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Failed To Initialize Player (HELP! NO GAMES WORK)
I was running games perfectly fine then i get off the PC then come back a minute later to play a game and it pops up an error message saying,

"Error
Failed to initialize player.
Details: Failed to initialize Direct3D.
Make sure you have at least DirectX 9.0c installed, have drivers for your
graphics card and have not disabled 3D acceleration
in display settings.
InitializeEngineGraphics failed"

My specs are:

Windows 10 Home x64 version 1709 OS Build 16299.251
Nvidia GeForce GTX 1060 3GB
Intel Core i5-7400 CPU @ 3.00GHz 3.00GHz
8.00GB DDR4 RAM (7.90GB usable)

[Display]
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 1060 3GB
Driver version: 391.01
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1152
Core clock: 1506 MHz
Memory data rate: 8008 MHz
Memory interface: 192-bit
Memory bandwidth: 192.19 GB/s
Total available graphics memory: 7115 MB
Dedicated video memory: 3072 MB GDDR5
System video memory: 0 MB
Shared system memory: 4043 MB
Video BIOS version: 86.06.3C.00.8A
IRQ: Not used
Bus: PCI Express x16 Gen3
Device Id: 10DE 1C02 82FC103C
Part Number: G410 0020

[Components]

nvui.dll 8.17.13.9101 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.13.9101 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.13.9101 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.13.9101 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.13.9101 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
nvWSSR.dll 23.21.13.9101 NVIDIA Workstation Server
nvWSS.dll 23.21.13.9101 NVIDIA Workstation Server
nvViTvSR.dll 23.21.13.9101 NVIDIA Video Server
nvViTvS.dll 23.21.13.9101 NVIDIA Video Server
NVSTVIEW.EXE 7.17.13.9101 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.13.9101 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.13.9101 NVIDIA 3D Vision Module
nvDispSR.dll 23.21.13.9101 NVIDIA Display Server
NVMCTRAY.DLL 23.21.13.9101 NVIDIA Media Center Library
nvDispS.dll 23.21.13.9101 NVIDIA Display Server
PhysX 09.17.0524 NVIDIA PhysX
NVCUDA.DLL 23.21.13.9101 NVIDIA CUDA 9.1.84 driver
nvGameSR.dll 23.21.13.9101 NVIDIA 3D Settings Server
nvGameS.dll 23.21.13.9101 NVIDIA 3D Settings Server


DirectX Diagnostic Tool shows that everything is fine.. Direct3D acceleration is on and all of my drivers are up to date.. I've updated Windows and obtained all the latest c++ visuals and directX drivers, and Nvidia drivers and restarted my PC with no luck.. One second my games are working then the next second they all stop.... Any help would be greatly apprecitaead because not being able to play your 100+ game library kinda blows lol.

THANK YOU!
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Showing 16-30 of 98 comments
Legionkingz Mar 11, 2018 @ 1:07pm 
Originally posted by The Giving One:
I am only providing theories so far here, that it may be software related.

Also, I am not "totally sure" you did the DDU process correctly. I did not see where you said you uninstalled all GPU drivers from a normal Windows boot, THEN boot into safe mode and use DDU to clean out the remnants. Unless you did it that way, and if so, I apologize.

If you want to explore software possibilities..............

1. Take screenshots of all of the programs you have installed on your computer. Control panel then programs/programs and features. (Windows 7,8,8.1) or "apps" (Windows 10 click "Start" (Windows icon on bottom left))

2. Click Windows Start and type in msconfig and run that resulting process. Go to the services tab and check the box on bottom "Hide all Microsoft services". Take screenshots of all that is left.

3. Then go to the startup tab on top of that same window (Task Manager in W10). Take screenshots of all that there also. Don't forget to scroll down if needed and get everything in the shots, please.

