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(left top corner) Help -> (drop-down menu) Support.
If you can't find your issue or if you can't write a ticket from there (get into infinite cicles), use
(left top corner) Help -> (drop-down menu) Steam Support-> My Account -> Steam Guard -> Contact Steam Support.
Explain why you need to write a ticket from an off-topic page.
Even though you are saying you get other emails from Steam, some providers like AOL, Hotmail, and others are known to not get emails well or at all from Steam.
Thanks, will give that a go, have gone around in circles already just to find my way here.
Vodafone.
Hello ♥♥♥♥♥♥♥
Steam Support has received your help request.
We're reviewing your help request and will get back to you as soon as possible.
<link>
This is an automated email, replies to it will not be read. If you would like to update your request, please use the link above to do so.
You'll receive an email when we reply to your request.
http://steamcommunity.com/discussions/forum/search/?gidforum=882959061466924237&include_deleted=1&q=Vodafone
If that is what is happening, of course. Did you look at the link and search results I posted to see if any of that was related or helpful ?
If your email provider or settings is/are the problem, Steam support cannot do anything about that.
Well, well...it is very ironic...
This user reports having issues for months with connectivity, and just now seems to state he or she fixed the problem.
And guess what ? It was Vodafone that was the culprit, according to him or her. That is why I kept suggesting you check the linked search results and consider your email provider as a possibility. The ISP actually, but still......
I cannot say it is the cause, but it sure is interestingly related to connectivity, or the lack of connectivity actually........
See this....
http://steamcommunity.com/discussions/forum/1/154644928857892981/?tscn=1485240636#c143388408895379895
I think you're barking up the wrong tree in my case. For clarification, I RECEIVED AN EMAIL from steam support about the ticket I submitted, logged into steam via web browser using a link supplied in the email with reference to my problem. I was told by someone named Anna that they would be happy to resolve my problem if I provided proof of account ownership, to which I replied to the ticket ON STEAM with the proof they asked of me, only to hear nothing back still to this day. I get all other steam emails fine. I have no connectivity issues like the Russian guy.
This is from what you originally posted. Which "can" possibly suggest an email/ISP/connectivity issue. So you see, I thought it was interesting that it was also that you both have Vodafone. What seems to be going on now for you is that you simply need to wait on support to reply, so if I misunderstood your current issue, please excuse me.
And from your reply above about support "doing something", one could assume that you meant do something about your issue of not getting some of their messages, as you originally said. (no getting the verification emails)
EDIT.....
The usual suggestion in these forums, is to use Gmail and that works each and every time.