Wnat my money back. :: Help and Tips

The Giving One 13 NOV 2018 a las 13:39

"You" is not here. This is a user forum and this is where we help each other. (EDIT...correction. Valve may see this, but they hardly ever reply here.)

There is surely a way to fix your problems with Steam, and this is the right place if you want help.

Security processes are suspect to that error, as you can easily forum search for it and get many results.

EDIT....For example :

https://steamcommunity.com/discussions/forum/search/?gidforum=882959061466924237&include_deleted=1&q=%22Failed+to+Load+Steamui.dll%22

Última edición por The Giving One; 13 NOV 2018 a las 13:45

#1

nxindy 13 NOV 2018 a las 13:52

Been there done that. Does exactly the same thing in safe mode so I can't confirm that it's AV or Firewall or anything. Why do all the files (Most) end in a underscore? I have WX. I use the standard stuff. Defender/Firewall and Malwarebytes. Off or On nothing changes. that is a pretty standard setup and the programmer need to provide a detail for how to fix it with those system extensions. It's very frustrating to have a $4000 machine here reliant on crap software I guess. Sorry.

#2

The Giving One 13 NOV 2018 a las 13:55

You can only run Steam in safe mode, but it won't update without "with networking" enabled.

Hardware is totally irrelevant, if there is a software conflict causing issues with Steam installation.

1. Take screenshots of all of the programs you have installed on your computer. Control panel then programs/programs and features. (Windows 7,8,8.1) or "apps" (Windows 10 click "Start" (Windows icon on bottom left))

2. Click Windows Start and type in msconfig and run that resulting process. Go to the services tab and check the box on bottom "Hide all Microsoft services". Take screenshots of all that is left.

3. Then go to the startup tab on top of that same window (Task Manager in W10). Take screenshots of all that there also. Expand the header on the left so we can see all the details of the process name. (small window, so do the best you can) Don't forget to scroll down if needed and get everything in the shots, please.

Post all the links to the above screenshots here, using a file hosting site such as imgur.com, which is free to use.

#3

B-o-B 13 NOV 2018 a las 14:01

Regarding the under score _ could you upload an image of what you see?

Most searches point to infection somewhere

https://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/why-does-internet-explorer-replace-with/7cec07db-9392-4064-9eb0-f1be6a158a7b

But stick with TGO's suggestions first.

#4

The Giving One 13 NOV 2018 a las 14:03

The helpful Bear is absolutly right, as it surely can be an infection.

Also, go ahead and post your system information, please. Need to know if the OS is 32 or 64 bit (Windows 10, right ?) and need to know the motherboard that you have.

Since you said it is an expensive system, I guess it was custom built. If you bought it prebuilt, we need to know the exact model and model number of it. Identify the exact computer that you have, please.

#5

The Giving One 13 NOV 2018 a las 15:11

Helpful post by the good fauxtronic, as always.

Also, there are programs like CCleaner, which have a "monitoring mode" feature. If this is enabled (as it is by default installation and runs automatically on boot by default), it directly conflicts with Steam and games, as we have seen here.

Yes, this is not an issue while in safe mode (with networking). BUT...when you boot into a normal Windows boot, that's when it becomes an issue.

So I normally suggest staying all the time in safe mode with networking, while trying to install, update, and test Steam client issues. As long as there is not an infection, of course. That "might" not be an issue in a safe boot, but making sure there is no infection is of course never a bad idea. I doubt it is, but we try to cover all the bases here when helping others.

#6

Satoru 13 NOV 2018 a las 15:29

Ntoe this also happens when users are not on the latest service pack or latest patches. This is especially so becaues for some inexplicable reason people are on WIn7 but not Win7SP1 and such.

#7

The Giving One 13 NOV 2018 a las 15:31

If OP honestly has had this for 2 months, that's very unfortunate, as the community here surely could have helped resolve the issue, or found the cause, in a much shorter time.

OP, you should have posted here a long time ago, unless you did and I am unaware.

