micah_white 3 AGO 2019 a las 21:24
New to PC gaming, PC constantly crashing within 5 to 10 minutes of game play. Can't figure it out.
I'm a totally newbie to PC gaming, been a Xbox guy for years. I bought a ibuypower PC that was supposedly not used much a couple weeks ago and I'm having issues.

It has a GTX 1060
16 gb ram
120gb hdd
1tb ssd
Intel I7

Doesn't crash any other time and doesn't matter what game I play.

FPS isn't impressive either. I feel like this computer should be able to work better but I can't figure it out. I believe temps are in the normal range but I'm not totally sure what to look for.
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The Giving One 3 AGO 2019 a las 21:29 
Describe exactly , in detail, what you mean by "crashing" ?

Is the computer totally shutting off, and then maybe rebooting or do you see other things going on when this happens ?

Please be specific. Just describe in your own words what you see.
micah_white 3 AGO 2019 a las 21:44 
It does 2different things. It either closes the game and puts you on the PC home screen. Or freezes In game and audio still works and can fire weapons. Cntl alt delete doesn't work. And have to reset PC only for it to happen again. When PC freezes I can pause game with frozen screen but after that it is completely locked up. Today I figured out how to monitor things and there seams to be a spike and drop when it crashes.
The Giving One 3 AGO 2019 a las 21:50 
So the PC has never totally turned off, is that correct ? Because iBuyPower is pretty notorious for using cheap and/or weak PSUs in their builds. (Power Supply Unit)

Publicado originalmente por mwhite3313:
Doesn't crash any other time and doesn't matter what game I play.
The fact it is an iBuyPower, how you described the crashing, and that you said this above is why I say that. Because computers of course need more power when you game.

However, what you described does not sound like a PSU to me.

Is the OS Windows 10 64 bit ? If it is, then are you sure all the drivers are fully up to date on it, as well as Windows itself ?

This would be all drivers, including but not limited to GPU drivers. Get your GPU drivers from Nvidia, not Microsoft or iBuyPower.
micah_white 3 AGO 2019 a las 21:58 
I have turned it off via the power button but never unplugged or anything. It is windows 10 64bit and I updated the driver on nvidia a weeks ago and reinstalled tonight but I am unsure if it was all drivers or not?
The Giving One 3 AGO 2019 a las 22:01 
Publicado originalmente por mwhite3313:
I have turned it off via the power button but never unplugged or anything. It is windows 10 64bit and I updated the driver on nvidia a weeks ago and reinstalled tonight but I am unsure if it was all drivers or not?
Yes, I am not just talking about GPU drivers only. Other system drivers are also important. You should be able to run Windows Update to make sure all other drivers have their latest versions installed, even though I dislike that about Windows 10. I prefer to install my system drivers manually. Also, those hard shutdowns using the power button are not healthy to do too often, as that can possibly cause other problems, or may have already.

You can do an OS scan in case that is relevant.

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

I would make sure system drivers are all up to date first. Then see this, please :

My next suspicion would be problematic software preinstalled on it that can maybe be conflicting with Steam and/or the games.

Prebuilds can come with bloatware even, and this type of sofware just needlessly takes up resources and also in some cases, causes issues with games or Steam.

See this support page, but not every possibility is covered here :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Publicado originalmente por mwhite3313:
Today I figured out how to monitor things and there seams to be a spike and drop when it crashes.
A spike and drop in what ? What is spiking and dropping ?
micah_white 3 AGO 2019 a las 22:07 
CPU from what I could tell.
The Giving One 3 AGO 2019 a las 22:08 
Publicado originalmente por mwhite3313:
CPU from what I could tell.
Then maybe it is software causing a conflict and increasing the load on the CPU. That is just a theory, though. Other things I said above can also be relevant.

Also, when gaming, that is normal for the CPU to throttle up in speed and therefore, consume more power and run faster, if that is what you mean in your reply.
micah_white 3 AGO 2019 a las 22:12 
I don't think that's what it was. The CPU monitor just showed a very sharp spike when it crashed.
The Giving One 3 AGO 2019 a las 22:14 
Publicado originalmente por mwhite3313:
I don't think that's what it was. The CPU monitor just showed a very sharp spike when it crashed.
As far as the possibility that it is a software conflict, we can maybe look to see what you have installed and see if any of it might be causing problems but we would need you to do the following :

1. Take screenshots of all of the programs you have installed on your computer. Control panel then programs/programs and features. (Windows 7,8,8.1) or "apps" (Windows 10 click "Start" (Windows icon on bottom left))

2. Click Windows Start and type in msconfig and run that resulting process. Go to the services tab and check the box on bottom "Hide all Microsoft services". Take screenshots of all that is left.

