E.A. game 350hours, would like a refund because the game is shutting down.

[About 37 cats]

Is it possible for me to get a refund on a E.A. game i have over 350 hours in that is shutting servers down?

I paid for the game, yet here they are shutting down servers and i wont be able to play the game anymore. The game is H1Z1

[FFL2and3rocks]

Nope.

[mimizukari]

Originally posted by Pixel:

Originally posted by Satoru:

You played it for 350 HOURS

But you got 'ripped off'?

Yes because they are taking away what i paid for. I cannot play the game anymore if they shut down the servers. They are not releasing the server files so people can host dedicated servers.

You would know that if u read everything i said before commenting. I already explained this.

We paid to play a game that they are shutting down, and pretty much stealing out money from us. Cant play the game with out servers.

this is a rather exceptional circumstance, you're saying a game in EARLY ACCESS is shutting down? You still probably won't be able to refund, but if the company is a responsible one, they'd refund people who purchased. Wouldn't be the first time a company mass refunded, disgaea 5 even did it recently to avoid overcharging due to all the delays they've had

[Winged One]

"physical copies" would not make a difference.. this is a fate all Multiplayer games that do not use player made servers eventually share.. I have numerous games on Disc that I can't play because the servers are down, how do you think my local gameshop would react if I walked in and said "Hey, Star Wars Galaxies servers aren't up anymore, so give me back the money i spent on it and the expansions years ago please!"..


and if the game was good enough for you to sink 350 hours into it, its safe to say you got your values worth

[FFL2and3rocks]

That's the risk you take when you buy an online game. They cost money to keep online, and they shut down when they no longer bring in a profit.

[MancSoulja]

Originally posted by Pixel:

Originally posted by theseraph1:

"physical copies" would not make a difference.. this is a fate all Multiplayer games that do not use player made servers eventually share.. I have numerous games on Disc that I can't play because the servers are down, how do you think my local gameshop would react if I walked in and said "Hey, Star Wars Galaxies servers aren't up anymore, so give me back the money i spent on it and the expansions years ago please!"..


and if the game was good enough for you to sink 350 hours into it, its safe to say you got your values worth

You do take a risk with EA and that is true, HOWEVER what is happening with this game is COMPLETELY different because when they shut the servers down you have NOTHING. I have a dozen or so games all abandoned, at the same time I can hit play and use them in the manner they are in. What Daybreak is doing is taking even that from you. Early Access rules DO NOT apply to what they are doing.

AND i might of got my moneys worth by playing 350 hours but that was when sony owned it. The games been garbage since sony sold it.

They're doing nothing a thousand developers haven't done before. Server shutdowns are the natural conclusion of MP only games. Surely, you knew when you bought it that one day it would be unplayable...

[Winged One]

Originally posted by Pixel:

Originally posted by theseraph1:

"physical copies" would not make a difference.. this is a fate all Multiplayer games that do not use player made servers eventually share.. I have numerous games on Disc that I can't play because the servers are down, how do you think my local gameshop would react if I walked in and said "Hey, Star Wars Galaxies servers aren't up anymore, so give me back the money i spent on it and the expansions years ago please!"..


and if the game was good enough for you to sink 350 hours into it, its safe to say you got your values worth

You do take a risk with EA and that is true, HOWEVER what is happening with this game is COMPLETELY different because when they shut the servers down you have NOTHING. I have a dozen or so games all abandoned, at the same time I can hit play and use them in the manner they are in. What Daybreak is doing is taking even that from you. Early Access rules DO NOT apply to what they are doing.

AND i might of got my moneys worth by playing 350 hours but that was when sony owned it. The games been garbage since sony sold it.

it doesn't matter if its EA or not.. this happens to all multiplayer games that do not use player hosted servers..

it costs money to host servers, when it reaches a point where keeping the servers up are causing you to lose more money than you are making you shut them down..


this happens to games all the time, heck I have games from the late 90s I bought on physical media.. you are not entitled to a refund because of it..


like I said, walk into a store 4 years later and say "hey, the service this product relied on is no longer up, give me back my money now!"..


if this kind of thing bothers you, don't buy multiplayer games that do not use player hosted servers.. because this will happen to them, whether they are early access or not does not make a difference on the eventual fate such games share

[Donna Pinciotti]

If you aren't willing to take the risk with early access then don't buy it. You know people worked during those 350 hours you played and they had to be paid.

