Downloads slow to 10kb/s Verizon - DC / NE US Issue

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It appears Verizon FIOS is the culprit - per other users seems there are difficultues in DC / NE US Area
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As of last night, all of my steam downloads suddenly dropped to approx 10kb/s. This is not specific to any game but any steam game/app. I'm able to download the steam platform just fine and other applications work fine as well. I have a gigabit internet connection - speed test is returning 750/511 MBPS, was able to download a test 1gb file in approx 30 seconds. Games that are updated run fine it's just that my system is unable to download anything from Steam!

https://imgur.com/kMe8Drm

Attempted all of the following without any resolution

Restarting Steam
Restarting PC
Restarting Router
Changing download location
Clearing download cache
Reinstalling Windows
Flushing / Clearing DNS
Turning off Firewall
Files attached: speedtest.jpg

Any help or tips is appreciated

[jesse.viviano]

I just downloaded a patch at 10.0 MB/s a few minutes ago on Verizon Fios from the Washington DC download center. One difference from most people on Fios is that I was so sick of the G1100 Fios Quantum Router's slow performance that I ordered and installed Verizon's newest router, a G3100 Fios Home Router, that was released last month. Could this be a problem with the G1100?

I have to use a Verizon router since I also have Fios TV, and its cable boxes require a Verizon router.

Disclaimer: I am an employee of Verizon Enterprise Solutions. The views expressed here are my own views and not of Verizon nor any of its subsidiaries.

[The Giving One]

@ jesse.viviano

Is that a router/modem combo unit ? Because I have seen those possible be an issue in the past with problems such as others are talking about here.

If not, the troubleshooting support page says to bypass routers, to troubleshoot.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

[jesse.viviano]

The Giving One の投稿を引用：

@ jesse.viviano

Is that a router/modem combo unit ? Because I have seen those possible be an issue in the past with problems such as others are talking about here.

If not, the troubleshooting support page says to bypass routers, to troubleshoot.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

The router is not a router/modem combo unit as connected to my computer since it uses gigabit Ethernet for that, and is connected to the ONT (the device that converts fiber to Gigabit Ethernet and cable TV) with gigabit Ethernet. It does have a MoCA modem needed for my cable box.

As I stated, I am having no trouble with Steam and my new G3100 Fios Home Router. I am throwing out the possibility that Verizon's G1100 Quantum Router could be the culprit because it caused Steam downloads to be really slow in the past.

Disclaimer: I am an employee of Verizon Enterprise Solutions. The views expressed here are my own views and not of Verizon nor any of its subsidiaries.

EDIT: Fix incorrect facts about why the router is not a modem, at least for my computer.

[The Giving One]

@ jesse.viviano

I see. Thanks for the input here and your reply.

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jesse.viviano の投稿を引用：

The Giving One の投稿を引用：

@ jesse.viviano

Is that a router/modem combo unit ? Because I have seen those possible be an issue in the past with problems such as others are talking about here.

If not, the troubleshooting support page says to bypass routers, to troubleshoot.

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

The router is not a router/modem combo unit as connected to my computer since it uses gigabit Ethernet for that. It does have a MoCA modem needed for my cable box.

As I stated, I am having no trouble with Steam and my new G3100 Fios Home Router. I am throwing out the possibility that Verizon's G1100 Quantum Router could be the culprit because it caused Steam downloads to be really slow in the past.

Disclaimer: I am an employee of Verizon Enterprise Solutions. The views expressed here are my own views and not of Verizon nor any of its subsidiaries.

I am having problems and am using the G1100 Router... I believe other users in this thread are still experiencing the issues with non Verizon routers however

[Lambda3]

I am on a non Verizon router. It is not the consumer router or anything to do with the equipment in your house.

This has everything to do with the IP address that you connect to, which is not a determination by your equipment that you have but where you are on the network and how they decide to divide up the load and point you to different Steam content servers. You might just be resolved to a content server IP address that actually just works. Many of us are being pointed to a server that seems to keep on saying that the data we're requesting from it is not found, a 404 error. Weirdly even if I change content servers it seems I'm getting the same issue, until I use a VPN and bypass whatever Verizon is doing with pointing me to their Verizon steam content server. Again once the content server IP is a different IP everything downloads great. I don't even have to continue to use the VPN, I just need the VPN to block Verizon from pointing me to the content server that *they* have which isn't working correctly.

For me the issue is still unresolved and it is beyond the 9PM estimated time that they gave me in which it would be resolved.

Again just look at the wireshark packet capture logs. There is no guessing what is going on.

This is the log for steam trying to connect to static-151-205-27-15.clrk.east.verizon.net which is a Verizon IP address (clearly says east.verizon.net in the name):
https://i.imgur.com/SVQ9iVU.png

Note that there is a 404 not found error after the get request (asking the server to send specific data to download) from the 151.205.27.15 IP address.