Post all the links to the above screenshots here, using a file hosting site such as imgur.com, which is free to use.
I think I may have done the process correctly... I'll take screenshots and post them here in a minute. thank you!
The Giving One Mar 11, 2018 @ 1:12pm 
What is the history of this PC, please ? Custom built by you or did you buy it as is ?

Post the exact model number and model of the computer here, or motherboard, if custom built.

You can do this with the screenshots or afterwards. Thanks.
Legionkingz Mar 11, 2018 @ 1:14pm 
Originally posted by The Giving One:
What is the history of this PC, please ? Custom built by you or did you buy it as is ?

Post the exact model number and model of the computer here, or motherboard, if custom built.

You can do this with the screenshots or afterwards. Thanks.
It's no problem! I'm still gathering screenshots and I'll get right back with you here shortly, thanks!
*also bought it brand new pre built, not a custom*
The Giving One Mar 11, 2018 @ 1:18pm 
Originally posted by legionkingz:
It's no problem! I'm still gathering screenshots and I'll get right back with you here shortly, thanks!
*also bought it brand new pre built, not a custom*
Ok, thanks. Take your time. That is actually a clue that "could" be related to the issue.

Prebuilts often have bloatware or other issues that need sorting out to play games to their full capability.

Also, a program could have updated, causing a new conflict, since you said it was playing games fine before.

But we are only troubleshooting now, and not yet sure what the issue is. The info you keep kindly providing is a big help and appreciated.

EDIT....................................

Also, see if this search can help shed some light, while we look at your screens after you post them.

http://steamcommunity.com/discussions/forum/search/?gidforum=882959061466924237&include_deleted=1&q=%22InitializeEngineGraphics+failed%22

"InitializeEngineGraphics failed"
Last edited by The Giving One; Mar 11, 2018 @ 1:37pm
Legionkingz Mar 11, 2018 @ 1:39pm 
Originally posted by The Giving One:
Originally posted by legionkingz:
It's no problem! I'm still gathering screenshots and I'll get right back with you here shortly, thanks!
*also bought it brand new pre built, not a custom*
Ok, thanks. Take your time. That is actually a clue that "could" be related to the issue.

Prebuilts often have bloatware or other issues that need sorting out to play games to their full capability.

Also, a program could have updated, causing a new conflict, since you said it was playing games fine before.

But we are only troubleshooting now, and not yet sure what the issue is. The info you keep kindly providing is a big help and appreciated.
Thanks for helping me through this troubling issue!!! Here is the info/specs pictures. https://imgur.com/a/kvMzE
The Giving One Mar 11, 2018 @ 1:42pm 
Originally posted by legionkingz:
Thanks for helping me through this troubling issue!!! Here is the info/specs pictures. https://imgur.com/a/kvMzE
You are welcome. Give me/us time to look at the screens and reply after. See my edit above.

Every search result I can find relates to it being a driver installation issue. So we will see if you have any software issues that can be relevant to this problem.
Legionkingz Mar 11, 2018 @ 1:50pm 
Originally posted by The Giving One:
Originally posted by legionkingz:
Thanks for helping me through this troubling issue!!! Here is the info/specs pictures. https://imgur.com/a/kvMzE
You are welcome. Give me/us time to look at the screens and reply after. See my edit above.

Every search result I can find relates to it being a driver installation issue. So we will see if you have any software issues that can be relevant to this problem.
Alright, it's no problem, take your time by all means!!!! It has to be a driver issue but it shows that everything is fine and up to date. It's odd..
The Giving One Mar 11, 2018 @ 1:51pm 
Ok, so I see many possibilities here. Please read the following very carefully.

The first issue.....................

qBitTorrent. That program is a known conflict with Steam and games. It was once listed here before the page was simplified :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Another big one.

CCleaner. Runs on boot and in the background, and has a monitoring mode settings area that conflicts with Steam and games. Disable all monitoring of your PC by CCleaner, set it to not run on boot automatically, or better even still for now....temporarily uninstall it totally.

