Wrong game activated with key

[EmMazing]

Hi, Is there a way to get in contact with steam support because all I can do is click on links through the support page and my issue is not in any of the FAQs and there is no "contact support" button that I can see.

I bought a copy of the Dead Island Franchise collection to play with my friends but steam activated the key as the definitive edition instead. The copy I bought was for the original game but for some reason the old keys must have been switched to activate the new game. Is there a way for steam support to remove the difinitive edition and activate the original on my account instead?

[Hanomaly]

Emsworth eredeti hozzászólása:

Hi, Is there a way to get in contact with steam support because all I can do is click on links through the support page and my issue is not in any of the FAQs and there is no "contact support" button that I can see.

I bought a copy of the Dead Island Franchise collection to play with my friends but steam activated the key as the definitive edition instead. The copy I bought was for the original game but for some reason the old keys must have been switched to activate the new game. Is there a way for steam support to remove the difinitive edition and activate the original on my account instead?

Where did you buy these game keys?

Steam doesn't typically (or ever) sell game keys, does it?

So it sounds like you bought these keys on a different website, which one?

If you are having trouble with keys you should contact the website you actually gave money to for the keys.

[EmMazing]

I did message them they messaged back and said the key was taken from a retail box of the original game franchise pack and that steam must have activated the game as the definitive edition because the old one isn't available anymore. But maybe they just lied. I can see on the original forums people are still activating original keys for the separate games (dead island and riptide) and they are working. Maybe it is only the packs that are affected. I just wanted to try and get it fixed if it is indeed right that the wrong game was activated

[Heeby-Jeeby]

Valve does not determine which keys activate which game. The publisher gives Valve a list of keys and says "These keys activate X".

Valve cannot take it upon themselves and say "Publisher said this key activates X but we will make it activate Y."

It would be up to the publisher to tell Valve to activate a different game if it was even possible.

[EmMazing]

Cool, thankyou. I may need to refund through paypal and try again from a different seller. One more question, is there an adverse affect on my account if a key is revoked because I refunded it? I don't want my account to be closed or anything if the seller lodges a complaint if that is even possible

[Heeby-Jeeby]

You purchased a key from a third-party who claims they took the key out of a retail box. If you perform a chargeback, it is possible the site will ban your account and your Paypal account. If they lodge a complaint with Valve, I don't think anything will happen. I don't even think the key will be revoked since you bought the key from an unauthorized retailer.

However, had you purchased the game from someplace legit like HumbleBundle, Green Man Gaming, or Fanatical, they should be able to contact Valve to have the key revoked. In that case, the key and game would just be removed from your account. Again, if you perform a chargeback, they will likely ban your account and your Paypal account.

[Teksura]

What that means is you will not be able to buy from them again. It really sounds like you bought from a shady key reseller site and that they are not authroized sellers.



What was the site you bought it from? And before you edit your post after answering, if you see the site name gets filtered, don't try and edit your post to bypass those filters. If the site name is filtered that tells us everything we need to know. Shady, illigitimate sites are often added to the word filters so people can't advertise them. This is because these sites often scam users by not delivering the product promised, or providing used or stolen keys.

[EmMazing]

It was a game store on bonanza.com. They seem to be like ebay or amazon, a bunch of people selling things through online store. I googled a bit and found the only problems seemed to be if you have any trouble then bonanza.com wouldn't help you at all since the sellers aren't part of the company. To be honest they sent me a key for a game so the only thing they did wrong was send the wrong copy of the game. I don't want to hurt them or their reputation, but the game isn't what I was told it was and is pretty much useless to me since my friends don't have or want this version of it

[airmikee99]

Emsworth eredeti hozzászólása:

I did message them they messaged back and said the key was taken from a retail box of the original game franchise pack and that steam must have activated the game as the definitive edition because the old one isn't available anymore. But maybe they just lied. I can see on the original forums people are still activating original keys for the separate games (dead island and riptide) and they are working. Maybe it is only the packs that are affected. I just wanted to try and get it fixed if it is indeed right that the wrong game was activated

You got a message back from Steam in an hour? That's simply awesome. The quickest reply ever. Most people, myself included, end up waiting days for a reply from Steam Support, but they answered you within an hour. You should feel lucky.

[Ogami]

airmikee99 eredeti hozzászólása:

You got a message back from Steam in an hour? That's simply awesome. The quickest reply ever. Most people, myself included, end up waiting days for a reply from Steam Support, but they answered you within an hour. You should feel lucky.

No he got a message back from the shop who sold him the key, not Steam.

[Aliquis Freedom & Ethnopluralism]

Emsworth eredeti hozzászólása:

Cool, thankyou. I may need to refund through paypal and try again from a different seller. One more question, is there an adverse affect on my account if a key is revoked because I refunded it? I don't want my account to be closed or anything if the seller lodges a complaint if that is even possible

Steam won't refund a key bought elsewhere. If this is the G-site with insurance then I guess they compensate and it may become a problem for the seller who sold the wrong product.

Unless they keys/games is automatically upgraded I assume it's just a seller who thought what he/she sold was the one thing but it happened to be the other thing. On Steam itself this wouldn't happen since they don't sell keys.

[Aliquis Freedom & Ethnopluralism]

Emsworth eredeti hozzászólása:

It was a game store on bonanza.com. They seem to be like ebay or amazon, a bunch of people selling things through online store. I googled a bit and found the only problems seemed to be if you have any trouble then bonanza.com wouldn't help you at all since the sellers aren't part of the company. To be honest they sent me a key for a game so the only thing they did wrong was send the wrong copy of the game. I don't want to hurt them or their reputation, but the game isn't what I was told it was and is pretty much useless to me since my friends don't have or want this version of it

sad they broke multilayer between the editions if that's the case. I only have the old games instead. Kinda haven't played them and dislike everything zombies and think it's a stupid and boring concept personally. I dislike wave attacks too.