#8

nxindy 15 NOV 2018 a las 8:57

Thanks for the suggestions, I guess I'll try fighting with this again today. My system is custom and has run steam for several years without issue. WX64 fully up to date. It is an ASUS Maximus Formula VI, Haswell I7, GTX780, 16G Ram, Plextor NvME pcie. I usually run CCCleaner but have it uninstalled. I also have the passive install of MBAM, not premium live monitoring. I only use Defender AV/Firewall and it appears that there are some features of that that can't be completely turned off. I put the firewall down during the install. Virus scans by MBAM and Defender show no infections or PUPs. Everything other than this works great.
So I'm going to remove CCleaner and MBAM and try this again. Even after removing Steam and a CC reg clean regedit shows there are still a lot of references to Steam in the registry that remain. I keep all games files on other drives, except the game I'm currently addicted to goes on the PCIE SSD which is Overload.
So i guess it's confirmed that the underscores are definitely part of the problem if not all of it. Not sure a picture is needed, just to say that in the packages folders and others there are hundreds of files ending in the underscore.
I've also tried the boot option that SAYS it disables early loading antimalware with no luck either. If you guys need to see the task manager processes and services windows I guess I can work of getting snapshots of those.
But it does seem that my system is pretty standard with no additional AV stuff and I run script blockers on my browsers etc, and my web surfing and email habits are pretty responsible so I just don't get a lot of threats or infections anyway. And thanks again, I guess I didn't realize there could be so much help available here, I better listen to it if this is ever gonna work again. There's just a lot of crap on the web about fixing this and none of it seems to work for me.

#9

nxindy 15 NOV 2018 a las 9:21

#10

nxindy 15 NOV 2018 a las 9:42

So just tried another install with the download through Edge instead of FF. Same issue. When I run steam.exe as administrator inside the window it creates a .crash file immediately and then eventually a .ntfs_transaction_failed file that comes and goes twice. Updated failed and fatal error steamui.dll failed to load. this is fun...

#11

nxindy 15 NOV 2018 a las 11:16

Another 4 hours and nothing. Giving up. No program should require this much jacking around to get it installed on a standard Windows computer. If Valve can't provide a detail on how to get their program to run correctly then I guess they just don't. There has to be a reason why the files won't decompress that they need to deal with. Is their any other way to run the games I want to run? I really only play one at a time in single player mode. Do I really have to have steam to run someone else's game?

