Kiwaki Sep 27, 2019 @ 2:30pm
Retention period on skin sales
I wonder why when I sell a csgo AWP skin I have to wait 15 days as a retention period even though I have the steam guard mobile authenticator
Originally posted by The Giving One:
As said above, it has to be enabled on your account for 7 days for there to no longer be holds, if that is what you mean by "retention period".

https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932#appadded

Mobile Authenticator Added

A Steam Guard Mobile Authenticator provides additional security for your account. Adding an authenticator does not immediately remove existing restrictions. Trades created within the first 7 days of adding the authenticator will still have up to a 15 day trade hold. This allows your items to still be protected and gives you time to recover your account if a malicious actor were to ever add an authenticator to your account.

If your account was already protected by Steam Guard via email, you will have no new restrictions from using trading or the Community Market. If your account was not protected by Steam Guard via email or mobile app, you will be restricted from using trading and the Community Market for 15 days because Steam Guard has been recently enabled.

Go here and look at the color of the shield :

https://store.steampowered.com/account/

If it's green, then you surly just have not waited the full 7 days yet.
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Showing 1-4 of 4 comments
JPMcMillen Sep 27, 2019 @ 2:31pm 
How long have you had the mobile authenticator installed?
Phantom Sep 27, 2019 @ 2:32pm 
You need to have the authenticator enabled for exactly 7 days.

:cozydbd:
The author of this thread has indicated that this post answers the original topic.
The Giving One Sep 27, 2019 @ 2:34pm 
As said above, it has to be enabled on your account for 7 days for there to no longer be holds, if that is what you mean by "retention period".

https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932#appadded

Mobile Authenticator Added

A Steam Guard Mobile Authenticator provides additional security for your account. Adding an authenticator does not immediately remove existing restrictions. Trades created within the first 7 days of adding the authenticator will still have up to a 15 day trade hold. This allows your items to still be protected and gives you time to recover your account if a malicious actor were to ever add an authenticator to your account.

If your account was already protected by Steam Guard via email, you will have no new restrictions from using trading or the Community Market. If your account was not protected by Steam Guard via email or mobile app, you will be restricted from using trading and the Community Market for 15 days because Steam Guard has been recently enabled.

Go here and look at the color of the shield :

https://store.steampowered.com/account/

If it's green, then you surly just have not waited the full 7 days yet.
Kiwaki Sep 27, 2019 @ 2:37pm 
That's what I needed to know. thank you all
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Showing 1-4 of 4 comments
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Date Posted: Sep 27, 2019 @ 2:30pm
Posts: 4