Tutte le discussioni > Discussioni di Steam > Help and Tips > Dettagli della discussione
steam wont open
Can sombody please help me I have been trying to open steam but its nbot opning,
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Messaggio originale di Intelyzing:
... and when i cklick on steam it deoesnt show ony loading or error.
Are you saying it does not show an error ?
Or are you saying Steam does not open, and instead an error is displayed ?

Sorry, but I can get either meaning from what you replied with.

If you are saying that you do not see any error or anything at all, and Steam just simply will not open when you run it from the .exe file, then do this, but do this EXACTLY as it says to do it, please, and DO NOT get out of safe mode with networking when you do this :

Stay in safe mode with networking.

Reinstall Steam

The Steam installer can be downloaded here: http://store.steampowered.com/about/ and reinstalled to the same location where it is already installed.

This may fix potential issues with Steam client and service files. Installing into same location will preserve all installed games.

WARNING! Uninstalling Steam through any other method will delete all game and userdata content.

https://support.steampowered.com/kb_article.php?ref=3352-RYON-4107

After you reinstall Steam, then do exactly what you just did again. See if you notice any changes or improvement.
Ultima modifica da The Giving One; 11 lug 2019, ore 15:24
I meant it does not open and there an another app which also not opning like steam its geforce expereince. When troubleshoot them it says the the programm is not compatible
No nothing at all i reintstall it and did the same prosses agian and nothing happends i think its because of the nerw windows update i installed
Messaggio originale di Intelyzing:
I meant it does not open and there an another app which also not opning like steam its geforce expereince. When troubleshoot them it says the the programm is not compatible
1. You should not be trying to open GeForce Experience right now. You should only be testing Steam in safe mode with networking. Do not try to open other programs right now, please.

Messaggio originale di Intelyzing:
When troubleshoot them it says the the programm is not compatible
This is new information that is possibly very helpful.

What is your operating system on that computer ? What Windows do you have ?

All those errors in the logs you posted on the first page are almost surely related to Norton causing issues with Steam, so now being in safe mode with networking, Norton is not getting in the way.
I have Windows 10 to put exactly windows 1903
Messaggio originale di Intelyzing:
I have Windows 10 to put exactly windows 1903
And it is 32 or 64 bit Windows ?

Now, post the exact computer model and model number you have, and if it is custom built, the motherboard instead.

Identify the computer you are using.

Just FYI, you are in a limited boot of Windows right now. Most other programs are not going to work correctly, and if some are causing issues in a normal boot (Norton), that's another reason we are using this boot. So this is why you should not try to open anything else right now.

Only test the Steam client.
It is 64 bit and model is Nitro 50-600
Messaggio originale di Intelyzing:
It is 64 bit and model is Nitro 50-600
So it is an Acer, is that correct ?

Did you make any compatibility changes to the Steam.exe file at all during all this ?

Clarify this, please :

Messaggio originale di Intelyzing:
When troubleshoot them it says the the programm is not compatible
You are getting a "program not compatible" error when you try to run the Steam.exe as administrator directly while in safe mode with networking.

Is that right ?

Right click it again and try to run it again, to see if you get the same error, but this time :

1. Do not run as administrator. Run it by just the "open" or "run" selection. NOT as administrator.

2. Note the full and exact text of the error message. Write it down if you have to. Then, post that here in your next reply. We need the EXACT message you see.
Ultima modifica da The Giving One; 11 lug 2019, ore 15:57
Its says; Found problem uncompatible programm not repaired
Messaggio originale di Intelyzing:
Its says; Found problem uncompatible programm not repaired
And that is the full, exact, and complete text of the error message, as you see it on your screen ?

Sorry for backing up here for a moment, but reading your logs on the first page, this I find strange :

Messaggio originale di Intelyzing:
SteamBootstrapper_MoveContentDir_DestExists "%appname% has changed where it stores game content from '~/Documents/Steam Content' to '~/Library/Application Support/Steam/SteamApps'. You have game files in the original location, and Steam was not able to move the files because files already exist at the new location. You may need to move the files manually, or delete the old files and download your games again. Continue anyway?"

