BPOT Dec 19, 2018 @ 6:53pm
STEAM ACCOUNT STOLEN AND DELETED!!!!
I was watching Youtube and when I went into steam and tried to play a game it didn't let me and told that i had changed my password so I tried to log back in and I couldn't because the password was changed. I went into my email account and changed the password there and tried to change it on my steam account but it said that the account doesn't exist anymore. I need help I had so many games and plans!

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Showing 1-15 of 17 comments
999999999 Dec 19, 2018 @ 6:57pm 
Account deletion takes a lot of proof of ownership and is delayed for 30 days to ensure the proper owner can regain access to it.

https://help.steampowered.com/en/wizard/HelpWithLoginInfo?issueid=406

Type in asdfghjkl as the account name and fail at recovery a couple times. Do a few capthcas and submit a ticket.

And read https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366
Last edited by 999999999; Dec 19, 2018 @ 6:58pm
BPOT Dec 19, 2018 @ 7:00pm 
It got deleted
BPOT Dec 19, 2018 @ 7:01pm 
How do i proof it and where do i put the proof?
Glimmer Dec 19, 2018 @ 7:01pm 
There is a 30 day timer to delete an account, if you were just kicked out then your account is not deleted. If you've been using Steam for those 30 days and ignoring the red banner announcement, that's on you.

In all likelihood, you're got the wrong account name, it is an extremely common occurrence. Check your e-mail for any messages from Steam, that should have your correct name. Do not rely on your memory.

Originally posted by Bandarisk Man! 2:
I went into my email account and changed the password there
Tried to change your e-mail account's password or did you receive a message about your password getting changed?

Originally posted by Bandarisk Man! 2:
How do i proof it and where do i put the proof?
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
Last edited by Glimmer; Dec 19, 2018 @ 7:03pm
999999999 Dec 19, 2018 @ 7:02pm 
Deletion can NOT happen if not enough proof was used and ALSO 30 days must pass...

https://support.steampowered.com/kb_article.php?ref=4650-SDKC-0716

How do you know it was deleted? Did support already tell you so?
BPOT Dec 19, 2018 @ 7:04pm 
If you go and search my profile then it sayis that i have no games. You can find it if you search BandariskMan!
The Giving One Dec 19, 2018 @ 7:05pm 
I see at least one friend on this account with very similar text and same avatar on the profile, and the previous alias is the same also.

EDIT..Correction. Not exactly the same but number "2".
Last edited by The Giving One; Dec 19, 2018 @ 7:07pm
BPOT Dec 19, 2018 @ 7:07pm 
I am currently on my second account, i changed my email account not the hackers
The Giving One Dec 19, 2018 @ 7:08pm 
Is this not also your account ?

https://steamcommunity.com/id/xxsuperapplexx
BPOT Dec 19, 2018 @ 7:14pm 
Yes thats the one that i cant access
The Giving One Dec 19, 2018 @ 7:16pm 
Originally posted by Bandarisk Man! 2:
Yes thats the one that i cant access
Well, it's not deleted.

Recovering a Stolen or Hijacked Steam Account

https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Recovering a Lost or Forgotten Steam Account

https://support.steampowered.com/kb_article.php?ref=5421-QTFB-3090
BPOT Dec 19, 2018 @ 7:25pm 
Ok so when I use this whole recovery thing it shows all the accounts that I can change the password off and there are supposed to be a total of 4 but there are only a total of 3 that I can edit and the one that is missing is the account that is dearest to my heart and I would do anything to get back!
The Giving One Dec 19, 2018 @ 7:29pm 
So now there are 4 accounts, supposedly ? :steamfacepalm:

Sounds like you need support's help and to show proof of ownership of that 4th account and get them to restore the access to you. So far, there is no evidence it was for sure deleted, that I can see.

What makes you think it was "stolen", as you wrote in the OP above ?
Glimmer Dec 19, 2018 @ 7:36pm 
First reply gave you instructions on how to recover your account.

To clarify, you need to be signed out in order to progress in account recovery.

To get the link to create a ticket, you should only need to enter a false name twice. Second time will give a slightly different error message. The new message will contain a link labeled "you can click here to contact Steam Support". Click on that link.

From that Ticket page, there's a section at the bottom labeled "Browse for a file to attach or drag and drop files here." That is where you put your Proof of Ownership.
https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
BPOT Dec 19, 2018 @ 7:38pm 
So i have 4 accounts linked to my one of my email addresses, back in 2015 I created 3 accounts with the email and stopped playing games but when I came back I created the 4th one that being Bandarisk Man! or xxsuperapplexx and it doesn't show up when I want to edit the account at steam support. What I think happened is when the hacker got into my account he unlinked my steam account (BandariskMan!) from my email so it doesn't show up there anymore.
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Date Posted: Dec 19, 2018 @ 6:53pm
Posts: 17