That's like buying a car full price using it 5 years then wanting a full refund when it starts to fail.

[Winged One]

Originally posted by Donna Pinciotti:

If you aren't willing to take the risk with early access then don't buy it. You know people worked during those 350 hours you played and they had to be paid.

That's like buying a car full price using it 5 years then wanting a full refund when it starts to fail.

but in this case it being early access doesn't make a difference.. even if the game was not Early Access it would still have reached this eventual fate.. its just how multiplayer games function

[Spawn of Totoro]

Originally posted by Pixel:

You do take a risk with EA and that is true, HOWEVER what is happening with this game is COMPLETELY different because when they shut the servers down you have NOTHING. I have a dozen or so games all abandoned, at the same time I can hit play and use them in the manner they are in. What Daybreak is doing is taking even that from you. Early Access rules DO NOT apply to what they are doing.

AND i might of got my moneys worth by playing 350 hours but that was when sony owned it. But thats not the point, the point is i wont be able to play ever again. I PAID for a game. I should be able to play that game until the day i die.

Many online games get shut down, not just EAGs. Those games won't work with out the servers either, especialy MMOs.

It happens. It is the down side to online games and a risk every one who purchases an online game takes.

If a developer isn't getting enough user to make it worth keeping the servers up and running, they get shut down. Those server are a continuous cost.

Originally posted by Donna Pinciotti:

If you aren't willing to take the risk with early access then don't buy it. You know people worked during those 350 hours you played and they had to be paid.

That's like buying a car full price using it 5 years then wanting a full refund when it starts to fail.

In this case, it isn't EAGs, but the nature of online games.

[Donna Pinciotti]

Originally posted by theseraph1:

Originally posted by Donna Pinciotti:

If you aren't willing to take the risk with early access then don't buy it. You know people worked during those 350 hours you played and they had to be paid.

That's like buying a car full price using it 5 years then wanting a full refund when it starts to fail.

but in this case it being early access doesn't make a difference.. even if the game was not Early Access it would still have reached this eventual fate.. its just how multiplayer games function

Yup true true

[Matt]

I'll simply tell you what you want to hear...

If you want to request a refund then do so on the refund site:
https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966&l

There's absolutely no need for the debating. This is a user forum. No one here can do anything for you on this matter.

[Donna Pinciotti]

Originally posted by Pixel:

Ok so you all are fine with EARLY ACCESS games just being created and ppl buying them than when those devs dont deliever what was promised ppl leave and they shut the servers down its all okay because mulitplayer games do this regularly. Gotcha.

Why does it seem that you never read anything that people posted.

[Spawn of Totoro]

Originally posted by Pixel:

Ok so you all are fine with EARLY ACCESS games just being created and ppl buying them than when those devs dont deliever what was promised ppl leave and they shut the servers down its all okay because mulitplayer games do this regularly. Gotcha.

It is one reason I don't buy multiplayer unless it includes a single player as well.
It is also why I don't buy EAGs.

Both issues are not exclusive to EAGs and exist in regular games as well. Take WoW for example. That game has changed so much from when I used to play, it is just the name that remains untouched. Yet that is a finished game.

[Spawn of Totoro]

Originally posted by Pixel:

Because clearly you all have never been in my shoes. It is not a good feeling. It feels wrong.

You make too many assumptions.

Just because one may not agree, does not mean they have not been in the same (or similar) situation.

I have, and I simply wrote it off as a loss. Never got near 350 hours in an MP only game either, but always felt I got what I paid for.

There are real reasons not to want an EAG, but the ones you stated are not exclusive to them.

[Winged One]

Originally posted by Pixel:

Originally posted by Donna Pinciotti:

Why does it seem that you never read anything that people posted.

Because clearly you all have never been in my shoes. It is not a good feeling. It feels wrong.

Ohh believe me I've been there.. playing and enjoying a game only for the servers to go down. But I understood that at a certain point it's not going to be financially feasible to run..

This is going to be the eventual fate of all multiplayer games.. if it bothers you perhaps single player is more your thing?


Read the posts in this thread, read the example I posted..


Being early access had nothing to do with it, not does it change thinhs