Download speed slow for no reason.

[[ISFYLG]HenchmanAce]

So I have 25MB/s download and 10MB/s upload internet and I tested it many times and it always came back even better than what my provider promised me (30MB/s download and 12MB/s upload). However, whenever I try updating something on steam, the download speed is SOOOO slow! It used to be up to 4mb/s (which is still pretty slow considering my internet speed) but now it's as low as 500kb/s! I've changed download regions many times, I've restarted my steam, computer, router, everything! Yet it never fixes it! I've got no download restrictions on, I set download speed to unlimited in my steam settings, what is this?!

[Isaac]

I am in the same boat. I even tried reinstalling steam, and went through a series of fixes listed under "Update & Installation Issues" in the steam support section. I think it must be on steams side.

The update and installation issues page i was looking through in case it helps you:

https://support.steampowered.com/kb_article.php?ref=2274-IFLV-5334

[[ISFYLG]HenchmanAce]

stomptrooper a écrit :

I am in the same boat. I even tried reinstalling steam, and went through a series of fixes listed under "Update & Installation Issues" in the steam support section. I think it must be on steams side.

I'll actually send in a ticket to steam support about this.

[The Giving One]

ISFYLG/<<EzPz>>HenchmanAce a écrit :

I'll actually send in a ticket to steam support about this.

Why ? Support really only needs to be bothered with billing and account issues. The forums are here and support pages available, too.

Using the forum search is a great way to solve many issues, without even having to post.

ISFYLG/<<EzPz>>HenchmanAce a écrit :

I've changed download regions many times, I've restarted my steam, computer, router, everything! Yet it never fixes it! I've got no download restrictions on, I set download speed to unlimited in my steam settings, what is this?!

There is one issue right there....you are trying to troubleshoot download issues using a router (wireless connection). Never do that.

Run ethernet from the modem to the computer temporarily to bypass the router.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

[Isaac]

Except we cannot fix their server problems :/. I have tried sending a ticket but there is no place to do so in their help section unless it relates to crashes and what not. Literally been scouring their help section for days and no one seems to have an answer or solution that works.

Edit: I don't know about the OP but I am connected directly into my modem.

[The Giving One]

stomptrooper a écrit :

Except we cannot fix their server problems :/. I have tried sending a ticket but there is no place to do so in their help section unless it relates to crashes and what not. Literally been scouring their help section for days and no one seems to have an answer or solution that works.

What are you trying to download ? Have you tested the problem with several Steam games and not just one or two ?

If it was their servers, then the forums would be exploding with thousands of others posting about not being able to download.

Network seems fine.

https://steamstat.us/

Nice and flat...stable for a long time there in the graph.

[Isaac]

The Giving One a écrit :

stomptrooper a écrit :

Except we cannot fix their server problems :/. I have tried sending a ticket but there is no place to do so in their help section unless it relates to crashes and what not. Literally been scouring their help section for days and no one seems to have an answer or solution that works.

What are you trying to download ? Have you tested the problem with several Steam games and not just one or two ?

If it was their servers, then the forums would be exploding with thousands of others posting about not being able to download.

Network seems fine.

https://steamstat.us/

Nice and flat...stable for a long time there in the graph.

I tried it with ARK, assassins creed revelations, alan wake, robocraft, project highrise and a few others

And yeah, it is steam specific. Non steam stuff runs fine or downloads fine.

[The Giving One]

stomptrooper a écrit :

I tried it with ARK, assassins creed revelations, alan wake, robocraft, project highrise and a few others

Don't use a wireless connection. Only ethernet directly to the modem.

Boot into safe mode with networking. Change regions for downloads while you stay in safe mode with networking, and further try to download.

What is the computer model or model number ? If custom, post the exact motherboard instead.

What is the operating system ? (Windows AND if it is 32 or 64 bit)

[[ISFYLG]HenchmanAce]

The Giving One a écrit :

stomptrooper a écrit :

I tried it with ARK, assassins creed revelations, alan wake, robocraft, project highrise and a few others

Don't use a wireless connection. Only ethernet directly to the modem.

