Steam client crashes

[ahawksley79]

Hello, I have made a ticket here and they just link me on troubleshooting and never got back to me. Here are my specs, Dell XPS 8500 with AMD radon 7870 lots of memory and power.

Nov 2 was the last time I was able to open steam to play my game on my down time and had no issues. Next day steam will not even open up or any games (Any games outside steam i have is outdated and cant really use it to test whats going on) I have done multi-trouble shooting and frankly I'm going nuts here... Once I click on the steam icon, it checks for any new updates, then sign on to my account... Then it crashes when "updating user configuration" I have checked every bloody thing, shut firewall off, shut anti virus, spyware, uninstall updates, reinstall video driver, etc... I'm not going to list everything. Basiclly, my last resort is refresh my windows 10.......... I DON'T want to do that... I manage to find a software that will allow me to opena dump file, I will paste it here... so Anyone!! Please anyone can give me a idea. Thanks a million

Microsoft (R) Windows Debugger Version 10.0.19494.1001 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Program Files (x86)\Steam\dumps\crash_steam.exe_20191105204352_1.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 18362 MP (8 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
18362.30.x86fre.19h1_release_svc_prod2.190329-2159
Machine Name:
Debug session time: Tue Nov 5 20:43:52.000 2019 (UTC - 7:00)
System Uptime: not available
Process Uptime: 0 days 0:00:08.000
................................................................
................................................................
........................
Loading unloaded module list
.
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(2a88.116c): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000002 edi=00000002
eip=774e224c esp=0112ca94 ebp=0112cc24 iopl=0 nv up ei pl nz na po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200202
ntdll!NtWaitForMultipleObjects+0xc:
774e224c c21400 ret 14h
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.Sec
Value: 2

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on ANTHONY-DESKTOP

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 22

Key : Analysis.Memory.CommitPeak.Mb
Value: 165

Key : Analysis.System
Value: CreateObject

Key : Timeline.Process.Start.DeltaSec
Value: 8


NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CHKIMG_EXTENSION: !chkimg -lo 50 -db !d3d9
237 errors : !d3d9 (655bf204-655bf301)
655bf200 65 03 00 69 *6e *6b *20 00 *54 *15 *6a *fd *ca *8e *d5 *01 e..ink .T.j.....
655bf210 *02 *00 *00 *00 *50 *af *a5 *00 *00 *00 *00 *00 *00 *00 *00 *00 ....P...........
655bf220 *ff *ff *ff ff ff ff *ff *ff *01 *00 *56 *55 *70 *46 *ac *00 ..........VUpF..
655bf230 *d8 *d4 *24 *00 ff *ff *ff *ff *56 *55 *00 *00 *00 *00 *00 *00 ..$.....VU......
655bf240 *00 *00 *00 00 *01 *00 *00 *00 *03 *00 *00 *00 *04 *00 *00 *00 ................
655bf250 *30 *30 *34 *38 *00 *00 *00 *00 *e8 *ff *ff ff *76 *6b *00 *00 0048........vk..
655bf260 *01 *00 *00 *80 *00 *00 *00 *00 *11 *00 *ff *ff *00 *00 *00 *00 ................
655bf270 *f8 *ff *ff *ff *58 *46 *ac *00 *a8 *ff *ff *ff *6e *6b *20 *00 ....XF......nk .
655bf280 *54 *15 *6a *fd *ca *8e *d5 *01 *02 00 *00 *00 *50 *05 *fb *00 T.j.........P...
655bf290 *00 *00 *00 *00 *00 *00 *00 *00 *ff *ff *ff *ff *ff *ff *ff *ff ................
655bf2a0 *01 *00 00 *00 *e8 *46 *ac *00 *d8 *d4 *24 *00 *ff *ff *ff *ff .....F....$.....
655bf2b0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 00 00 *01 *00 *00 *00 ................
655bf2c0 *04 *00 *00 *00 *04 *00 00 *00 *30 *30 *34 *41 *00 *00 *00 *00 ........004A....
655bf2d0 *e8 *ff *ff *ff *76 *6b *00 *00 *01 *00 *00 *80 00 00 00 *00 ....vk..........
655bf2e0 *11 *00 ff *ff *00 *00 *56 *55 *f8 *ff *ff *ff *d0 *46 *ac *00 ......VU.....F..
655bf2f0 *a8 *ff *ff *ff *6e *6b *20 00 *54 *15 *6a *fd *ca *8e *d5 *01 ....nk .T.j.....
655bf300 *02 *00 00 00 00 8b 4d f8 33 c0 39 45 0c 0f 94 c0 ......M.3.9E....

CONTEXT: (.ecxr)
eax=00000001 ebx=0112d324 ecx=40000000 edx=00000000 esi=04b457e0 edi=00000000
eip=655bf284 esp=0112d2c8 ebp=0112d304 iopl=0 nv dn ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210646
d3d9!GetAdapterInfo+0x5:
655bf284 ca8ed5 retf 0D58Eh
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 655bf284 (d3d9!GetAdapterInfo+0x00000005)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: ffffffff
Attempt to read from address ffffffff

PROCESS_NAME: Steam.exe

READ_ADDRESS: ffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: ffffffff

DETOURED_IMAGE: 1

ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

STACK_TEXT:
00000000 00000000 memory_corruption!d3d9+0x0


SYMBOL_NAME: memory_corruption!d3d9

STACK_COMMAND: ** Pseudo Context ** ManagedPseudo ** Value: 96f1c30 ** ; kb

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_256_c0000005_memory_corruption!d3d9

IMAGE_NAME: memory_corruption

MODULE_NAME: memory_corruption

OS_VERSION: 10.0.18362.30

BUILDLAB_STR: 19h1_release_svc_prod2

OSPLATFORM_TYPE: x86

OSNAME: Windows 10

FAILURE_ID_HASH: {2c68bfee-d3af-c3b1-c5bf-fab2a6e5a89b}

Followup: MachineOwner

[The Giving One]

https://www.dell.com/support/home/us/en/04/product-support/product/xps-8500/drivers

I don't see Windows 10 in the list of downloads for drivers.

How did you get Windows 10 on that machine ?

[ahawksley79]

I just upgraded on the Oct 30th. which I had no problems with steam for a few days. untill the 2nd

[The Giving One]

Originally posted by ahawksley79:

I just upgraded on the Oct 30th. which I had no problems with steam for a few days. untill the 2nd

Yea, that could be your issue.

Use the tools on the Dell website and search for your machine and a list of supported computers for Windows 10. Each manufacturer should have these lists, and show which computers they have that are not supported to run Windows 10.

[Iceira]

he has a win 10 x86 = that is the problem, rest of the world goes x64
right os system is require for pc, most people that has x86, has a cpu/memory restriction issue
some old pc was locked then we migrated to win10, i bet you had such pc back then.

old pc is only good for one thing previous os system, win10 forget it.

Free x86 compatible mine say x64, can you confirm its a 64bit system and maybe this is just tekst in the wrong place

normaly then its home edition, it says 64 bit elsewhere

also this sounds like test software for x86 ( Microsoft (R) Windows Debugger Version 10.0.19494.1001 X86)

[ahawksley79]

well let you guys know.. windows did an update today... after installing the update.. steam works now! Never trust a window!

[Iceira]

Originally posted by ahawksley79:

well let you guys know.. windows did an update today... after installing the update.. steam works now! Never trust a window!

heh, yeah update is a funny thingy, in how things can change fast.