#12

nxindy 15 NOV 2018 a las 11:23

Here the bootstrap log file

[2018-11-15 14:11:00] Startup - updater built May 21 2018 14:21:49
[2018-11-15 14:11:00] Verifying installation...
[2018-11-15 14:11:00] Unable to read and verify install manifest C:\Steam\package\steam_client_win32.installed
[2018-11-15 14:11:00] Verification complete
[2018-11-15 14:11:00] Downloading Update...
[2018-11-15 14:11:00] Checking for available update...
[2018-11-15 14:11:01] Package file tenfoot_misc_all.zip.1ca83d76835b4613170f5cead778b176b11f2b0c missing or incorrect size
[2018-11-15 14:11:01] Package file tenfoot_dicts_all.zip.33245b7d523f68418283e93b0572508fa127ee8f missing or incorrect size
[2018-11-15 14:11:01] Package file tenfoot_fonts_all.zip.vz.7673e4cd32b6752bc621d8bc1a7118a9af19b64a_12077027 missing or incorrect size
[2018-11-15 14:11:01] Package file tenfoot_ambientsounds_all.zip.89b80bcfdd11b2b99257ddbbdc374e2df54e2738 missing or incorrect size
[2018-11-15 14:11:01] Package file tenfoot_sounds_all.zip.vz.ffef2b2fc386819a842ea79484b966a937c2ca7e_1209792 missing or incorrect size
[2018-11-15 14:11:01] Package file tenfoot_images_all.zip.vz.04fa59fdcdeb3818196294fb1db417f75a46d1ec_31242830 missing or incorrect size
[2018-11-15 14:11:01] Package file tenfoot_all.zip.vz.545c24ee33b60f736e9e9ac975fe30df8fb124a8_2569861 missing or incorrect size
[2018-11-15 14:11:01] Package file friendsui_all.zip.vz.3c4a7f86d9c15bca782499b76024765b2ff8376f_3087851 missing or incorrect size
[2018-11-15 14:11:01] Package file resources_misc_all.zip.vz.4a1fa88d21b005b67a41a9a0fc6044ae1fa46791_2225211 missing or incorrect size
[2018-11-15 14:11:01] Package file resources_music_all.zip.vz.7a62e15083d4a65668f0d1fa58ad8c1b99fb5ace_3708050 missing or incorrect size
[2018-11-15 14:11:01] Package file resources_hidpi_all.zip.vz.3c5bd3d518c854fea3680ca96768205dee63c1bb_50023 missing or incorrect size
[2018-11-15 14:11:01] Package file resources_all.zip.vz.b9dea6fa681b2a51f558e7956b58e62bc6f665c9_1284584 missing or incorrect size
[2018-11-15 14:11:01] Package file strings_en_all.zip.vz.0656d1b3cd09795b3e1f80c9b2743a8ca2b72c52_88986 missing or incorrect size
[2018-11-15 14:11:01] Package file strings_all.zip.vz.739a0611857cf29c90287c9acb41637023059d73_2234555 missing or incorrect size
[2018-11-15 14:11:01] Package file public_all.zip.vz.627a2db5151c33614fc96e9593a24960120a7c8a_792660 missing or incorrect size
[2018-11-15 14:11:01] Package file bins_codecs_win32.zip.vz.a136838c1c78ab1160dd88adc1f0665760faee44_2510904 missing or incorrect size
[2018-11-15 14:11:01] Package file bins_misc_win32.zip.vz.79f25a747d2b76ccde98bd8127af0aa35cb689de_10463237 missing or incorrect size
[2018-11-15 14:11:01] Package file bins_cef_win32_win7.zip.vz.2338b1554b2a440c6269eddc98cd0bf8d742d2e6_51635137 missing or incorrect size
[2018-11-15 14:11:01] Package file bins_webhelpers_win32_win7.zip.vz.a09759543a8efb4259656269f794bf08ae114c02_1583914 missing or incorrect size
[2018-11-15 14:11:01] Package file bins_win32.zip.vz.f31d99634fba0390d05377bd407453b80c0c1aa6_15570889 missing or incorrect size
[2018-11-15 14:11:01] Package file steam_win32.zip.vz.2fd31aa095469e62c0d0db8328ca5d23eee4f9fb_1200594 missing or incorrect size
[2018-11-15 14:11:02] Downloading update (10,116 of 172,816 KB)...
[2018-11-15 14:11:02] Downloading update (16,312 of 172,816 KB)...
[2018-11-15 14:11:02] Downloading update (20,439 of 172,816 KB)...
[2018-11-15 14:11:02] Downloading update (23,256 of 172,816 KB)...
[2018-11-15 14:11:03] Downloading update (26,298 of 172,816 KB)...
[2018-11-15 14:11:03] Downloading update (29,151 of 172,816 KB)...
[2018-11-15 14:11:03] Downloading update (32,378 of 172,816 KB)...
[2018-11-15 14:11:03] Downloading update (35,677 of 172,816 KB)...
[2018-11-15 14:11:04] Downloading update (39,073 of 172,816 KB)...
[2018-11-15 14:11:04] Downloading update (41,411 of 172,816 KB)...
[2018-11-15 14:11:04] Downloading update (44,135 of 172,816 KB)...
[2018-11-15 14:11:05] Downloading update (47,532 of 172,816 KB)...
[2018-11-15 14:11:05] Downloading update (50,298 of 172,816 KB)...
[2018-11-15 14:11:05] Downloading update (53,091 of 172,816 KB)...
[2018-11-15 14:11:05] Downloading update (56,213 of 172,816 KB)...
[2018-11-15 14:11:06] Downloading update (58,848 of 172,816 KB)...
[2018-11-15 14:11:06] Downloading update (61,661 of 172,816 KB)...
[2018-11-15 14:11:06] Downloading update (64,233 of 172,816 KB)...
[2018-11-15 14:11:06] Downloading update (67,455 of 172,816 KB)...
[2018-11-15 14:11:07] Downloading update (70,835 of 172,816 KB)...
[2018-11-15 14:11:07] Downloading update (73,792 of 172,816 KB)...
[2018-11-15 14:11:07] Downloading update (76,772 of 172,816 KB)...
[2018-11-15 14:11:07] Downloading update (79,758 of 172,816 KB)...
[2018-11-15 14:11:08] Downloading update (82,519 of 172,816 KB)...
[2018-11-15 14:11:08] Downloading update (85,696 of 172,816 KB)...
[2018-11-15 14:11:08] Downloading update (88,506 of 172,816 KB)...
[2018-11-15 14:11:09] Downloading update (91,976 of 172,816 KB)...
[2018-11-15 14:11:09] Downloading update (95,314 of 172,816 KB)...
[2018-11-15 14:11:09] Downloading update (98,548 of 172,816 KB)...
[2018-11-15 14:11:09] Downloading update (101,805 of 172,816 KB)...
[2018-11-15 14:11:10] Downloading update (104,596 of 172,816 KB)...
[2018-11-15 14:11:10] Downloading update (107,628 of 172,816 KB)...
[2018-11-15 14:11:10] Downloading update (110,685 of 172,816 KB)...
[2018-11-15 14:11:11] Downloading update (114,036 of 172,816 KB)...
[2018-11-15 14:11:11] Downloading update (116,620 of 172,816 KB)...
[2018-11-15 14:11:11] Downloading update (119,779 of 172,816 KB)...
[2018-11-15 14:11:11] Downloading update (122,391 of 172,816 KB)...
[2018-11-15 14:11:12] Downloading update (125,293 of 172,816 KB)...
[2018-11-15 14:11:12] Downloading update (128,470 of 172,816 KB)...
[2018-11-15 14:11:12] Downloading update (133,273 of 172,816 KB)...
[2018-11-15 14:11:12] Downloading update (135,898 of 172,816 KB)...
[2018-11-15 14:11:13] Downloading update (137,217 of 172,816 KB)...
[2018-11-15 14:11:13] Downloading update (137,742 of 172,816 KB)...
[2018-11-15 14:11:13] Downloading update (138,792 of 172,816 KB)...
[2018-11-15 14:11:14] Downloading update (140,645 of 172,816 KB)...
[2018-11-15 14:11:14] Downloading update (143,565 of 172,816 KB)...
[2018-11-15 14:11:14] Downloading update (146,174 of 172,816 KB)...
[2018-11-15 14:11:14] Downloading update (148,958 of 172,816 KB)...
[2018-11-15 14:11:15] Downloading update (151,609 of 172,816 KB)...
[2018-11-15 14:11:15] Downloading update (154,286 of 172,816 KB)...
[2018-11-15 14:11:15] Downloading update (157,199 of 172,816 KB)...
[2018-11-15 14:11:15] Downloading update (159,753 of 172,816 KB)...
[2018-11-15 14:11:16] Downloading update (162,733 of 172,816 KB)...
[2018-11-15 14:11:16] Downloading update (165,363 of 172,816 KB)...
[2018-11-15 14:11:16] Downloading update (168,323 of 172,816 KB)...
[2018-11-15 14:11:16] Downloading update (170,549 of 172,816 KB)...
[2018-11-15 14:11:17] Downloading update (172,483 of 172,816 KB)...
[2018-11-15 14:11:17] Downloading update (172,816 of 172,816 KB)...
[2018-11-15 14:11:17] Download Complete.
[2018-11-15 14:11:17] uninstalled manifest found in C:\Steam\package\steam_client_win32 (1).
[2018-11-15 14:11:17] Extracting package...
[2018-11-15 14:11:33] Installing update...
[2018-11-15 14:11:37] Committing NTFS transaction (0 non-transactional backup files)
[2018-11-15 14:11:38] Failed to apply update, reverting...
[2018-11-15 14:11:43] Shutdown

