Audio stops working in middle of game

[🐱The Nekomancer🐱]

When I'm playing a game like Doom or A Hat in Time after a while of playing it say half an hour or so the audio just suddenly stops working. I tab out and open something else to see if the audio still works and it does on other things so it's idk if it's my pc or the games it's been happening for a bit now and it's pretty annoying, could someone please help and thank you.

[The Giving One]

Are you sure all your device drivers are fully up to date ?

Do you just have on-board audio or a sound card installed ?

Post your system information. Go to "Help" in the top of Steam, then "system information". Right click, select all, then copy and paste all that here.

[🐱The Nekomancer🐱]

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3698 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon (TM) R9 380 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 21.19.519.2
DirectX Driver Version: 21.19.519.2
Driver Date: 2 10 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon (TM) R9 380 Series
VendorID: 0x1002
DeviceID: 0x6939
Revision: 0xf1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1680 x 1050
Desktop Resolution: 1680 x 1050
Primary Display Size: 23.35" x 14.57" (27.48" diag)
59.3cm x 37.0cm (69.8cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Digital Audio (S/PDIF) (High De

Memory:
RAM: 8127 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953767 Mb
Largest Free Hard Disk Block: 280643 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

Thats what is says for me sorry if the list is big cause i really don't know much about my pc since my friends were the ones that built it for me

[The Giving One]

🐱The Nekomancer🐱 eredeti hozzászólása:

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop

This is the information that we need. We need to know the exact manufacturer of the computer or motherboard, if custom built. I can only guess from what you said about your friend's building it for you, that it is custom built.

If so, we need the exact motherboard, please.

[🐱The Nekomancer🐱]

the box for it saying H97M Pro4, ia that what you need for the motherboard

[The Giving One]

So it's an ASRock, then.

🐱The Nekomancer🐱 eredeti hozzászólása:

the box for it saying H97M Pro4, ia that what you need for the motherboard

Go here and make sure all your device drivers are fully up to date. Not just for audio, but all of them.

https://www.asrock.com/mb/Intel/H97M%20Pro4/

Scroll down and the downloads are below. The drivers for it look pretty old, so that might not be the issue for you, but it's still a good idea to make sure they are all up to date. Windows 10 "supposedly" does this for you, but you need to be sure.

Also, from what I know, ASRocks like to have the latest BIOS when running Windows 10, so check your BIOS version against the newest one.

Since you said this issue just recently showed up, the cause of this might be more simple.

Try verifying the game files also, just in case.

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

Also, your audio information got cut off above, when you pasted it. Please repost that part only :

🐱The Nekomancer🐱 eredeti hozzászólása:

Sound card:
Audio device: Digital Audio (S/PDIF) (High De

Pretty sure this is just your on board audio device anyway, but I want to be more sure.

Do you know for sure if your friends included a dedicated sound card ?

[🐱The Nekomancer🐱]

this is all it shows me for my sound card like it cuts off for me too and l'll go check those links out also l have windows 7 so that might be something, thank you for being very helpful btw

Sound card:
Audio device: Digital Audio (S/PDIF) (High De

[The Giving One]

Ok, thanks. Sorry about the request and how it was cut off by Steam, the audio info.

Might go without saying, but check the in game audio settings also.

Did you by chance search the game forums for those games and try search terms to include audio issues ? That can really help sometimes.

If you search using good terms, in the game forums, someone else has surely posted about it before if it is an issue for those games and a certain PC setup maybe (OS, hardware, etc.)

So be sure to search the game forums for those games for audio issues.

EDIT..Sorry, I just realized I confused your OS with being Windows 10. My mistake. I see you have W7 64 bit. Thanks.

[🐱The Nekomancer🐱]

alright thanks a lot my guy for the help

[The Giving One]

You are welcome. Please try to find out if you have a dedicated sound card, and that could be the issue perhaps. Especially if both on board and dedicated audio device drivers are maybe causing an issue or conflict. (just a theory)

I have a nagging suspicion that the system information did not give enough detail, so that's why I am asking. I would assume it would detect if it was a PCI dedicated device, but I don't know for sure.

🐱The Nekomancer🐱 eredeti hozzászólása:

Sound card:
Audio device: Digital Audio (S/PDIF)

If you do have a dedicated sound card, you would need to be sure all the drivers for it are fully up to date for your OS, and that your on board device is disabled and not being used, to perhaps avoid any conflicts, if that applies.