HELP, I LOST ALL MY GAMES

[76561198264793862]

Hi, I didnt use my account for some weeks, so when I log in again in my profile picture was an "?", and when I went to the library there wasnt any games, I dont know what happend, please heelp, I tried everything but nothings work 😭 (sorry for my bad english :c)

[Zekiran]

Check that you're logging onto the correct account.


Guaranteed, you are on the wrong one right now.

[The Giving One]

As the helpful Zekiran said above, it sounds like the wrong account. We see this here more often than you might think :

Games are missing from my Library :

https://support.steampowered.com/kb_article.php?ref=5168-EUIA-6643

[76561198264793862]

I only have one account :c

[The Giving One]

Originally posted by ruthperezpimienta:

I only have one account :c

That is what just about everyone else says that posts this here. If you have no history of the games on this account, it's the wrong one.

Check your purchase history.

EDIT............

"I've used Steam before but now all of my games are missing - what happened?"

If you have already activated and played games on Steam in the past but the games are no longer appearing in your list of activated games, you are most likely logged into the wrong Steam account.

You can use the Help site to figure out if you have other accounts associated with your email address or phone number. Follow the steps to find your accounts and recover them if you no longer remember the password. <---- (USE THE LINK in this paragraph found in blue)

https://support.steampowered.com/kb_article.php?ref=5168-EUIA-6643#second

[76561198264793862]

Thaaaaanks, im gonna try but im pretty sure that i only hav one account, I think so x'''d

[The Giving One]

Use this link to view your purchase history :

https://store.steampowered.com/account/history/

Of course, it shows the history of the account you are currently using. If there is no history of the games you purchased on Steam when using that link from this account, then this account never had those games purchased on it.

If you by chance had the same email address on another account, you can use the link in the support article maybe to find that other account.

Sometimes, in these cases, the user actually finds out they had not one, not two, but actually three accounts. We have seen it before.

[76561198264793862]

Omgg, thaaanks, I Just found that i hav 2 account and I didnt know, like they have the same name, thanks sooooooooo muuuuuuuuch, and soooooorry for being so dumb, really thanks

[The Giving One]

No, no...it's ok. Thank you for the reply and keeping an open mind to the possibility and kind reply that you found the other account.

In the past, some users got pretty angry as those here trying to explain this about having another account, swearing the whole time they only had one.

It's a pretty common mistake, so don't feel bad. Thanks.

[Zekiran]

^^ yup! :)