[2018-11-15 14:16:53] Startup - updater built May 21 2018 14:21:49
[2018-11-15 14:16:53] Checking for update on startup
[2018-11-15 14:16:53] Checking for available update...
[2018-11-15 14:16:54] Download Complete.
[2018-11-15 14:16:54] uninstalled manifest found in C:\Steam\package\steam_client_win32 (1).
[2018-11-15 14:16:54] Found pending update
[2018-11-15 14:16:54] Applying update...
[2018-11-15 14:16:54] Extracting package...
[2018-11-15 14:17:13] Installing update...
[2018-11-15 14:17:15] BCommitUpdatedFiles: failed to rename package\tmp\.\tenfoot\resource\layout\broadcast\broadcast_viewer.xml_ -> ./tenfoot/resource/layout/broadcast/broadcast_viewer.xml (error 6701)
[2018-11-15 14:17:15] BCommitUpdatedFiles: failed to process ./tenfoot/resource/layout/broadcast
[2018-11-15 14:17:15] BCommitUpdatedFiles: failed to process ./tenfoot/resource/layout
[2018-11-15 14:17:15] BCommitUpdatedFiles: failed to process ./tenfoot/resource
[2018-11-15 14:17:15] BCommitUpdatedFiles: failed to process ./tenfoot
[2018-11-15 14:17:17] Failed to apply update, reverting...
[2018-11-15 14:17:17] Verifying installation...
[2018-11-15 14:17:17] Performing checksum verification of executable files
[2018-11-15 14:17:17] Unable to read and verify install manifest C:\Steam\package\steam_client_win32.installed
[2018-11-15 14:17:17] Verification complete
[2018-11-15 14:17:17] Downloading Update...
[2018-11-15 14:17:17] Checking for available update...
[2018-11-15 14:17:17] Download Complete.
[2018-11-15 14:17:17] Extracting package...
[2018-11-15 14:17:36] Installing update...
[2018-11-15 14:17:38] BCommitUpdatedFiles: failed to rename package\tmp\.\tenfoot\resource\keyboards\layout_italian_dualtouch.txt_ -> ./tenfoot/resource/keyboards/layout_italian_dualtouch.txt (error 6701)
[2018-11-15 14:17:38] BCommitUpdatedFiles: failed to process ./tenfoot/resource/keyboards
[2018-11-15 14:17:38] BCommitUpdatedFiles: failed to process ./tenfoot/resource
[2018-11-15 14:17:38] BCommitUpdatedFiles: failed to process ./tenfoot
[2018-11-15 14:17:40] Failed to apply update, reverting...
[2018-11-15 14:17:43] Shutdown

