Game Crashing to random color screen

[AV35]

About 4 days ago, I noticed a problem with some of my steam games. I was playing Rainbow Six Siege when my primary monitor turned dark blue, and my other monitor turned light blue. I thought nothing of it and restarted my computer. Today I was playing Dark Souls 3 and it happened on two separate occasions, requiring two restarts. Has this happened to anyone else? It's been pretty annoying.

TL;DR Games crash and cause monitors to turn solid color requiring restart.

[The Giving One]

Originally posted by TheManAboveYou:

About 4 days ago, I noticed a problem with some of my steam games. I was playing Rainbow Six Siege when my primary monitor turned dark blue, and my other monitor turned light blue.

TL;DR Games crash and cause monitors to turn solid color requiring restart.

Was there any text at all on those blue screens ?

[AV35]

Originally posted by The Giving One:

Originally posted by TheManAboveYou:

About 4 days ago, I noticed a problem with some of my steam games. I was playing Rainbow Six Siege when my primary monitor turned dark blue, and my other monitor turned light blue.

TL;DR Games crash and cause monitors to turn solid color requiring restart.

Was there any text at all on those blue screens ?

No, just solid colors, no game audio or text or anything. Could it be a GPU issue perhaps since it only has happened in games?

[The Giving One]

Originally posted by TheManAboveYou:

No, just solid colors, no game audio or text or anything. Could it be a GPU issue perhaps since it only has happened in games?

Could be. Hardware such as PSU also should be considered.

PSUs do fail over time. But usually, this will cause the whole PC to shut down. You play something graphically intensive, such as games, the GPU requires more power, the PSU cannot provide this extra power and then.....

But so far, that does not seem to be the case, as you said the games just crash but the PC does not shutdown.

Is that about right ?

Are your GPU drivers and OS fully up to date ?

[AV35]

Originally posted by The Giving One:

Originally posted by TheManAboveYou:

No, just solid colors, no game audio or text or anything. Could it be a GPU issue perhaps since it only has happened in games?

Could be. Hardware such as PSU also should be considered.

PSUs do fail over time. But usually, this will cause the whole PC to shut down. You play something graphically intensive, such as games, the GPU requires more power, the PSU cannot provide this extra power and then.....

But so far, that does not seem to be the case, as you said the games just crash but the PC does not shutdown.

Is that about right ?

Are your GPU drivers and OS fully up to date ?

I updated my NVidia drivers this morning when prompted, but the update was after the first instance and before the most recent instance of the issue.
I also did a clean window installation 2 weeks ago, and am up to date.
I use a low power GPU with a 450W PSU, so I doubt that's the issue.
The PC remains on when the colors appear.

[The Giving One]

Originally posted by TheManAboveYou:

I also did a clean window installation 2 weeks ago, and am up to date.
I use a low power GPU with a 450W PSU, so I doubt that's the issue.
The PC remains on when the colors appear.

Windows 10 ?

If not, then cleanly reinstalling Windows would also mean you need to get all the other device drivers from the manufacturer's website, and installed and fully up to date.

Go to "help" in the top of Steam. Then "system information". Right click, select all, then copy and paste all that here, please.

[AV35]

Originally posted by The Giving One:

Originally posted by TheManAboveYou:

I also did a clean window installation 2 weeks ago, and am up to date.
I use a low power GPU with a 450W PSU, so I doubt that's the issue.
The PC remains on when the colors appear.

Windows 10 ?

If not, then cleanly reinstalling Windows would also mean you need to get all the other device drivers from the manufacturer's website, and installed and fully up to date.

Go to "help" in the top of Steam. Then "system information". Right click, select all, then copy and paste all that here, please.

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: B360M-DS3H
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Pentium(R) Gold G5400 CPU @ 3.70GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 3696 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3136
DirectX Driver Version: 26.21.14.3136
Driver Date: 7 3 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
VendorID: 0x10de
DeviceID: 0x1c82
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3360 x 1080
Primary Display Size: 18.78" x 10.55" (21.54" diag)
47.7cm x 26.8cm (54.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (USB Audio Device)

Memory:
RAM: 8129 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1182141 Mb
Largest Free Hard Disk Block: 770094 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

[The Giving One]

Originally posted by TheManAboveYou:

Number of Logical Video Cards: 2

This bothers me a bit. If Windows updated your on board GPU also, that maybe can cause conflicts. This is what I don't like about Windows 10 and driver updates.

I have been told that newer systems can use multiple GPU drivers fine in some cases. But you really only need the GTX card anyway. So that might be your problem.

EDIT...Sorry, this is assuming that you are not running 2 cards in SLI.

[AV35]

Originally posted by The Giving One:

Originally posted by TheManAboveYou:

Number of Logical Video Cards: 2

This bothers me a bit. If Windows updated your on board GPU also, that maybe can cause conflicts. This is what I don't like about Windows 10 and driver updates.

I have been told that newer systems can use multiple GPU drivers fine in some cases. But you really only need the GTX card anyway. So that might be your problem.

EDIT...Sorry, this is assuming that you are not running 2 cards in SLI.

Haha I would get a better card instead of running 1050TI in SLI.
But I'll check BIOS to make sure it's only using my main card.

[The Giving One]

Yes, check the BIOS settings and you can also try to simply disable the other GPU from Device Manager.

Sorry about the SLI thing, but I had to mention that to cover the possibility.

If all else fails, and I mean all else, a clean reinstall of GPU drivers might be needed, but you have to do this in a certain way, using safe mode, and with a tool such as DDU.

But again, save that as a last resort. It's not a big deal to do, I just don't want to suggest anything unnecessary.

[DawnUtopia]

Hi can you help me also. I am having same issue. This is my system information

Computer Information:
Manufacturer: MSI
Model: MS-7977
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3504 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 970
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.4274
DirectX Driver Version: 26.21.14.4274
Driver Date: 3 13 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 970
VendorID: 0x10de
DeviceID: 0x13c2
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.73" (23.94" diag)
53.1cm x 29.8cm (60.8cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8152 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952780 Mb
Largest Free Hard Disk Block: 152544 Mb
OS Install Date: Jan 01 1970
Game Controller: XInput Controller #1 detected
MAC Address hash: c31f00ac9a393c5f847dc7b44f99c88eb9f4daea
Disk serial number hash: ff1df768

[Bee🐝]

Don't necro old threads, just make a new one

[AV35]

Originally posted by DawnUtopia:

Hi can you help me also. I am having same issue. This is my system information

Computer Information:
Manufacturer: MSI
Model: MS-7977
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3504 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 970
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.4274
DirectX Driver Version: 26.21.14.4274
Driver Date: 3 13 2020
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 970
VendorID: 0x10de
DeviceID: 0x13c2
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.73" (23.94" diag)
53.1cm x 29.8cm (60.8cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8152 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952780 Mb
Largest Free Hard Disk Block: 152544 Mb
OS Install Date: Jan 01 1970
Game Controller: XInput Controller #1 detected
MAC Address hash: c31f00ac9a393c5f847dc7b44f99c88eb9f4daea
Disk serial number hash: ff1df768

kinda necro, but extensive canned air and dusting fixed the overheating issue

[lucho]

XD