Steam Gift Card has 13 digits rather than 15

[Meer]

What do I do if my steam gift card has 13 digits(XXXXX-XXXXX-XXX) when it should have 15(XXXXX-XXXXX-XXXXX)
I have sent a request to Steam but based on my customer service experiences with large companies, they will take a while and respond with an automated answer that doesn't help at all(especially around Christmas), I would attach a picture but then I would show the code, what do I do?

[Winged One]

it happens, Steam has an system for when this happens (sometimes you may accidently scratch off a number, sometimes their is an issue with the printing where the numbers do not get printed fully)

https://help.steampowered.com/en/wizard/HelpWithDamagedWalletCode


Click on that link and fill it out, then you just have to wait.. given its the holiday season and support requests are statistically much higher than normal it may take a few days before they reach your spot in line.. the reason they specifically ask for a picture of the entire card is there are other numbers on the card they can cross reference within their database to verify legitimacy..


it happens from time to time and they are normally really good at making it right (heck its one of the only support options with its own dedicated page), just fill out the ticket with whats required and wait for them to do what they need to do (filled when out myself earlier today as the last 3 didgets were not on there)..


a Piece of advice though, anytime you are contacting customer support don't be angry, don't be agressive, don't get overly personal.. the support technicians are people to, and like to be treated as such..

Always be quick to the point, very clear about what happened and write it out politely and professionally (as if you were sending an E-mail to your boss).. also end it with something like "Thank you very much for your assistance with this matter, Best Regards <Name>".. anytime you need something from a customer support team, acting professionally will get you much farther than angry or emotional




as said it happens, and they have a procedure for when it does.. just fill out the ticket with the picture it requests, and then just wait for them to get back to you.. also don't go "its been a day and I haven't hear back, I will fill out another ticket!" because that will only make it take longer (as you are moving yourself to the back of the line again by doing so)

[Chika Ogiue]

First off, are you sure the code is meant to be redeemed through Steam? Some wallet codes need to be redeemed through a third party (the Steam redemption page should point this out to you, if it's applicable for your region).

[ShadySal]

I just bought $50 and it had 13 digits, it has been 72 hours and no response. So I went out and bought a SECOND $50 code. And just my luck, also 13 digits

[Teksura]

Originally posted by Shady Sal:

I just bought $50 and it had 13 digits, it has been 72 hours and no response.

Most of that has been something called "the weekend".

[mathrix]

Same problem. $50 card with 13 digits. After more than a week, Steam Support is no help... Feelsbad

[Winged One]

did you fill out the damage code form properly?

[Kenjaku]

oh wow I just bought a $100 and a $50 and both of them have 13 digits. This is my first time with this issue so I hope they can help me

[star22aacc]

I purchased 2 $50 cdn steam wallet cards from Petro Canada Jun 25 2019 and both cards have only 13 digits which I could not redeem. I went back to Petro Canada to talk to the cashier and she said nothing she can do about it because the cards were sold with the seal completely on.

I tried fast card customer service and no response.
I tried Steam support and upload my receipt and my 2 steam wallet cards with 13 digits on them.
The Steam support response is those 2 wallet cards were being redeem on Jun 27 already and
they can not issue me a replacement codes.

These missing digits wallet cards seems to be circulating and creating problems to both the consumers and the retailers. Shopper Drug Mart used to carry the steam wallet cards and now
they dont.

I will contact the Canadian Anti Fraud Centre to report this incident and see if they will classify this as a scam. If anyone else have the same problem please contact your respective govt agency.

regards

[star22aacc]

I submit my request for help in Fast Card consumer help section and left my email and no response so far.

[Teksura]

Try waiting more than 6 minutes on a weekend.

[star22aacc]

I submitited my request for help with Fast Card on Jun 25 the same night. Not today

[IcY59]

anyone have this issue resolved? I have the same problem with my $50 steam card and still waiting to hear back it has been over 24hrs and nothing. its kinda BS how hard is it to fix this situation.. I will for sure never make the mistake of buying a steam card again

[Maximus Prime]

I just had this happen to me too! make a support ticket that my codes damaged, send them all the the information and all they tell me is someone else has used it and they closed my ticket! guess i'll just keep making tickets till they actually do something

[Ps1r1x]

I had this happen with 2 $100 cards and can't go out.

[Mr. Panther]

Has anyone actually resolve their tickets eventually?