URGENT MATTER: Someone's using my paypal account to purchase for own account.

[mendyvanprooijen]

Hi,

So, I've been charged in total €180,00 in my Paypal account. I didn't do this, and someone did this to purchase this for his own account.

Is there any way you can contact steam, and get actually helped?

I wonder if they can see who purchased it with some payment references I have. Because that money is probably used now, so I hope I can get my money back.

UGHHH this sucks!!

[Winged One]

Contact PayPal, they have a disputes department

[Teksura]

Secure your account and request a refund.

[Winged One]

Początkowo opublikowane przez Teksura:

Secure your account and request a refund.

From the sound of his post it's not someone in his steam account making purchases, it sounds like someone got his PayPal details and is using it to buy products on an account he neither has access to nor is aware of

[BossGalaga]

Początkowo opublikowane przez mendyvanprooijen:

URGENT MATTER: Someone's using my paypal account to purchase for own account.

Hi,

So, I've been charged in total €180,00 in my Paypal account. I didn't do this, and someone did this to purchase this for his own account.

Is there any way you can contact steam, and get actually helped?

I wonder if they can see who purchased it with some payment references I have. Because that money is probably used now, so I hope I can get my money back.

UGHHH this sucks!!

Then you should urgently contact Paypal.

https://www.paypal.com/en/webapps/mpp/security/report-identity-theft

[mendyvanprooijen]

Thanks, I've contacted paypal. But because I don't have paypal and steam connected, I'm not sure if they see it like it is. They might be thinking that I used it for my own account. That's why I try to contact steam if they are maybe able to check from whom it is.
I don't care from whom, but I maybe need it to proof it was not me.

[BossGalaga]

Początkowo opublikowane przez mendyvanprooijen:

Thanks, I've contacted paypal. But because I don't have paypal and steam connected, I'm not sure if they see it like it is. They might be thinking that I used it for my own account. That's why I try to contact steam if they are maybe able to check from whom it is.
I don't care from whom, but I maybe need it to proof it was not me.

No. Valve isn't going to send a notarized letter to PayPal vouching for you. Use the process that's in place. Recover your account and claim the fraudulent purchases. Just a friendly FYI and I only say this because people have done this before, it's actually not uncommon, if you're trying to pull some shady stuff on PayPal or Valve, it will come back to you.

[mendyvanprooijen]

Początkowo opublikowane przez BossGalaga:

Początkowo opublikowane przez mendyvanprooijen:

Thanks, I've contacted paypal. But because I don't have paypal and steam connected, I'm not sure if they see it like it is. They might be thinking that I used it for my own account. That's why I try to contact steam if they are maybe able to check from whom it is.
I don't care from whom, but I maybe need it to proof it was not me.

No. Valve isn't going to send a notarized letter to PayPal vouching for you. Use the process that's in place. Recover your account and claim the fraudulent purchases. Just a friendly FYI and I only say this because people have done this before, it's actually not uncommon, if you're trying to pull some shady stuff on PayPal or Valve, it will come back to you.

Thanks. First time happening to me, so I freaked out a little. I'll wait for Paypal to get back to me.

[The HopelessGamer™]

What ever you do dont do a chargeback.... It will cause more problems.

[BossGalaga]

Początkowo opublikowane przez The HopelessGamer™:

What ever you do dont do a chargeback.... It will cause more problems.

From what I gather, OP is stating the charges were not made to his Steam account, in which case he should definitely do a chargeback and initiate a fraud report with PayPal.

[The HopelessGamer™]

Początkowo opublikowane przez BossGalaga:

Początkowo opublikowane przez The HopelessGamer™:

What ever you do dont do a chargeback.... It will cause more problems.

From what I gather, OP is stating the charges were not made to his Steam account, in which case he should definitely do a chargeback and initiate a fraud report with PayPal.

Oh my mistake. Yeah go ahead. Make the bad guy have the problems lol. Serves him right for messing with someone elses stuff...

I thought it was on the OPs account in which doing a chargeback would cause the OPs account to get restricted. But no if it was on another account then yeah do a chargeback.

[BossGalaga]

Początkowo opublikowane przez The HopelessGamer™:

Początkowo opublikowane przez BossGalaga:

From what I gather, OP is stating the charges were not made to his Steam account, in which case he should definitely do a chargeback and initiate a fraud report with PayPal.

Oh my mistake. Yeah go ahead. Make the bad guy have the problems lol. Serves him right for messing with someone elses stuff...

I thought it was on the OPs account in which doing a chargeback would cause the OPs account to get restricted. But no if it was on another account then yeah do a chargeback.

Typical scammers/thieves will have used throw away accounts and already laundered the money.

[Winged One]

Początkowo opublikowane przez mendyvanprooijen:

Thanks, I've contacted paypal. But because I don't have paypal and steam connected, I'm not sure if they see it like it is. They might be thinking that I used it for my own account. That's why I try to contact steam if they are maybe able to check from whom it is.
I don't care from whom, but I maybe need it to proof it was not me.

Steam can't do that as it is a privacy breach that would be illegal, you would need a court order to even attempt it.


PayPal has a department for fraudulent charges, and one of the better ones at that.. one of the reasons people often choose to use PayPal instead of their card directly is for that very reason, because when there is a dispute PayPal themselves will jump in and get involved



And the fact you don't have PayPal attached to your account is actually a good thing here, when a charge is reversed Steam will often lock whatever account made the purchase and blacklist the payment method (although in cases of fraud like this I have heard them making exceptions to the blacklist rule on occasion, so as soon PayPal sorts this out I suggest contacting steam support and discussing that with them), but she nce it's not linked to your account odds of your account being penalized are reduced quite a bot

[blackhatter1]

Steam Support will definitely NOT release to you any information that might be helpful in tracking down fraudulent payments. I've just had a situation with them earlier this week where they blacklisted my credit card, claiming it was involved in a "payment dispute and unauthorized purchasing activities". I've never had any payment dispute with them and certainly haven't had any unauthorized purchasing activities (and confirmed this with my credit card company who is one of the best at tracking this stuff). Nope, Steam won't even provide the dates of the supposed activity nor the game titles of items involved, just a rude response and closure of my support ticket. Really helpful. I won't be purchasing anything here further nor will I be buying anything for my kids' accounts. They lost three otherwise happy, paying customers.