Many/most of those HP service and updater and manager processes in msconfig you don't need at all, and surely not for gaming. They just run in the background and eat up vital system resources and in some cases, cause conflicts with Steam and games.

Another issue........

Intel HD Graphics Controller

If you did the DDU above, that should have totally removed this process so something went wrong or it autoupdated on reboot from Windows. You have a GTX 1060, so you don't need this other GPU process. It is almost surely causing conflicts and issues. The game/Steam/Windows may be trying to use this process instead of the Nvidia one, as we see that sometimes.

Check Device Manager in Windows to see which one is being used under "Display Adapters".

I don't have Windows 10, so not sure of the steps.

Yep, I see CCleaner in Task Manager. This one is very important to take care of.

The Giving One Mar 11, 2018 @ 2:02pm 
Sorry for the double post everyone, but want to be sure OP gets this........

One more thing that should be taken note of...
Many manufacturer's recommend that you have the latest BIOS if running Windows 10. Your BIOS seems to be very old, as normal on many prebuilds.

See this page and the files here, if this is your exact model.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-power-580-000-desktop-pc-series/16425610/model/17345625

EDIT.....There are alot of new drivers there. Make sure they are all up to date except GPU or VGA drivers. Nothing included in the "graphics" tab drop menu.

The newest BIOS is from Feb. 2018, so pretty new. If you are not aware, you need to be careful when updating a BIOS. It's not a big deal, but I have to say so here to be as helpful as I can.

And one more thing. I have seen rare cases where Windows 10 did not update the drivers in your PC fully.

Talking about other system drivers you see on that page, NOT GPU drivers listed there. So make sure they are all up to date. In rare cases, a manual installation fixed an issue a user was having here, according to what I have seen.

What you need to check is above "Diagnostic". Including the BIOS update, if you decide to do that.

If you do update the BIOS, you will want to go into the settings afterwards and check them all.

For example, I had a brand new ASUS Maximus board once set by default to PCIe GEN 2.0 and it needed to be 3.0, for maximum performance with newer GPU cards.

This is just one example. Again, you need to be VERY, VERY careful in a BIOS when changing settings. There is another forum here that can help you with that or you can use the manual of the PC to verify which setting does what in a BIOS.
Last edited by The Giving One; Mar 11, 2018 @ 2:04pm
Legionkingz Mar 11, 2018 @ 2:05pm 
Originally posted by The Giving One:
Ok, so I see many possibilities here. Please read the following very carefully.

The first issue.....................

qBitTorrent. That program is a known conflict with Steam and games. It was once listed here before the page was simplified :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Another big one.

CCleaner. Runs on boot and in the background, and has a monitoring mode settings area that conflicts with Steam and games. Disable all monitoring of your PC by CCleaner, set it to not run on boot automatically, or better even still for now....temporarily uninstall it totally.

Many/most of those HP service and updater and manager processes in msconfig you don't need at all, and surely not for gaming. They just run in the background and eat up vital system resources and in some cases, cause conflicts with Steam and games.

Another issue........

Intel HD Graphics Controller

If you did the DDU above, that should have totally removed this process so something went wrong or it autoupdated on reboot from Windows. You have a GTX 1060, so you don't need this other GPU process. It is almost surely causing conflicts and issues. The game/Steam/Windows may be trying to use this process instead of the Nvidia one, as we see that sometimes.

Check Device Manager in Windows to see which one is being used under "Display Adapters".

I don't have Windows 10, so not sure of the steps.