Boot into safe mode with networking. Change regions for downloads while you stay in safe mode with networking, and further try to download.

What is the computer model or model number ? If custom, post the exact motherboard instead.

What is the operating system ? (Windows AND if it is 32 or 64 bit)

I only use ethernet, never wireless due to health risks. OS is Windows 10 64 bit, and it's a Dell XPS8300 from 2011.

[The Giving One]

ISFYLG/<<EzPz>>HenchmanAce a écrit :

I only use ethernet, never wireless due to health risks. OS is Windows 10 64 bit, and it's a Dell XPS8300 from 2011.

Let me guess...an upgrade to Windows 10, right ?

There is your issue right there. The computer does not even officially support Windows 10. No drivers on Dell, if my link below is correct.

http://www.dell.com/support/home/us/en/19/drivers/supportedos/xps-8300

[Isaac]

The Giving One a écrit :

stomptrooper a écrit :

I tried it with ARK, assassins creed revelations, alan wake, robocraft, project highrise and a few others

Don't use a wireless connection. Only ethernet directly to the modem.

Boot into safe mode with networking. Change regions for downloads while you stay in safe mode with networking, and further try to download.

What is the computer model or model number ? If custom, post the exact motherboard instead.

What is the operating system ? (Windows AND if it is 32 or 64 bit)

Yeah I am plugged directly into the modem (my computer sits right next to it) and had no issues until what, last week i think.

I will try what you said and see what it does.

My computer is a custom computer:

ASRock Z97 Anniversary
Intel i5 4690
8GB DDR3 Ram (G.Skill Ripjaw)

Windows 10 64 bit

[The Giving One]

stomptrooper a écrit :

My computer is a custom computer:

ASRock Z97 Anniversary
Intel i5 4690
8GB DDR3 Ram (G.Skill Ripjaw)

Windows 10 64 bit

Is it the Extreme 4 ? If not, find it on ASRock and link it here, please.

ASRock always says to have the latest BIOS if running Windows 10. May not help, but they still say this.

http://www.asrock.com/mb/Intel/Z97%20Extreme4/?cat=Download&os=Win1064

Please read the information below before downloading or updating your BIOS
We don’t recommend users to update the BIOS if their system is already running normally. ASRock® assumes no responsibility for any damages caused by improper operations of downloading or updating the BIOS. Before you download or update the BIOS, please read " (How to Update)" below carefully. After updating BIOS, all the settings will be reset to the default.
Please update to the latest BIOS with Instant Flash or Internet Flash in the UEFI setup if you are using Windows 10.

http://www.asrock.com/mb/Intel/Z97%20Extreme4/?cat=Download&os=BIOS

[Isaac]

http://www.asrock.com/mb/intel/z97%20anniversary/

my mobo

[The Giving One]

stomptrooper a écrit :

http://www.asrock.com/mb/intel/z97%20anniversary/

my mobo

Thanks. So my link was wrong then. Appreciated. This is your downloads page it seems.

http://www.asrock.com/mb/Intel/Z97%20Anniversary/?cat=Download&os=Win1064

I would still check the BIOS. A BIOS upgrade will probably not affect or help this kind of issue, but there can be other issues down the road. So may as well mention it now. Latest BIOS is always recommended by ASRock if running Windows 10.

[Isaac]

Yeah, its worth checking anyways. At this point I got nothing to loose heh.

[The Giving One]

stomptrooper a écrit :

Yeah, its worth checking anyways. At this point I got nothing to loose heh.

Make sure everything is fully up to date, Windows of course, too.

Then try the safe mode with networking suggestion. Keep using a hard line connection to the modem only.

This right here eliminates many of the most common problems we see.

Then, if you need more help, we continue from there. Step by step, using process of elimination.

Start simple and move to the more complex in a methodical manner. Thanks.