Steam Fails to update, download and install games

[Asmo]

Hey all, that's my problem.
Since this morning Steam is unable to:
- Update games;
- Download and install games;

Everytime I try I get this message: "Content Servers Unreachable"

I tried to:
-Clear download cache;
-Change server download nation (mine is Italy)
-Uninstall/Reinstall Steam

But nothing changed.
I made a backup of the "common" folder and copypasted it into the new Steam folder, but my library still can't recognize my purchased games, nor allow me to update-install them.

Please help :(

[AnderGame]

I am having exact same problem. It has started with me last night and I have done your exact same troubleshootings. On top of that, I can not update the games I already have, it is stuck on attempting to locate a install location. In short, it says it is working on it, but does nothing.

Sorry of not being of help, but I think the more of us that bring this up, the closer to the devs attention it'll get.

It is annoying, cause I am wanting to buy a couple of these games while the discounts are up.

[OH WOW!]

try signing out and signing back in

[The Giving One]

Postat inițial de Lord Mushroom:

Everytime I try I get this message: "Content Servers Unreachable"

Do you have Vipre Antivirus ?

If so, see these...

Content Servers Unreachable

http://steamcommunity.com/discussions/forum/0/359547436755357505/?tscn=1472443408
http://steamcommunity.com/discussions/forum/1/846940248483949095/?ctp=6
http://steamcommunity.com/discussions/forum/1/365172547949797046/
http://steamcommunity.com/discussions/forum/1/366298942101244088/
http://steamcommunity.com/discussions/forum/1/359543951708264178/?tscn=1469056615
http://steamcommunity.com/discussions/forum/1/365172547942309601/
http://steamcommunity.com/discussions/forum/1/361798516939492447/

[AnderGame]

Postat inițial de The Giving One:

Postat inițial de Lord Mushroom:

Everytime I try I get this message: "Content Servers Unreachable"

Do you have Vipre Antivirus ?

If so, see these...

Content Servers Unreachable

http://steamcommunity.com/discussions/forum/0/359547436755357505/?tscn=1472443408
http://steamcommunity.com/discussions/forum/1/846940248483949095/?ctp=6
http://steamcommunity.com/discussions/forum/1/365172547949797046/
http://steamcommunity.com/discussions/forum/1/366298942101244088/
http://steamcommunity.com/discussions/forum/1/359543951708264178/?tscn=1469056615
http://steamcommunity.com/discussions/forum/1/365172547942309601/
http://steamcommunity.com/discussions/forum/1/361798516939492447/

Not any of the threads yielded any results for me.

I have no Anti-Virus program of any sort. I checked my firewall possibly blocking it. Changed my internet provider to my phone's hotspot. Starting it in admin, and switching to other regions starting in admin.

I do not know if this is revelent or not, but around the same time the download failed on me, a DNS has been setup on my modem to enable other services such as Amazon Prime. I live in the Carribean. Though, I am fairly certain that is not the issue because I did switch to my hotspot and nothing changed.

[The Giving One]

Postat inițial de AnderGame:

Not any of the threads yielded any results for me.

I have no Anti-Virus program of any sort.

That is why I said "if so", as the threads were only there for you IF you did have Vipre antivirus.

Postat inițial de The Giving One:

Do you have Vipre Antivirus ? If so, see these...

I would now suggest that you place everything back as it was before regions, etc.) in Steam settings, run ethernet directly to your modem from your computer, bypassing any wireless connections and hardware you may have and then boot your computer into safe mode with networking.

Again, it is safe mode with networking. Troubleshoot the downloads/update issues there.

You can come back here to post while in safe mode with networking.

[rtz]

((((

[Asmo]

Hey guys, thanks for the replies.
I couldn't understand what was the problem, but I solved it in this way:
-Delete all files and folders in steam main directory, except steamapps, userdata and Steam.exe;
-Restar the computer;
-Go into Steam directory and double click Steam.exe

It solved the unknown matter.

