Another question about refunds

[NapalmJohn]

Can you refund a game that you bought under 14 days ago, but have over 2 hours of playtime? I know the policy says specifically under 2 hours AND under 14 days, but I was wondering if anyone had any success with a refund over 2 hours.

[C²C^Guyver |NZB|]

Both not either or....

[Your-Cat]

i don't think so, try it

[SpunkyJones]

You can try. Just how many hours over 2 would effect your chances.

[Spawn of Totoro]

Originally posted by NapalmJohn:

Can you refund a game that you bought under 14 days ago, but have over 2 hours of playtime? I know the policy says specifically under 2 hours AND under 14 days, but I was wondering if anyone had any success with a refund over 2 hours.

Anything out side the refund limit of two hours and two weeks will still be looked at and considered on a case by case basis.

You are only guanteed a refund with in the two weeks and two hours. Anything past that is not likely to receive a refund.

[Jack Schitt]

Originally posted by Spawn of Totoro:

Anything out side the refund limit of two hours and two weeks will still be looked at and considered on a case by case basis.

You are only guanteed a refund with in the two weeks and two hours. Anything past that is not likely to receive a refund.

True.

You asked for someone's experience. Maybe 3 years ago I bought a game called Bus Driver and had trouble with setting up a controller with it. I don't remember exactly but I spent well over 8 hours over a few days trying everything I could to get my steering wheel to work with it. I eventually found out that it just wasn't going to work. I contacted the developers support because it isn't a steam game and they explained that the game was too old and it just wasn't possible for my modern (G920) wheel to work with it because the coding for it isn't in the game.

I niceley explained this to steam after my refund was denied and they manually refunded it for me since the game was not playable. I didn't want it if it wasn't going to work with my wheel. It may have also counted toward getting the refund that I explained I was happy to get the refund placed in my steam wallet so I can use those funds on another game from the store.

As Spawn said, they do consider them case by case if a user contacts them to appeal the automated system denying it.

[EbonHawk]

Yes, same as Jack ♥♥♥♥♥, it is possible. Try explaining the situation and in as much detail as possible, but concisely.