Yep, I see CCleaner in Task Manager. This one is very important to take care of.
All of these programs have been installed months before the error but seeing how I don't install torrents, I'll uninstall qBitTorrent and I'll remove CCleaner as well.. Which HP Services should i disable?? Also, Im using a second monitor thats plugged into the Intel intergrated HD graphics port with my main on the GTX 1060.. *EDIT* my keayboard and mouse fell off my desk and the keyboard holder part just broke so I habe to get some tape or glue and fix this desk real quick cause im typing on the ground righ tnow and it's difficult lol sorry!!!!!
The Giving One Mar 11, 2018 @ 2:11pm 
Originally posted by legionkingz:
All of these programs have been installed months before the error but seeing how I don't install torrents, I'll uninstall qBitTorrent and I'll remove CCleaner as well.. Which HP Services should i disable?? Also, Im using a second monitor thats plugged into the Intel intergrated HD graphics port with my main on the GTX 1060.. *EDIT* my keayboard and mouse fell off my desk and the keyboard holder part just broke so I habe to get some tape or glue and fix this desk real quick cause im typing on the ground righ tnow and it's difficult lol sorry!!!!!
I wish you would have said that before, unless you did. Why not have both monitors plugged into your GTX card instead, because multiple GPU drivers from different manufacturers can very well be the source of your problems, as that can cause conflicts.

And it really does not matter if you had the programs installed before without issues. Seen that proven to not matter many times in the forums here.

Programs update. The OS updates. Things change without you changing them, and sometimes without you knowing, too.

Process of elimination is all this is. Eliminate the programs from the list of possibilities and they are no longer in that process of elimination.

As far as HP processes, personally I would disable all of them for now but first, I may search my manual or online to see what they actually do. Most of that stuff is bloatware, to be honest.

If you have an HP printer, that process associated with it "should" be fine, but keep in mind, you don't need to print to play games on Steam, surely. :steamhappy:

You have a LOT of processes in your msconfig shots, and I do see some of them are disabled, but the more you have running, the longer the PC takes to boot and the more likely some of them or one of them may cause issues.
Legionkingz Mar 11, 2018 @ 3:06pm 
Originally posted by The Giving One:
Originally posted by legionkingz:
All of these programs have been installed months before the error but seeing how I don't install torrents, I'll uninstall qBitTorrent and I'll remove CCleaner as well.. Which HP Services should i disable?? Also, Im using a second monitor thats plugged into the Intel intergrated HD graphics port with my main on the GTX 1060.. *EDIT* my keayboard and mouse fell off my desk and the keyboard holder part just broke so I habe to get some tape or glue and fix this desk real quick cause im typing on the ground righ tnow and it's difficult lol sorry!!!!!
I wish you would have said that before, unless you did. Why not have both monitors plugged into your GTX card instead, because multiple GPU drivers from different manufacturers can very well be the source of your problems, as that can cause conflicts.

And it really does not matter if you had the programs installed before without issues. Seen that proven to not matter many times in the forums here.

Programs update. The OS updates. Things change without you changing them, and sometimes without you knowing, too.

Process of elimination is all this is. Eliminate the programs from the list of possibilities and they are no longer in that process of elimination.

As far as HP processes, personally I would disable all of them for now but first, I may search my manual or online to see what they actually do. Most of that stuff is bloatware, to be honest.

If you have an HP printer, that process associated with it "should" be fine, but keep in mind, you don't need to print to play games on Steam, surely. :steamhappy:

You have a LOT of processes in your msconfig shots, and I do see some of them are disabled, but the more you have running, the longer the PC takes to boot and the more likely some of them or one of them may cause issues.
Alright, so right now im downloading the up to date drivers from HP snd no I dont have a printer lol (your link was spot on, exact same PC :D) and So far there have been a few I didn't have! Once im down with all that I'll let you know if any thing has been fixed! Thank you!

*Edit* I'm now about to download the new BIOS Firmware but not too sure on which one to download from the site you mentioned..
Last edited by Legionkingz; Mar 11, 2018 @ 3:28pm
Legionkingz Mar 11, 2018 @ 4:13pm 
I just updated my BIOS and I've deleted those other programs. I have also checked dxdiag and my DirectX is fine, and I'm still not able to play most of my games. I don't know why this error is still happening...
The Giving One Mar 12, 2018 @ 4:23am 
Originally posted by legionkingz:
I just updated my BIOS and I've deleted those other programs. I have also checked dxdiag and my DirectX is fine, and I'm still not able to play most of my games. I don't know why this error is still happening...
But did you hook your monitors up as I suggested above and make sure they are both running on the GTX card and from Nvidia only drivers ?