[AnderGame]

Glad you resolved your end Lord Mushroom. ;-)

So far, I did as you said The Giving One. I am in safe mode with netwroking right now, I have just finished doing all the troubleshootings I read thus so far and the problem still persists. I am stumped now, can not possibly fathom what could possibly be wrong.

Thanks for the help Giving One, is there anything else I should do at this point? Anything would be much appreciated, thanks in advance.

[Asmo]

Postat inițial de AnderGame:

Glad you resolved your end Lord Mushroom. ;-)

So far, I did as you said The Giving One. I am in safe mode with netwroking right now, I have just finished doing all the troubleshootings I read thus so far and the problem still persists. I am stumped now, can not possibly fathom what could possibly be wrong.

Thanks for the help Giving One, is there anything else I should do at this point? Anything would be much appreciated, thanks in advance.

Andergame have you tried following my solution? I read that many people have solved this problem in the same way.
Let us know :)

[AnderGame]

Yeah, I tried it. It seems just as you say, it is working with everyone else. But me, I can just possibly be the unique case here. If reinstalling steam or deleting files and having steam redownload it, sounds more like a corrupted file. So far, deleting and reinstalling in various ways has not solved my issue. I am worried it may just be a bug, it may have had happened with an update either with a windows update or steam update.

I have my computer set up to auto update my programs and OS. Maybe I had an update at night and it affected my steam.

Either way, I am still open to suggestions/help. Anything will still be appreciated. :-)

[The Giving One]

@AnderGame

If you are connected to the modem directly from your computer, and can boot into safe mode with networking, that leaves pretty much only a few possibilities, as this is using process of elimination to troubleshoot it...

1. NIC (LAN) device driver
2. NIC (LAN) device itself having issues.
3. Modem
4. ISP
5. Steam network.

That last 2 are the most rare, from what we see here in the forums. If Steam will connect but you cannot download, then try changing regions in your downloads settings.

If Steam will not connect at all, then the first 3 are much more common causes.

Post the model and model number of your computer. If custom built, post the exact motherboard that you have, please.

Be sure you are not using any wireless connections or hardware there for this, please.

Ethernet directly from the modem to the computer, for now. Thanks.

[AnderGame]

It connects to steam perfectly fine, but does not download/install/update games. So I will change regions until I find one that works if it happens to be a solution.

Product name: HP 15 Notebook PC

Product number: J9H11UA#ABA

Thanks.


EDIT: It might not mean anything, but I also can not stop the download. It is simply stuck at trying to start and trying to stop, not accomplishing anything either way.

[The Giving One]

Postat inițial de AnderGame:

It connects to steam perfectly fine, but does not download/install/update games. So I will change regions until I find one that works if it happens to be a solution.

Product name: HP 15 Notebook PC

Product number: J9H11UA#ABA

Thanks.

I still do not know your operating system or if it is 32 or 64 bit.

Please, go to the HP site...

http://support.hp.com/us-en/drivers

find your exact model and computer there, then link it here for us. Thanks.

You can use the auto detect feature there perhaps, or search manually for it using your numbers that you have there on the computer/documents. Thanks.

[The Giving One]

Postat inițial de AnderGame:

64 Bit.

Always state it like this, please....(Windows 7 64 bit, Windows 10 32 bit, etc.)

Unless I missed it somewhere, I still don't have what Windows you have.

And you can reply to everything in one post, please. Thanks.

Postat inițial de The Giving One:

Please, go to the HP site...

http://support.hp.com/us-en/drivers

find your exact model and computer there, then link it here for us. Thanks.

You can use the auto detect feature there perhaps, or search manually for it using your numbers that you have there on the computer/documents. Thanks.

[AnderGame]

Sorry bout that.

Here's the link: http://support.hp.com/us-en/drivers/selfservice/hp-15-f100-notebook-pc/7280521/model/7450429?ssfFlag=true&sku=J9H11UA

In case it doesn't work:

OS: Windows 10 64 Bit

Product name: HP Notebook - 15-f111dx (ENERGY STAR)

Product number: Product number: J9H11UA#ABA

The link will contain all the main driver information I have. Do not know if you need it, but it is there. ;-)