#13

Xjph 15 NOV 2018 a las 11:35

Someone else had a similar problem (.ntfs_transaction_failed file appearing, steam not installing)

You won't like their solution: https://steamcommunity.com/discussions/forum/1/1693785669860824691/

#14

nxindy 15 NOV 2018 a las 12:33

THE FIX!! This is an issue related to an NvME PCIE SSD upgraded computer. I upgraded to a Plextor PCIE SSD a little over one year ago. At that time I simply cloned my Corsair System SSD to the Plextor and moved on, never actually needing to install directly to the Plextor. I had noticed Steam client update failures for months but ignored them because other than that, everything worked fine. After two months of failures I did a very simple thing. Installed a new copy of Steam onto an internal storage HDD into a root level folder called Steam. Then I just moved that folder to the Plextor SSD (system), threw away the desktop shortcut from the install and made a new one to the moved files and VOILA, IT'S WORKING! This might be a very specific problem though. Since my system drive is a clone, it may have something to do with the way Macrium cloned to the new drive, although I see no other issues, but I wouldn't know what to fix anyway. Might be a strange path or something. So I can't confirm whether a clean Windows install directly to the NVME SSD would result in the same issue occurring. Thanks everyone for the help and I apologize for broadcasting my frustrations in the user form. I would add though that when I originally installed Steam it was directly to a Corsair SSD system drive with no issues.

#15

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