Steam took my money, but i didnt get the game

[Sanova]

I was trying to buy Cod WW2, but it gives an error when trying to buy. So i checked my account then i saw they took the money but as i said i didnt get the game, then i called my bank and they said that there isnt any problem with transaction you have to contact with steam, so i send a ticket with voucher/receipt of transaction, now im waiting

Is that ever happened to you? or something like it?
I cant guess the answer of steam what are they going to say about it or do about it, hope i recieve my game asap.

[cSg|mc-Hotsauce]

Is it still pending? https://help.steampowered.com/en/wizard/HelpWithPurchase

[Sanova]

Yep my ticket is still pending

Originally posted by cSg|mc-Hotsauce:

Is it still pending? https://help.steampowered.com/en/wizard/HelpWithPurchase

[cSg|mc-Hotsauce]

Then wait for it to be approved or failed.

[Washell]

He's not asking if the ticket is pending, he's asking if the payment is still pending. If it's pending there are two outcomes: one, it succeeds and you get the game. Two, it fails and you get your money back.

As for the ticket, there was no need to make that.

[Sanova]

On steam payment isnt pending, it says its failed. But as i said they took the money

[cSg|mc-Hotsauce]

Originally posted by Lacoste:

On steam payment isnt pending, it says its failed. But as i said they took the money

If it failed, the "HOLD" on your account will drop off in a few days. For the exact times, contact the bank and ask when.

[Ratsak]

Why was I charged for a purchase that says it failed?

In both of these cases, when a purchase fails one of the banking fraud checks, your bank may place a hold on the funds for up to 5 business days. These funds will not be collected by Valve. Please contact your bank to see if they will release the held funds.

If you still see a pending charge after 5 business days, please contact Steam Support so that we can investigate and help resolve the issue with your bank.

[Sanova]

Problem is there is no hold on my account, i called the bank and they said steam successfully took the money.

[Ratsak]

Originally posted by Lacoste:

So i checked my account then i saw they took the money but as i said i didnt get the game

Does the game show up here:
https://store.steampowered.com/account/history/

[Sanova]

Nope there is no Cod ww2 on this list

[Washell]

Originally posted by Lacoste:

Problem is there is no hold on my account, i called the bank and they said steam successfully took the money.

Than it's trapped somewhere in the middle, it will be returned though.

[Sanova]

Originally posted by Washell:

Originally posted by Lacoste:

Problem is there is no hold on my account, i called the bank and they said steam successfully took the money.

Than it's trapped somewhere in the middle, it will be returned though.

Hope so. think have to wait for steams answer..

[anrkyuk]

I think you will find what has happened is that the bank has authorised the payment but Steam has not taken it due to one problem or other with steam / your pc / your connection / your bank / ghost in the system.

What will happen is there will be a stay on the payment (it's still in your account but your bank has reserved it, hence it will not show on your balance), if steam does not take the money in either 5 or 7 work days (depending on your banks terms), the money will be put back in your account.

If the game is not in your library, then steam will not take the money, it's sadly in limbo for a little while.

[Sanova]

Originally posted by anrkyuk:

I think you will find what has happened is that the bank has authorised the payment but Steam has not taken it due to one problem or other with steam / your pc / your connection / your bank / ghost in the system.

What will happen is there will be a stay on the payment (it's still in your account but your bank has reserved it, hence it will not show on your balance), if steam does not take the money in either 5 or 7 work days (depending on your banks terms), the money will be put back in your account.

If the game is not in your library, then steam will not take the money, it's sadly in limbo for a little while.

Think it's a problem with steam, hope steam will able to take that money and give me the game.. because when i called the bank, they said steam successfully take the money and we can send the bill if you want. And they didnt said anything about 5 day thing or anything like it. They said we cant refund it and all they say is your purchase is successfully done and steam took the money, you have to contact with them for this problem..

And i'm using steam for years and actually im trusting steam more than my bank or account executive that answers me. Hope steam will solve the problem and give me the game..

[Spawn of Totoro]

Originally posted by Lacoste:

Think it's a problem with steam, hope steam will able to take that money and give me the game.. because when i called the bank, they said steam successfully take the money and we can send the bill if you want. And they didnt said anything about 5 day thing or anything like it. They said we cant refund it and all they say is your purchase is successfully done and steam took the money, you have to contact with them for this problem..

And i'm using steam for years and actually im trusting steam more than my bank or account executive that answers me. Hope steam will solve the problem and give me the game..

It isn't an issue with Steam, but the banks. Steam never recived the funds as it stated the transaction failed. Where along the lines it failed, only the banks can say, but it never ended up in Valve's accounts, so they can not refund you anything.

Give it a week and see if the funds come back. If they do not:

Originally posted by Alkose:

Why was I charged for a purchase that says it failed?

In both of these cases, when a purchase fails one of the banking fraud checks, your bank may place a hold on the funds for up to 5 business days. These funds will not be collected by Valve. Please contact your bank to see if they will release the held funds.

If you still see a pending charge after 5 business days, please contact Steam Support so that we can investigate and help resolve the issue with your bank.