This is the log for the IP Steam connects to after using a VPN to bypass whatever Verizon points me to:
https://i.imgur.com/AXYUmpw.png

Note that there is not a 404 not found error after the get request to 162.254.192.44

[ReconCharlie]

I was able to speak to a Verizon Fios Supervisor after arguing with two different "technicians" that this seemed to be a problem on their end. After explaining the issue, again, I pointed him to this very posting as well as the one over on the Verizon Fios forum page. After being put on hold, he came back and acknowledged that they were aware of the problem and have been working to fix it.

However, he couldn't tell me what exactly the problem is or what they are doing to try and fix it. I'm not sure if he was blowing proverbial smoke up my a** or if a fix is even in the works given how little information he was able to tell me. Very frustrating!

[erack]

ReconCharlie の投稿を引用：

I was able to speak to a Verizon Fios Supervisor after arguing with two different "technicians" that this seemed to be a problem on their end. After explaining the issue, again, I pointed him to this very posting as well as the one over on the Verizon Fios forum page. After being put on hold, he came back and acknowledged that they were aware of the problem and have been working to fix it.

However, he couldn't tell me what exactly the problem is or what they are doing to try and fix it. I'm not sure if he was blowing proverbial smoke up my a** or if a fix is even in the works given how little information he was able to tell me. Very frustrating!

Thank you! Most likely a bad config got pushed but affects a very narrow selection of people.

[Lambda3]

ReconCharlie の投稿を引用：

I was able to speak to a Verizon Fios Supervisor after arguing with two different "technicians" that this seemed to be a problem on their end. After explaining the issue, again, I pointed him to this very posting as well as the one over on the Verizon Fios forum page. After being put on hold, he came back and acknowledged that they were aware of the problem and have been working to fix it.

However, he couldn't tell me what exactly the problem is or what they are doing to try and fix it. I'm not sure if he was blowing proverbial smoke up my a** or if a fix is even in the works given how little information he was able to tell me. Very frustrating!

Good glad someone else called. Kind of insane that they do this gaslighting thing and tell you its your fault or there is no issue, until you insist and then they say oh yeah we are working on it.

I'm going to email the CEO and get corporate customer service involved, following the advice I've found via this thread https://www.reddit.com/r/verizon/comments/32pwb8/got_a_problem_email_the_ceo_verizons_executive/ because this is insanity.

Email contact info if anyone else wants to give it a go:
https://www.elliott.org/company-contacts/verizon-communications-inc/

We shouldn't have to act not only as the diagnosticians but also the communications department of Verizon FIOS when there is an issue with their service. How do I know they're going to be upfront and responsive in the future when I can't access gmail or something else?

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@Lambda3, great idea I will be emailing the svp tomorrow. As you've mentioned it's ridiculous they play dumb until you persist.

[Iceira]

well, atleast you have Verizon attention now, but every one of you need to make ticket, and you all might end up in same case, so they can track this error down.

and i bet they will do check on local telehouse near you and track it down to steam or from endcustomer if needed. they have all the cards on there hands.

[ReconCharlie]

I think everyone having this issue should call. This has been a problem for three days now and it's ridiculous! I'm not even sure they know wtf is going on still! Part of me thinks he was just trying to get me off the phone.

I did point to your posts specifically @Lambda3, since they had the most detail and were supported with links and images. Hopefully I am wrong and they will get this taken care of but I wont hold my breath!

UPDATE: Got a response from posting over at dslreports.com, nothing too enlightening but it looks like they are working on it:

"Thank you for bringing this to our attention. We are looking into this matter now, there isn't a current estimated time of resolution."

[Eber]

ReconCharlie の投稿を引用：

I think everyone having this issue should call. This has been a problem for three days now and it's ridiculous! I'm not even sure they know wtf is going on still! Part of me thinks he was just trying to get me off the phone.

I did point to your posts specifically @Lambda3, since they had the most detail and were supported with links and images. Hopefully I am wrong and they will get this taken care of but I wont hold my breath!

UPDATE: Got a response from posting over at dslreports.com, nothing too enlightening but it looks like they are working on it:

"Thank you for bringing this to our attention. We are looking into this matter now, there isn't a current estimated time of resolution."

That's great news. Let's hope it gets fixed.

[Lambda3]

I doubt it, but is anyone using their own DNS server? I currently use cloudflare, 1.1.1.1 1.0.0.1 and I've run into issues here anyway even when not using them and trying to use Verizon's DNS.

Regardless the tech rep on the FIOS Direct forum recommended I try this:
https://www.verizon.com/support/residential/internet/home-network/settings/opt-out-of-dns-assist

I'm actually technically already opted out and not using Verizon DNS servers at all (which makes this issue especially weird because they should have no involvement in where my DNS server tells me a server is because it isn't even one of their own!). But I'm going to try that and see if it helps at all.

[ReconCharlie]

Lambda3 の投稿を引用：

Regardless the tech rep on the FIOS Direct forum recommended I try this:
https://www.verizon.com/support/residential/internet/home-network/settings/opt-out-of-dns-assist

If this works I will laugh my ass off, but I am doubtful. As you said, you are already opted out as I am sure others are as well. If I weren't on duty I would call Verizon again and push them harder on WTF they are doing to fix this.

I also submitted a support ticket to Valve, but who knows if they will even deign to respond. Please keep us posted Lambda3, appreciate all your efforts sir!