Can't complete Tax identity submission

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rrspb Jul 17, 2017 @ 9:49am

Can't complete Tax identity submission

Hello, I have a problem finishing the tax identity form. At the "review" "Submit W-9" stays grey.
How do I deal with this problem?

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Showing 1-14 of 14 comments

cSg|mc-Hotsauce Jul 17, 2017 @ 9:51am

did you fill out ALL the info on the page?

rrspb Jul 17, 2017 @ 9:52am

yes I did. Many times over.

Originally posted by cSg|mc-Hotsauce:
did you fill out ALL the info on the page?

:qr:

rrspb Jul 17, 2017 @ 9:03pm

Does anyone have any contact info for valve?

Silicon Vampire Jul 17, 2017 @ 10:15pm

You must have missed something in the form

I have done this myself

The Giving One Jul 17, 2017 @ 10:21pm

I did some digging, and in addition to what others are saying about filling it out completely, I found a reference in an older thread that said the user's email that was being submitted did not match up to the one on the account.

Therefore, for them, the button was greyed out. Does this sound possible ?

EDIT..I have not filled this out myself, so was only going off of what I found by searching. Excuse me if this is not correct, about the email.

Last edited by The Giving One; Jul 17, 2017 @ 10:24pm

rrspb Jul 18, 2017 @ 7:10am

Originally the account was set up with another email address. Later on I had to change it. Could that be a problem?

cSg|mc-Hotsauce Jul 18, 2017 @ 7:11am

Originally posted by rrspb:
Originally the account was set up with another email address. Later on I had to change it. Could that be a problem?

try it.

rrspb Jul 18, 2017 @ 10:58am

Trust me, I've tried.

Originally posted by cSg|mc-Hotsauce:
Originally posted by rrspb:
Originally the account was set up with another email address. Later on I had to change it. Could that be a problem?

try it.

:qr:

Drab Jul 18, 2017 @ 1:06pm

If you are using the steam client, try using a browser instead.

If you are using a browser, try using the steam client or a different browser.

rrspb Jul 19, 2017 @ 3:38pm

LOL. All I had to do is write my email starting with capital letter.

#10

꧁༒LocalFS༒꧂ Dec 6, 2018 @ 2:43pm

Originally posted by rrspb:
LOL. All I had to do is write my email starting with capital letter.

this was the answer to my problem but w.o a capital aswell

#11

Siren head Jan 7, 2020 @ 3:01pm

Originally posted by caughtinthemix:
Originally posted by rrspb:
LOL. All I had to do is write my email starting with capital letter.

this was the answer to my problem but w.o a capital aswell

Can you specify what you mean? I dont get your comment and i have the exact same problem

#12

Cheezus Crisp Jan 7, 2020 @ 3:05pm

Originally posted by Rustin' Wrench:
Originally posted by caughtinthemix:

this was the answer to my problem but w.o a capital aswell
Can you specify what you mean? I dont get your comment and i have the exact same problem

email address was case sensitive. for example: gaben@valvesoftware.com vs Gaben@valvesoftware.com

#13