What does Device Manager say about the Display Adapters ?

You need to be testing this with just one monitor hooked up to your one display, and then disable the HD Graphics from Device Manager/msconfig to see if that helps.

Strange that you said there seem to be many drivers missing or not up to date, so perhaps make sure you run Windows 10 update over and over again, to be sure the OS is fully up to date and all drivers.

I really hate this about Windows 10, as it is supposed to keep your drivers up to date also, but sometimes does not, from what I have seen.

EDIT.....

Always get the latest GPU drivers from Nvidia only, and not HP. Get the other drivers from HP, of course, but don't install the GPU drivers from HP.

As for the BIOS version update, that should have been the newest one, from Feb. 2018, according to the HP link.

F.42 Rev.A 9.2 MB Feb 12, 2018

But you need to go into that new BIOS and make sure all the settings are correct. For example, you want to be sure it is set to use that GTX card and not the on board GPU. After updating a BIOS, this is very important to do.

It really sounds to me like Windows is trying to use your onboard GPU and not the GTX card instead, thus the error you are getting. Not sure yet, though.
Last edited by The Giving One; Mar 12, 2018 @ 4:30am
Legionkingz Mar 12, 2018 @ 9:23am 
Originally posted by The Giving One:
Originally posted by legionkingz:
I just updated my BIOS and I've deleted those other programs. I have also checked dxdiag and my DirectX is fine, and I'm still not able to play most of my games. I don't know why this error is still happening...
But did you hook your monitors up as I suggested above and make sure they are both running on the GTX card and from Nvidia only drivers ?

What does Device Manager say about the Display Adapters ?

You need to be testing this with just one monitor hooked up to your one display, and then disable the HD Graphics from Device Manager/msconfig to see if that helps.

Strange that you said there seem to be many drivers missing or not up to date, so perhaps make sure you run Windows 10 update over and over again, to be sure the OS is fully up to date and all drivers.

I really hate this about Windows 10, as it is supposed to keep your drivers up to date also, but sometimes does not, from what I have seen.

EDIT.....

Always get the latest GPU drivers from Nvidia only, and not HP. Get the other drivers from HP, of course, but don't install the GPU drivers from HP.

As for the BIOS version update, that should have been the newest one, from Feb. 2018, according to the HP link.

F.42 Rev.A 9.2 MB Feb 12, 2018

But you need to go into that new BIOS and make sure all the settings are correct. For example, you want to be sure it is set to use that GTX card and not the on board GPU. After updating a BIOS, this is very important to do.

It really sounds to me like Windows is trying to use your onboard GPU and not the GTX card instead, thus the error you are getting. Not sure yet, though.
I'm not able to use the second monitor on the Nvidia card.. I'm using a VGA to HDMI on my main monitor going to the Nvidia card. The other monitor is going to the onboard card from VGA to VGA+HDMI Extension. The Nvidia only has 1 HDMI and a D-SUB. The onboard card has 2 HDMI's.

I've checked BIOS and things are setup fine. I've also downloaded my Nvidia drivers from the Nvidia site. And I have to the disable onboard card in the BIOS settings, I've disabled the Intel graphics and left Nvidia checked before the BIOS update and it would shut off the other monitor and shoes it was only the Nvidia card but the games still have errors even with the drivers..

I haven't tried booting up with the second monitor unplugged yet since the new BIOS update, however, my brother is on the PC at the moment and I'll be able to test it once he is off.

*Edit* Right now since the Intel card is still on, Display adapters is showing Intel HD graphics and Nvidia GeForce GTX 1060 3GB
Last edited by Legionkingz; Mar 12, 2018 @ 9:27am
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Date Posted: Mar 7, 2018 @ 6:36pm
Posts: 98