Game Refund - Skyrim

[Clown]

Hi, I am writing here as whoever looks at the steam tickets is NOT looking at the notes, I have asked for a refund 6 times for Skyrim VR as its horribly laggy on a GTX 1080 and I want a refund.
The problem is that the game was left on and now Steam shows me as having played it for 4 hours. I have not completed a single quest and only just made it to the first town, its really not good.

Can anyone give advice on how to get through to Steam, this seems to be an endless loop of me submitting a ticket and them sending a generic response back stating I have played the game for more than 4 hours.

[Zekiran]

If you've already asked 6 times and gotten 6 refusals, I guarantee you they're not going to refund the game.

They have *absolutely no way* to prove 'the game was just sitting on' - that counts toward your time, period.

A real person -a real live human being - has reviewed ALL SIX of your requests.

You have fallen outside the refund period. When did you buy it? Longer than 2 weeks? Since you're already 2x the time played limit, that will factor in too.

I strongly suggest you head over to the forum hub for the game, and *get help there* to get your machine working with the game. It's yours, since they've already read and re-read your request, and denied it *multiple times*. Any further times will just be wasting any of your and their valuable time.

[The Giving One]

There is no way to tell the difference between leaving the game on, and you actually playing it while it was running.

If they went only by what people said, anyone could just abuse the refund system and make up any story they want to, and get refunds when over the limits.

You agreed to the terms of the sale at checkout, and the refund policy that states the limits are 2 hours and 14 days.

https://store.steampowered.com/steam_refunds/

[Clown]

Thanks for the replies guys.

I purchased the game less than a week ago, I really have not played it more than 30 mins, I have a ton of VR games that are great and working perfectly, I do not know why Skyrim is so buggy/laggy.

If it is indeed true that a real person has reviewed each of the tickets then this is very sad, I needed to leave the house and stupidly left the game on. They should be able to see my progress/quest status and realise that I am telling the truth.

[The Giving One]

Again, they cannot tell the difference by looking at progress in a game. The playtime on your account is what matters.

If the .exe was running, it all looks like playtime. Again, anyone could just make up any story they want to, and sadly many would, to abuse the system and get refunds when over the limits.

Play game for hours and hours and hours
Claim the game was only left "running" and not being played
Get refund
Rinse and repeat

[Dr.Shadowds 🐉]

I suggest check your settings, as well ask in the forum for game issue related to help resolve the issue.

The best you can do is send a ticket, but that's about it, if they deny you 6 times pretty clear they're might not refund you at all.

You can try making a ticket as you like. Steam support > My account > Data related to my account > Scroll to the bottom click on contact support.

[UTFapolloMarine]

skyrim lag VR on a 1080ti? i would turn off shadows and distance all the way down its lagging because your set up doesnt want to run Skyrim in your VR headset resolution, if you could manually change the resolution of the VR set possibly you could sneak in some better performance

[Drab]

引用自 cLoWn：

Hi, I am writing here as whoever looks at the steam tickets is NOT looking at the notes, I have asked for a refund 6 times for Skyrim VR as its horribly laggy on a GTX 1080 and I want a refund.
The problem is that the game was left on and now Steam shows me as having played it for 4 hours. I have not completed a single quest and only just made it to the first town, its really not good.

Can anyone give advice on how to get through to Steam, this seems to be an endless loop of me submitting a ticket and them sending a generic response back stating I have played the game for more than 4 hours.

Log in to the Steam client - click on steam support - click on help at the top of the screen - click on 'Purchases' - click on the purchase of the game - I have a question about this purchase - explain the issue politely.

Don't play the game at all until you have received an answer.

Asking for the refund to go to your wallet seems to help.

[Clown]

Thanks guys, I have tried to appeal to them the way that Dr.Shadowds suggested.
I hope they provide the refund, its the first time I have ever asked for a refund in 9 years!

[Clown]

Just wanted to say thanks again for the suggestions.
Creating a ticket and explaining the situation has resulting in Steam refunding the game. It is my only refund in 9 years so they made an exception.

Keep on keeping on people and go buy VR sets to play on, it will blow your mind!

[Drab]

引用自 Zekiran：

If you've already asked 6 times and gotten 6 refusals, I guarantee you they're not going to refund the game.

Proved wrong again.

Please stop spreading misinformation.

引用自 cLoWn：

Just wanted to say thanks again for the suggestions.
Creating a ticket and explaining the situation has resulting in Steam refunding the game. It is my only refund in 9 years so they made an exception.

Keep on keeping on people and go buy VR sets to play on, it will blow your mind!

[Dr.Shadowds 🐉]

引用自 cLoWn：

Just wanted to say thanks again for the suggestions.
Creating a ticket and explaining the situation has resulting in Steam refunding the game. It is my only refund in 9 years so they made an exception.

Keep on keeping on people and go buy VR sets to play on, it will blow your mind!

Glad things work out for you.

[Twin]

引用自 cLoWn：

Just wanted to say thanks again for the suggestions.
Creating a ticket and explaining the situation has resulting in Steam refunding the game. It is my only refund in 9 years so they made an exception.

Keep on keeping on people and go buy VR sets to play on, it will blow your mind!

I have a question how do i have a steam ticket like you did i have a similar problem.

[cSg|mc-Hotsauce]

引用自 Hentai Fapper Supreme：

I have a question how do i have a steam ticket like you did i have a similar problem.

For what game? When did you purchase it on Steam? How many hours of game time do you have?

[The Giving One]

引用自 Hentai Fapper Supreme：

I have a question how do i have a steam ticket like you did i have a similar problem.

Post number 7 :

https://steamcommunity.com/discussions/forum/1/1679190184052872730/?tscn=1556244147#c1679190184053186404

[Clown]

引用自 Hentai Fapper Supreme：

I have a question how do i have a steam ticket like you did i have a similar problem.

This was the answer for me:
- Log in to the Steam client
- Click on steam support
- Click on help at the top of the screen
- Click on 'Purchases'
- Click on the game
- I have a question about this purchase