SteamBootstrapper_MoveContentDir_CopyError "Steam has changed where it stores game content from '~/Documents/Steam Content' to '~/Library/Application Support/Steam/SteamApps'. You have game files in the original location, and Steam was unable to move the files. You may need to move the files manually, or delete the old files and download your games again. Continue anyway?"
Did you try to reinstall Steam to a different location on your PC, or did you try to move the Steam application that caused these error messages ?

If you have other details as to any troubleshooting you have done there, it might help to give us all the details.

UNLESS this is all just a result of Norton, and the horrible antivirus that it is with Steam.
No it all happend when i new intstalled Windows update but then i unintall steam and reinstalled it i have not moved anything is there any way to intstall an update new agian.
Messaggio originale di Intelyzing:
No it all happend when i new intstalled Windows update but then i unintall steam and reinstalled it i have not moved anything is there any way to intstall an update new agian.
Apparently, when you tried to uninstall Steam and then reinstall it, you tried to reinstall it to a totally different location on your PC, and there were still other files in another location.

See the message in the logs ? From reading that message, there apparently is a mess there with all the Steam files being all over the place on your PC.

That might be an issue as to why it won't open now.

You can uninstall Windows updates, usually, yes. There might be some exceptions, such as major updates. But I don't think that is your problem.

You cannot always assume that just because a problem presented itself after a certain thing happened (Windows Updated), that this is the exact cause and only cause of that problem.

Sometimes, it is something else not even related to what you did right before the problem existed.

It seems to me that you need to clean up the Steam installation on your PC before anything else takes place.

If you have any steamapps folders, you can save them, then uninstall Steam and keep your game downloads, if you have any at this time.

I have to suggest that you purge your PC of anything Steam related, saving the steamapps if you have it, and then search for any leftover files or folders and manually delete them.

This should clean up your Steam installation. Then, download a brand new copy of the Steam installer and then install it fresh.

HOWEVER, you still have the possible issue with Norton, that can maybe mess all this up when you reboot back into normal Windows. Norton is still a concern.

EDIT........................

Messaggio originale di Intelyzing:
this guy has the same issue https://steamcommunity.com/discussions/forum/1/1653297026028903967/
He later claims it has been resolved.

https://steamcommunity.com/discussions/forum/1/1653297026028903967/?ctp=2#c1653297026038747006

You are multiposting again, and now I have to do the same to please ask you to stop that.

EDIT.....................

The user's case you linked above might have been totally unrelated to your problem after the Windows update. It's fine to do a forum search and check other sources, and that is good that you are doing that. Nothing at all wrong with that. But don't assume that their issue was necessarily caused by the same problem that you have.

I am betting this could have happened in your case :

You had an issue with Steam after a Windows Update. That might have been easier to try to fix if you posted right after that, but then instead, you tried to uninstall Steam, and reinstall it afterwards, and something of Norton did not like all that, and messed up the reinstallation.

That is possibly why you have logs reporting that Steam files are all over the place. That needs to be taken care of first. This is just a theory, as I can't really know for sure what happened, but it is a sound theory.

I am telling you, Norton will cause you all kinds of headaches with Steam and games, if you don't take steps to limit what it does on your PC.

Or, get a better antivirus program and totally get rid of anything Norton. Feel free to do a forum search for "Norton" and you can see what I mean. I have seen dozens, if not scores, of posts in these forums where Norton caused an issue with Steam and/or games.
Ultima modifica da The Giving One; 11 lug 2019, ore 17:14
I have disabled Norton but still no luck. Should try to unintstalled it?
Messaggio originale di Intelyzing:
I have disabled Norton but still no luck. Should try to unintstalled it?
That is only part of the issue, from what we have discussed so far. And it is possible that Norton will not like to be uninstalled. It might take a product removal tool to totally clean from your system, and if so, this further shows just how bad it can be.

You can uninstall it if you like, then run msconfig from Windows Start (Apps) and check the services tab and startup tab (Task Manager in Windoes 10) to see if anything Symantec or Norton is left over and was not uninstalled.

As I think I said before, it can also come with processes like Norton Online Backup, that might also still conflict with Steam.

However, you will still have the issue of the files being all over the place apparently, from the messages in the logs that you posted here. That needs to be taken care of.
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Tutte le discussioni > Discussioni di Steam > Help and Tips > Dettagli della discussione
Data di pubblicazione: 9 lug 2019, ore 15:07
Messaggi: 52