Steam refund affecting paypal

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Midnight Mar 9, 2020 @ 12:50pm

Steam refund affecting paypal

Something interesting happened to me this morning, I went to check my paypal and its in the negative, apparently steam filed a dispute towards paypal over the game that was already refunded and now I have to pork out money.

Where would I go about this? Does steam have a special email for this issue?

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Showing 1-15 of 19 comments

cSg|mc-Hotsauce Mar 9, 2020 @ 12:53pm

Contact support at the bottom...

https://help.steampowered.com/en/accountdata

Spawn of Totoro Mar 9, 2020 @ 1:15pm

Never heard of Valve filing a dispute with PayPal before. If there is an issue, they simply lock the user's account.

How did you get the refund? Through Steam or a chargeback?

Kargor Mar 9, 2020 @ 1:19pm

I hope you didn't just chargeback the game -- because that's NOT how refunds work.

cSg|mc-Hotsauce Mar 9, 2020 @ 1:20pm

Wouldn't that show an account alert?

Spawn of Totoro Mar 9, 2020 @ 1:21pm

Originally posted by cSg|mc-Hotsauce:
Wouldn't that show an account alert?

:qr:

If the account was locked, yes. If Valve decided to start contesting said charges, then I have no idea.

cSg|mc-Hotsauce Mar 9, 2020 @ 1:22pm

Originally posted by Spawn of Totoro:
Originally posted by cSg|mc-Hotsauce:
Wouldn't that show an account alert?

If the account was locked, yes. If Valve decided to start contesting said charges, then I have no idea.

I'd like to know that for future reference. That would be interesting to know.

Spawn of Totoro Mar 9, 2020 @ 1:45pm

Originally posted by cSg|mc-Hotsauce:
Originally posted by Spawn of Totoro:

If the account was locked, yes. If Valve decided to start contesting said charges, then I have no idea.

I'd like to know that for future reference. That would be interesting to know.

:rbiggrin:

Same here.

Midnight Mar 9, 2020 @ 2:16pm

Originally posted by cSg|mc-Hotsauce:
Wouldn't that show an account alert?

:qr:

I mean i dont even know if this is true, everytime I call up its a different story, The first time was steam and the second was my bank saying the refund was unauthorized. I don't know what to believe rn so I'm just going to email steam and contact my bank.

Last edited by Midnight; Mar 9, 2020 @ 2:16pm

Zekiran Mar 9, 2020 @ 2:23pm

Does anyone else have access to your Paypal account? Even accidentally? Ever done any off-steam site trades for instance, which may have allowed your login credentials to be used without your knowledge?

Who did you speak to that said your bank and/or steam was responsible? Surely not Paypal?

Midnight Mar 9, 2020 @ 2:27pm

Originally posted by Zekiran:
Does anyone else have access to your Paypal account? Even accidentally? Ever done any off-steam site trades for instance, which may have allowed your login credentials to be used without your knowledge?

Who did you speak to that said your bank and/or steam was responsible? Surely not Paypal?

It surely was paypal bud, where do you think I got the information from. I would not even be here if that was not the case.

No one logged into my account

I am not here to argue or try to get help to solve this from the community, I just wanted to know where to contact steam regarding this.

Thanks

#10

Midnight Mar 9, 2020 @ 2:30pm

Originally posted by Zekiran:
Does anyone else have access to your Paypal account? Even accidentally? Ever done any off-steam site trades for instance, which may have allowed your login credentials to be used without your knowledge?

Who did you speak to that said your bank and/or steam was responsible? Surely not Paypal?

Like I said earlier ill just contact my bank and paypal to see whats up. I am really confused.

#11

Zekiran Mar 9, 2020 @ 4:43pm

It does seem like some wires were crossed - did you speak to the SAME person at Paypal? Did the first escalate you, or what? Because... it's kind of radically different answers to get from them, that's why I wondered.

Your bank is the best bet - if it's connected to your paypal and they mentioned it at all, it's best to know ahead of time, and contact support here as well while you wait for answers. Hope nothing is gone wrong, but if it's something you did not do *someone else did*.

#12

Midnight Mar 9, 2020 @ 4:46pm

Originally posted by Zekiran:
It does seem like some wires were crossed - did you speak to the SAME person at Paypal? Did the first escalate you, or what? Because... it's kind of radically different answers to get from them, that's why I wondered.

Your bank is the best bet - if it's connected to your paypal and they mentioned it at all, it's best to know ahead of time, and contact support here as well while you wait for answers. Hope nothing is gone wrong, but if it's something you did not do *someone else did*.

Yeah, ill contact my bank and see whats up.

#13