Downloads slow to 10kb/s Verizon - DC / NE US Issue

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It appears Verizon FIOS is the culprit - per other users seems there are difficultues in DC / NE US Area
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As of last night, all of my steam downloads suddenly dropped to approx 10kb/s. This is not specific to any game but any steam game/app. I'm able to download the steam platform just fine and other applications work fine as well. I have a gigabit internet connection - speed test is returning 750/511 MBPS, was able to download a test 1gb file in approx 30 seconds. Games that are updated run fine it's just that my system is unable to download anything from Steam!

https://imgur.com/kMe8Drm

Attempted all of the following without any resolution

Restarting Steam
Restarting PC
Restarting Router
Changing download location
Clearing download cache
Reinstalling Windows
Flushing / Clearing DNS
Turning off Firewall
Files attached: speedtest.jpg

Any help or tips is appreciated

[Alpha_J]

I'm having the exact same problem with Steam right now.

[Iceira]

name ISP and the security apps ( firewall and antivirus app ) to help others with maybe same issue and maybe there is a clue here.

please notice the securitys issue steam already, have figure out.
https://support.steampowered.com/kb_article.php?ref=9498-WPDF-3220&l=

[The Giving One]

Originally posted by solar nights:

Changing download location

How many did you try, and did you also try some very far away from you ?

https://support.steampowered.com/kb_article.php?ref=9498-WPDF-3220

[Iceira]

how to test this get a friends laptop to your location and he already have tested and work in hes location, its same then a it.technician goes to test end-custommer lines, this will ruleout 2 things either he get same issue, or problem is at your pc.

ofc. also test network for bad packets is required

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Iceira,

Appreciate the response

ISP: Verizon Fios
Firewall: Did a fresh install - only running Windows Firewall
Security Apps: None at the moment

Packet Loss: Pinged my own IP and google.com and encountered 0% packet loss

Tested the issue on a separate computer experiencing the same 12.6kb/s

From the above appears this is not specific to my computer but something on the ISP or Steam side

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Originally posted by The Giving One:

Originally posted by solar nights:

Changing download location

How many did you try, and did you also try some very far away from you ?

https://support.steampowered.com/kb_article.php?ref=9498-WPDF-3220

Tried switching to various locations

Each time I switch I get an initial burst of 10 or seconds of normal download speed then it slowly decays back to 10kb/s

[The Giving One]

Originally posted by solar nights:

Each time I switch I get an initial burst of 10 or seconds of normal download speed then it slowly decays back to 10kb/s

Sounds exactly like the result of something local on your end, then.

If each region is doing that, that is pretty indicative the servers for the Steam Network are fine.

Boot the PC into safe mode with networking.

Bypass any wireless connections and use ethernet only.

Set the region back to the one you normally use and test it in safe mode with networking.

[Iceira]

Originally posted by solar nights:

Iceira,

Appreciate the response

ISP: Verizon Fios
Firewall: Did a fresh install - only running Windows Firewall
Security Apps: None at the moment

Packet Loss: Pinged my own IP and google.com and encountered 0% packet loss

Tested the issue on a separate computer experiencing the same 12.6kb/s

From the above appears this is not specific to my computer but something on the ISP or Steam side

im not point at who has issue, but i think 2 other from that ISP clould be a issue, and that mean 3 people with you, but contact isp and try locate other thread post was within 24hours ago, or they will maybe reply here or not. and im not saying ISP is responsible , it could be next jump, so do talk nicly with them. see tracert , again could be other down the line, or both of them have comuincation issue between them, and ofc you will never get why, other then found configuration issue , dont forget isp has to work together , or next case can be more diffcult to solve if they aient nice to eachother. i understand our point of view who can we blaim , but things dont work like that then traffic can go though many ISP. so now you know .if you did not know already.

[Dark Helmet]

There's a couple other threads on this forum we've been chatting in. Most all of those having the problem seem to be east coast Verizon Fios users - a lot in the DC area. So there is definitely some issue going on with the route from Verizon to Steam content servers.

[Iceira]

Originally posted by Dark Helmet:

There's a couple other threads on this forum we've been chatting in. Most all of those having the problem seem to be east coast Verizon Fios users - a lot in the DC area. So there is definitely some issue going on with the route from Verizon to Steam content servers.

yeah, but only own ISP can check up on it, atleast it look like a little break through in this odd case, but be sure it aient own problem with bad packets , some ISP can actual bill you for problem is at own end equipment and not releated at ISP if Technician has to check lines at our place. ( and there is always one customer that has other issue and look like same case.
and thats why i have been hard with check own lines and be sure to gather proof.
and yet no smoking gun found other then same region ISP.

[Eber]

I'm also having the same exact issue. It just magically started acting up about 2 days ago now. I'm also on FIOS in the DC area. Though it's frustrating that a resolution hasn't been found, at least it's comforting that it's not just me.

[Vand]

Same issue since last night, also Verizon Fios in the US Northeast region.

[The Giving One]

Originally posted by Eber:

Though it's frustrating that a resolution hasn't been found, at least it's comforting that it's not just me.

It's nice to see people working together to find possible common ground as to what the exact problem is or apparently might be. Not saying that anyone here was not, mind you, just nice to see this thread working like they should when there is an issue like this.

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Originally posted by The Giving One:

Originally posted by Eber:

Though it's frustrating that a resolution hasn't been found, at least it's comforting that it's not just me.

It's nice to see people working together to find possible common ground as to what the exact problem is or apparently might be. Not saying that anyone here was not, mind you, just nice to see this thread working like they should when there is an issue like this.

Agreed - for now, appears this is related to Verizon Fios in the DC / NE Region

[Alpha_J]

Originally posted by solar nights:

Issue is now Resolved for me - Seems Verizon FIOS has sorted everything out

Thanks to everyone - updating top post.

Hey, having the same issuer here, DC location.

My download sped up for about 4 minutes, go 4 gigs downloaded, then the slow behavior resumed. Let me know if there are any steps you took with FIOS I should repeat to get the fix to work for good.