3. Then go to the startup tab on top of that same window (Task Manager in W10). Expand the header on the left so we can best see the process name (small window, so do the best you can). Take screenshots of all that there also. Don't forget to scroll down if needed and get everything in the shots, please.

Post all the links to the above screenshots here, using a file hosting site such as imgur.com, which is free to use.
micah_white 3 AGO 2019 a las 22:53 
https://imgur.com/a/RummBM3

i also did a OS scan didn't seam to do much.
The Giving One 3 AGO 2019 a las 23:10 
Publicado originalmente por mwhite3313:
https://imgur.com/a/RummBM3

i also did a OS scan didn't seam to do much.
I will have a look at your shots, but it did what it needed to do an gave you a report. Posting the full and exact text that it reported to you in the command prompt window would be a good idea.

I do see some possible issues :

---You have a GTX 1060 dedicated GPU, so you might want to disable HD Graphics Control Panel, as you don't need the on board GPU really. Multiple GPU drivers running together can sometimes cause conflicts.

---See all those Avast processes there ? This is why Avast is not the best antivirus to use with a gaming PC. And you need to be sure you have real time scan exceptions made in Avast for all of Steam and games. Any and all security processes need to be totally leaving Steam and games alone in real-time scanning. That's covered on the support page I linked before.

---Intel Security Assistant is another possible issue. Research what this does and consider disabling it.

---Intel Management and Security is yet another security process that can possibly cause issues with gaming. There is such a thing as "too much" security on a computer, especially for gaming.

Where are the rest of the screenshots ? Please read my post again and submit the rest of what was asked for.

As far as temperatures, and other hardware information, this program is great to use to see what is going on with those parameters :

https://www.cpuid.com/softwares/hwmonitor.html

Publicado originalmente por mwhite3313:
I bought a ibuypower PC that was supposedly not used much a couple weeks ago and I'm having issues.
According to this, you seem to say this was a used computer. So that means you probably don't have full knowledge of the history of that PC, if you got it used.

Still, if it really has never done this except when gaming, a PSU should not be ruled out. It just does not sound like a PSU problem to me, but I could be wrong.

We have seen several users here post about iBuyPowers and failed or weak PSUs, even when they were brand new. That's mainly why I am reluctant to totally rule a PSU out as the issue. But maybe just keep that in mind for later, and do other troubleshooting first.

Go to your Event Viewer also, and look at the events taking place right before these crashes you have seen. Look for problems and read the errors related to them in the Event Viewer. That can often give clues to where the issue might be.

https://www.dummies.com/computers/operating-systems/windows-10/how-to-use-event-viewer-in-windows-10/

Try not to game anymore on it until you think you have found something that was the problem. You don't want to have to do those hard shutdowns unless absolutely necessary, and then the less the better.

I would also stress the OS scan I linked previously, to check for OS corruption since you have had to do hard shutdowns with the power button.
micah_white 3 AGO 2019 a las 23:10 
looking around in my task manager it says i have 2 GPUs. GPU 0 intel HD graphics 530 and NVIDIA GeForce GTX1060 3gb is it normal to have 2 graphics cards?
The Giving One 3 AGO 2019 a las 23:14 
Publicado originalmente por mwhite3313:
looking around in my task manager it says i have 2 GPUs. GPU 0 intel HD graphics 530 and NVIDIA GeForce GTX1060 3gb is it normal to have 2 graphics cards?
I answered this in my reply that was made just before you posted this.

Submit the rest of the screenshots, please.
micah_white 3 AGO 2019 a las 23:22 
https://imgur.com/MII5uQH

here is the other screen shot i believe. sorry i didn't realize there was more.
The Giving One 3 AGO 2019 a las 23:26 
I can barely read that, but :

---CCleaner. This is a huge one, especially if it has System Monitoring enabled in the settings for CCleaner. You don't want that enabled. Or better yet, disable it from auto startup on boot, or just uninstall it for now and restart the PC.

Sorry, but I honestly can't see the rest. It's much better if you use your PC to take the screenshots.

https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/

Or, if you wish, just type out the names of the ones you see, but the text has to be an exact match.
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Publicado el: 3 AGO 2019 a las 21:24
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