Steam i want my money back!

[Big Cat]

Ok so i bought 2 games. 1 was skyrim and 1 was rocket league. the price for them was 14,99 and 11,99 on sale. So i played 5 minutes off rocket league. and didn't touch skyrim. Guess what i did then? Asked for a refund. so apparently according to steam i'm supposed to have gotten my money! they said they've refunded the money! so i checked my balance on my credit card.... GUES WHAT! steam didn't give ♥♥♥♥ back! and i even asked nicely i said please and thanks in the end of every refund message! and i even apologized cause i may have ruined a workers day! now i want my money back and that is immediately i've been nice i asked nicely! i asked for a refund the same day i bought the games! you told me you sent the money back! im pissed af! steam give me my money back i've waited and ya'll lied to me! i want my 27$ back in my bank account! this is unnaccaptable how they tell me they noticed and sent back my money! the game isn't in my steam library even! the games are gone and so is my money! this is the type of things that make people join blizzard! i have picture proof of all this!

[Start_Running]

How long ago was this?

[Big Cat]

Publicado originalmente por Start_Running:

How long ago was this?

yesterday!!

[Big Cat]

Publicado originalmente por Start_Running:

How long ago was this?

and i checked m bank account this morning! which was 5-10 hours after they told me they sent my money back!

[Start_Running]

Publicado originalmente por Kejsarn...:

Publicado originalmente por Start_Running:

How long ago was this?

yesterday!!

Refunds take up to 10 business days. So that's Monday-friday not counting national or public holidays.. When refunding to a third party payment method. Refunds to steam wallet take at best 2 days

[Big Cat]

Publicado originalmente por Start_Running:

Publicado originalmente por Kejsarn...:

yesterday!!

Refunds take up to 10 business days. So that's Monday-friday not counting national or public holidays.. When refunding to a third party payment method. Refunds to steam wallet take at best 2 days

how come they don't state that in the refund message ??? and how come they took the game out of my steam library but kept my money for 10 days! like WTF! it's like a restaurant that gave you a bug in your meal and when you want your money back! they take the meal but keep your money for 10 days!

[Narcoleptic Marshmallow]

Publicado originalmente por Kejsarn...:

how come they don't state that in the refund message ??? and how come they took the game out of my steam library but kept my money for 10 days! like WTF! it's like a restaurant that gave you a bug in your meal and when you want your money back! they take the meal but keep your money for 10 days!

I mean, if you paid beforehand with a credit card, yes, they kind of would take 10 days to be able to restore your balance to the card.

[Fox]

Publicado originalmente por Kejsarn...:

how come they don't state that in the refund message ??? and how come they took the game out of my steam library but kept my money for 10 days! [...]

Banks make up for the delay in the money returning, not Valve. In fact, none of your payments involving anything else than cash are instant, they just look like it for the common person.

Note that 10 days is the maximum delay given, but it usually takes a lower amount of time (usually 2 to 5 days as based on previous threads I read), again dependant of the banks involved.

[The Giving One]

They state such things in the many FAQ pages available to us, so the information is out there for you also.

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#where

Where is my refund? My refund was approved, but it’s been more than 7 days.

Approved refunds can take up to 7 days to appear in your account – however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.

Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 days – wait time for international payment methods may vary.

Still can’t find your refund? Please review your recent purchase history; you may have used the funds to make another purchase!

[Satoru]

The refund notice you get when its approved explcitly states that refunds take time to process and go back to your payment method or wallet

[Big Cat]

its been fixed guys! how come people didn't read the comment bye!!!

[El poco nuez del muerte]

Publicado originalmente por Kejsarn...:

Publicado originalmente por Lit For 420:

Some one needs to smoke and calm down ... want me to give you 27.98? It may take 5-10 business days

reported

That made me laugh. "I, I didn't bother to read the message I got after asking for a refund and thus went on an uninformed rant and called Valve liars. But this guy made a snarky comment, so I reported him."

Calm down man nothing that was said here by anyone but you was report-worthy.

[Big Cat]

Publicado originalmente por El poco nuez del muerte:

Publicado originalmente por Kejsarn...:

reported

That made me laugh. "I, I didn't bother to read the message I got after asking for a refund and thus went on an uninformed rant and called Valve liars. But this guy made a snarky comment, so I reported him."

Calm down man nothing that was said here by anyone but you was report-worthy.

how am i report worthy explain detailed how :D

[El poco nuez del muerte]

Publicado originalmente por Kejsarn...:

how am i report worthy explain detailed how :D

Why should I? You reported someone for saying, and I quote:

"Some one needs to smoke and calm down ... want me to give you 27.98? It may take 5-10 business days"

So it is already clear that to you report-worthy is roughly equal to "me no liky, my feels".

But you did accuse a corporation of lying to a customer. You accused them of deceit. That is at worst, slander.


Now, get of that high horse, you made a stink because you didn't comprehend. That happens. Time to stop the bit.

[Big Cat]

Publicado originalmente por El poco nuez del muerte:

Publicado originalmente por Kejsarn...:

how am i report worthy explain detailed how :D

Why should I? You reported someone for saying, and I quote:

"Some one needs to smoke and calm down ... want me to give you 27.98? It may take 5-10 business days"

So it is already clear that to you report-worthy is roughly equal to "me no liky, my feels".

But you did accuse a corporation of lying to a customer. You accused them of deceit. That is at worst, slander.


Now, get of that high horse, you made a stink because you didn't comprehend. That happens. Time to stop the bit.

i hate horses. And accusing a corporation of lying isn't that bad as it's been proven that they weren't and i never charged them for it.

[Darren]

I did a refund this sale as well. My refund confirmation said:
"We’ve issued the refund to your Steam wallet. The funds will be shown now as pending and will become available to spend within 7 days."

It is quite clear that it could take up to 7 days. For credit card they indicate it can take longer (but provide similar text). Next time calm down and read the email in full.