Steam wallet code is damaged.

[promise im going canoeing]

I bought a steam gift card and when I peeled off the sticker It peeled of part of the code with it. Now I cant redeem my card and steam support isnt replying to my emails... Any ideas?

[VaLiuM]

Go here:
https://help.steampowered.com/en/wizard/HelpWithWalletCode
https://support.steampowered.com/kb_article.php?ref=4429-QWAG-7775&l=english

[cSg|mc-Hotsauce]

Average wait times... https://store.steampowered.com/stats/support

Purchase and Billing

[MoonC A T]

How do you people do this? It literally says "scratch off" right on the silver material...

it does not say "peel"

[VaLiuM]

Originally posted by MoonCAT:

How do you people do this? It literally says "scratch off" right on the silver material...

That idk, looks like it's cheap manufacturing afterall.

[MoonC A T]

Originally posted by VaLiuM:

Originally posted by MoonCAT:

How do you people do this? It literally says "scratch off" right on the silver material...

That idk, looks like it's cheap manufacturing afterall.

I've scratched literally 100 cards over the years without taking off the code

[FortniteBurger69]

Dude, I buy the card in Eb games(its a video game shop in Canada) and a guy say me that I don't have to scratch it, because he say me that I have to peel it so I peel it and thats why im here :3 (for mooncat)

[VaLiuM]

Originally posted by MoonCAT:

I've scratched literally 100 cards over the years without taking off the code

I don't use cards, i'm usually using other payment methods to get the money onto Steam (PayPal, bank account etc.). It's an ongoing issue so either ppl do it wrong or the quality from the cards is not that great.

[cSg|mc-Hotsauce]

Originally posted by Limouski:

Dude, I buy the card in Eb games(its a video game shop in Canada) and a guy say me that I don't have to scratch it, because he say me that I have to peel it so I peel it and thats why im here :3

He lied. Don't trust employees at that place for important things dealing with your money.

[MoonC A T]

In your defense, if you feel the card (I have one right now in front of me), there is a raised strip that feels like it is peelable but that is just the embossed strip that is put over the code to protect it.

That being said, it says SCRATCH in huge bold letters.

[promise im going canoeing]

Originally posted by politediligence:

Wait for Steam to respond. Don't close your existing tickets, it will send you to the back of the line. Don't open multiple tickets, they will just be merged/closed. The winter sale is ongoing, so ticket times may be slightly longer than normal. Steam will respond.

Ok thanks for the feed back!

[promise im going canoeing]

Originally posted by cSg|mc-Hotsauce:

Average wait times... https://store.steampowered.com/stats/support

Purchase and Billing

:qr:

Understood

[promise im going canoeing]

Originally posted by MoonCAT:

How do you people do this? It literally says "scratch off" right on the silver material...

it does not say "peel"

Hi! It does nowhere say "Scratch off" on my card. Ive always peeled them and It's always worked except this one time.

[FortniteBurger69]

am i the only one that steam hasn't answered yet on my card problem?

[promise im going canoeing]

Originally posted by VaLiuM:

Originally posted by MoonCAT:

I've scratched literally 100 cards over the years without taking off the code

I don't use cards, i'm usually using other payment methods to get the money onto Steam (PayPal, bank account etc.). It's an ongoing issue so either ppl do it wrong or the quality from the cards is not that great.

I know I dont normally use cards but someone bought this for me as a gift. If I were to add money I would just use paypal.

[promise im going canoeing]

Originally posted by MoonCAT:

In your defense, if you feel the card (I have one right now in front of me), there is a raised strip that feels like it is peelable but that is just the embossed strip that is put over the code to protect it.

That being said, it says SCRATCH in huge bold letters.

Not on mine it does not.