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Try opening a chat tab on a web browser or your mobile device.
Steam chat works in mysterious ways.
Sometimes you must scroll up in the chat window to see the unread message. Just opening it won't remove the notification in that case. The Big Picture "fix" probably works for some people because the unread message is just seen further up so it is in the fullscreen chat but not in the usual chat window. Similar to opening in browser.
tl;dr: Real fix is to scroll up in the chat with the unread message until you find the message Steam hadn't delivered earlier.