of it, it's honestly the worst gift I've ever gotten, lol...

It's not "that" bad, honestly. There are many Steam games that it will play.

Did you do the OS scan ? What did the scan report ?

It's still in the process of doing the scans and such :/
And for the games I wanna play, yea, it's pretty bad lol


edit::
oop, nevermind it's done! Here's the report https://prnt.sc/s4aics

[The Giving One]

I highly suggest you familiarize yourself with the view of your msconfig window, using the link I gave as a reference.

There, you can see actually what is running on your PC. Don't pay any attention to the fact you uninstalled a program, in this case. Actually go there and look at the process names and see what is running.

Some programs run automatically by default when you boot up your computer, and for some of them, you don't need this, as they can just needlessly take up vital system resources while running in the background.

OR, even worse in some cases, cause a direct conflict with Steam and/or games :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

So, looking at the screenshot, you did in fact have corrupted files, and apparently, Windows has repaired them.

NOW you have to ask yourself, why they were corrupted. Now I have to further suggest you get Malwarebytes, and do a scan for malware. Don't use anything for now but Malwarebytes.

https://www.malwarebytes.com/mwb-download/

It's best to do the scan in safe mode for Windows, and enable ALL scan options available. Scan as intensively as you can.