Some games arn't opening

[MrPopcornMan]

I just got a new computer and for some reason some of the games on my old 1 are not opening such as subnatica and enter the gungeon. What do?

[Ratsak]

Are there any error messages being displayed, what exactly occurs when you attempt to run the from Steam? Please provide some more information.

[MrPopcornMan]

i hit play and it says its running then it just stops running. no error message, nothing.

[The Giving One]

Escrito originalmente por VoidWalker656:

i hit play and it says its running then it just stops running. no error message, nothing.

You should post your computer's system specs, please. "Help" in the top of Steam, then "system information". Right click, select all, and copy and paste all that here.

Also, check for programs like antivirus or others that can cause issues with games running.

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

[MrPopcornMan]

Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: GV62 8RD
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2304 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 23.21.13.9094
DirectX Driver Version: 23.21.13.9094
Driver Date: 2 14 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
VendorID: 0x10de
DeviceID: 0x1c8c
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 8039 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 931175 Mb
Largest Free Hard Disk Block: 456630 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

[The Giving One]

Make sure all the drivers are up to date from MSI, except for the GPU drivers. Make sure they are up to date from Nvidia.

https://www.msi.com/Laptop/support/GV62-8RD#down-driver&Win10%2064

If the games just close, that can be caused by software that is conflicting with the games, as I said above. Make sure any antivirus or security processes (firewalls) are ignoring Steam and games in real-time scanning/exceptions allowed.

There can be other programs also that can cause this, not just security programs. Run msconfig from Windows and see what's running all the time on your computer.

[MrPopcornMan]

Escrito originalmente por The Giving One:

Make sure all the drivers are up to date from MSI, except for the GPU drivers. Make sure they are up to date from Nvidia.

https://www.msi.com/Laptop/support/GV62-8RD#down-driver&Win10%2064

If the games just close, that can be caused by software that is conflicting with the games, as I said above. Make sure any antivirus or security processes (firewalls) are ignoring Steam and games in real-time scanning/exceptions allowed.

There can be other programs also that can cause this, not just security programs. Run msconfig from Windows and see what's running all the time on your computer.

how do i know what to turn off?

[The Giving One]

Escrito originalmente por VoidWalker656:

how do i know what to turn off?

Can't very accurately answer that, unless we know what you have.

1. Take screenshots of all of the programs you have installed on your computer. Control panel then programs/programs and features. (Windows 7,8,8.1) or "apps" (Windows 10 click "Start" (Windows icon on bottom left))

2. Click Windows Start and type in msconfig and run that resulting process. Go to the services tab and check the box on bottom "Hide all Microsoft services". Take screenshots of all that is left.

3. Then go to the startup tab on top of that same window (Task Manager in W10). Take screenshots of all that there also. Don't forget to scroll down if needed and get everything in the shots, please.

Post all the links to the above screenshots here, using a file hosting site such as imgur.com, which is free to use.

[MrPopcornMan]

Escrito originalmente por The Giving One:

Escrito originalmente por VoidWalker656:

how do i know what to turn off?

Can't very accurately answer that, unless we know what you have.

1. Take screenshots of all of the programs you have installed on your computer. Control panel then programs/programs and features. (Windows 7,8,8.1) or "apps" (Windows 10 click "Start" (Windows icon on bottom left))

2. Click Windows Start and type in msconfig and run that resulting process. Go to the services tab and check the box on bottom "Hide all Microsoft services". Take screenshots of all that is left.

3. Then go to the startup tab on top of that same window (Task Manager in W10). Take screenshots of all that there also. Don't forget to scroll down if needed and get everything in the shots, please.

Post all the links to the above screenshots here, using a file hosting site such as imgur.com, which is free to use.

https://imgur.com/a/GA0Iudy task manger isn't running anything other than steam

[The Giving One]

Oh yea, if you would have said you have Norton, I would have already warned against that one.

Norton is one of the worst antivirus programs to use with Steam.

And even if you disable Norton itself, that "Norton WSC Service" will surely still run in the background.

You have alot of those Intel Management processes running also, including Intel Management and Security. It's a "security" process, so it might be causing a conflict.

You have to research what that process does, before you disable it. Use Google and the manufacturer's website and tools to search, if needed.

But Norton is surely a high suspect to your issues. Feel free to forum search for "Norton" and you can see for yourself, if you wish.

You did not supply all of the screenshots.

EDIT..........

Also, you have Intel Graphics and Control Panel running there in processes. You have an Nvidia GPU, so you don't need that Intel process maybe causing a conflict.

Multiple GPU drivers on the same machine can cause issues. Disable the Intel GPU and go on your Nvidia GPU only.

[MrPopcornMan]

Still not working