XXXXXX-XXXX-XXXXXX-XXXX key from sealed retail box not working

[dacobi]

I just opened a sealed copy of Quake Collection and tried to add the key in Steam but get Invalid Key.

The key has the format XXXXXX-XXXX-XXXXXX-XXXX and I entered it correctly.

Can Steam keys expire?

Think the game is from 2007

[Cheezus Crisp]

Keys should look like
XXXXX-XXXXX-XXXXX
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

[dacobi]

Originally posted by Cheezus Crisp:

Keys should look like
XXXXX-XXXXX-XXXXX
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Yes, I've read that, but the key is printed in the format I showed.
And the manual clearly states that its a Steam key / Steam Subscriber Agreement.

That's why I was asking if there may be expired formats.

[J4MESOX4D]

It's probably not a Steam key. A few games from back then could just be installed via the disc upon entering the serial key which is what that likely is.

[dacobi]

Originally posted by J4MESOX4D:

It's probably not a Steam key. A few games from back then could just be installed via the disc upon entering the serial key which is what that likely is.

It's listed on the box and in the manual as a Steam key / Steam registration required.

[dacobi]

Just ran the setup.exe from the disc.

It is 100% a Steam product.

Installation opens Steam and ask for key, but the key is not in the formats that it lists.
And error is Invalid Key.

[Xite >X< 👁️👁 🇦🇺]

Steam support question.

[dacobi]

Originally posted by Xite >X< 👁️👁 🇦🇺:

Steam support question.

If I go to support they simply say they can offer support for retail CD keys.

[cinedine]

Try redeeming the key on Bethesda launcher.
This format is definitely not a Steam key. You might be able to link the game to Steam and redeem it this way.

[ReBoot]

What game is it?

[isomorphic_projection]

Originally posted by ReBoot:

What game is it?

•Quake
•Quake Mission Pack 1: Scourge of Armagon
•Quake Mission Pack 2: Dissolution of Eternity
•Quake II
•Quake II Mission Pack: The Reckoning
•Quake II Mission Pack: Ground Zero
•Quake III: Arena
•Quake III: Team Arena

Steam download 2007.

[Start_Running]

Originally posted by dacobi:

I just opened a sealed copy of Quake Collection and tried to add the key in Steam but get Invalid Key.

The key has the format XXXXXX-XXXX-XXXXXX-XXXX and I entered it correctly.

Can Steam keys expire?

Think the game is from 2007

They can expire in some cases. Your best bet is to contact the publisher, and get them to help.

[cSg|mc-Hotsauce]

Where did you purchase this collection?

[SeansShow]

Originally posted by Start_Running:

They can expire in some cases. Your best bet is to contact the publisher, and get them to help.

wouldnt even waste your time with them if its Bethesda that own ID now, their support are useless for current games never mind 15 year old retail boxed.

I own them all as well, have em all big box and rebought Q1 & Q2 complete on here, I managed to find Q3 Arena but its a day one big box copy with just an install code, so I never even played it on Steam, there's obviously different versions of it though.

I think the problem with buying retail games that old is proving you were the first person to touch it. quite often they'll just refer you back to point of purchase.

On the plus side had some fun there rifling, I dug out a pristine big box of Blade Runner which recently made it to GOG and found all my Valve big boxes, CS Retail and Gunman Chronicles...ahh the memories.

[Start_Running]

Originally posted by SeansShow:

Originally posted by Start_Running:

They can expire in some cases. Your best bet is to contact the publisher, and get them to help.

wouldnt even waste your time with them if its Bethesda that own ID now, their support are useless for current games never mind 15 year old retail boxed.

I own them all as well, have em all big box and rebought Q1 & Q2 complete on here, I managed to find Q3 Arena but its a day one big box copy with just an install code, so I never even played it on Steam, there's obviously different versions of it though.

I think the problem with buying retail games that old is proving you were the first person to touch it. quite often they'll just refer you back to point of purchase.

Not really. See the thing is. They keep track of these things. Also the age of the games might work in favour since. Also last I checked ID still had a fair amount of autonomy in Bethesda and I think its not that Bethesda owns ID but that Zennimax Owns Both Bethesda and ID.

As long as there's nothing in their system that says the key was used, the kety itself would be proof of purchase and they mights....might honor it

[Dr.Shadowds 🐉]

Was this a sealed package? Or used?

Did you get any instructions inside the case that explain what the key for?

Contact both Bethesda, and Steam support, see how you can redeem the key.