Steam Support unrightfully banned my main account

[76561198844049234]

They banned my main account saying it was hijacked years ago.

I literally gave them proof of almost 230 PURCHASES.

204 Level
10+ Years of service

so i should chargeback all my purchases now?

[The Giving One]

If chargebacks would even be possible at this point, that is not a wise thing to do.

They can actually come after you legally, if they so wished.

Payment Disputes and Chargebacks

https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966

So did you get a final reply from Support ? What has happened, and tell us the whole story, if you want the best advice or help here.

[Zekiran]

A n x i e t y eredeti hozzászólása:

They banned my main account saying it was hijacked years ago.

I literally gave them proof of almost 230 PURCHASES.

Proof of purchases don't mean anything if the account was not created by you yourself originally.

If someone else has that proof, it is their account, plain and simple. What you've done on the account is meaningless without that very specific proof.

[76561198077310266]

Nobody ever touched the account except me and my father.

We have the original key, and everything; they have banned it saying its not ours.

[76561198077310266]

Story:

I Couldnt login for days, i kept getting incorrect password

it was confirmd to be a steam error.

i contacted them asking when it will be fixed

they started asking for account ownership proof.

i gave them everything i had.

they said this account isnt yours and suspended it from me.

[Zekiran]

"Original key"?


A proof of actual purchase and the original email would be appropriate. Someone else has those things.

[76561198077310266]

i have the original mail.

[The Giving One]

FightinG.top eredeti hozzászólása:

they said this account isnt yours and suspended it from me.

Suspended Steam Account

https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

[76561198077310266]

"Do not use Steam accounts which you did not create."

So wait you're not even allowed to share with your family members? this is udderly RETARDED

[Komrade]

FightinG.top eredeti hozzászólása:

"Do not use Steam accounts which you did not create."

So wait you're not even allowed to share with your family members? this is udderly RETARDED

Through family sharing you are, but you're not allowed to have 2 people using the same account.

[The Giving One]

FightinG.top eredeti hozzászólása:

"Do not use Steam accounts which you did not create."

So wait you're not even allowed to share with your family members? this is udderly RETARDED

If you did not create the account, then that is probably why they suspended it.
Account sharing is a violation of the SSA. But we can't know the details here, as we don't have access to any of that information.

I would normally say that if anything can be done, you have to work with support about this, but if they said it's not your account, then it sounds like the case is closed.

Have you seen the " we will reply no further on this" message yet ?

[The End]

FightinG.top eredeti hozzászólása:

"Do not use Steam accounts which you did not create."

So wait you're not even allowed to share with your family members? this is udderly RETARDED

If you read the SSA, the answer is no.
You and your family probably did something that trigged a red flag at Valve, now the original creator of the account need to work with Steamsupport to get this solved.

[76561198077310266]

The only message i got is:

At this point, we must conclude that this account does not belong to you and decline this request.

[76561198077310266]

They declined the request but WHY BAN THE ACCOUNT.

[76561198077310266]

Rockon eredeti hozzászólása:

FightinG.top eredeti hozzászólása:

"Do not use Steam accounts which you did not create."

So wait you're not even allowed to share with your family members? this is udderly RETARDED

If you read the SSA, the answer is no.
You and your family probably did something that trigged a red flag at Valve, now the original creator of the account need to work with Steamsupport to get this solved.

I Resetted my password twice
Even sending them the screenshots of the mails

Their reply tho:

No password reset such as you've provided occurred.

[The Giving One]

What "ban" are you talking about ?

And why did you start this thread with a different account, but now are posting with yet another account here about this ?